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Weekend Touch Support Jobs in Chicago, IL (NOW HIRING)

Provide high-touch, time-sensitive support to attorneys and executives around meetings, court ... Perform occasional after-hours or weekend work as required for maintenance, office moves, trials ...

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Warehouse Support

Woodridge, IL

$15.75 - $18.75/hr

... weekends Positive Culture - Team-first environment built on respect and trust Career Growth - We ... Family Feel - We're a nationwide company with a local touch Ready to build your future with ...

Warehouse Support

Woodridge, IL

$15.75 - $18.75/hr

... weekends Positive Culture - Team-first environment built on respect and trust Career Growth - We ... Family Feel - We're a nationwide company with a local touch Ready to build your future with ...

Warehouse Support

Woodridge, IL · On-site

$15.75 - $18.75/hr

... weekends Positive Culture - Team-first environment built on respect and trust Career Growth - We ... Family Feel - We're a nationwide company with a local touch Ready to build your future with ...

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Weekend Touch Support information

What are the most commonly searched types of Touch Support jobs in Chicago, IL? The most popular types of Touch Support jobs in Chicago, IL are:

Senior Technician, End User Support

Addison Group

Chicago, IL • On-site

Full-time

Re-posted 15 days ago


Job description

Role Overview:
The Senior End User Support Technician acts as the primary technical lead and highest escalation point for the deskside support team. While mid-level technicians focus on resolving Tier 2 issues, the Senior Technician manages complex infrastructure-level endpoint challenges, leads technical projects, and provides technical mentorship to junior staff. This role bridges the gap between end-user support and the broader Infrastructure and Security teams to ensure a secure and optimized computing environment.
Responsibilities:
Operational Mentorship & Standards
• Provide technical guidance, mentoring, and peer review for Associate and mid-level Technicians.
• Standardize documentation and develop "Gold Build" configurations for the team's knowledge base.
• Oversee the accuracy of the global asset management system and perform periodic audits.
• Collaborate with Level 1 support and infrastructure teams to streamline ticket triage and escalation workflows.
Technical Support
• Serve as the final Tier 3 escalation point for complex hardware and software issues that cannot be resolved by the broader team.
• Deliver white-glove support and high-touch service, including C-level executives.
• Lead large-scale hardware refresh programs, OS migrations, and site-wide technology deployments.
• Perform deep-dive root cause analysis for recurring technical trends and implement permanent system fixes.
• Manage and optimize automated deployment tools, including system imaging, Intune, and SCCM packaging.
• Oversee the health and security compliance of the endpoint fleet
• Manage the lifecycle and advanced configuration of conference room A/V technology to ensure meeting readiness.
• Provide hands-on support for hardware, software, peripherals, and network connectivity.
• Rare off-hours or weekends as needed
Knowledge, Skills, Education:
• 5+ years of experience in corporate Help Desk or Deskside Support.
• Advanced expertise in Windows 11, including PowerShell scripting and Group Policy (GPO).
• Deep proficiency in the Microsoft 365 environment, including Exchange Online and Entra ID (Azure AD).
• Expert knowledge of endpoint management tools such as Intune, SCCM, and Autopilot.
• Experience with VOIP/soft phones and admin consoles, call routing, and management.
• Strong understanding of advanced networking concepts, including TCP/IP, DNS, DHCP, and VLANs.
• Proven project management skills with the ability to lead cross-functional initiatives independently.
• High attention to detail and professional communication skills for executive-level interaction.
• Resourcefulness and problem-solving aptitude
• Willingness to provide occasional after-hours support for critical project cutovers or executive needs.
Salary: $75k-$80k plus bonus