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Touch Support Jobs (NOW HIRING)

BDA

Global IT Support Manager

Woodinville, WA · On-site

Zero-Touch & AI-Enabled Operations * Architect and implement zero-touch help desk workflows ... Align support tooling (e.g., Jira Service Management, ITSM platforms) with enterprise standards and ...

Techary

2nd Line Support Technician

Dallas, TX · Remote

$37K - $46K/yr

Provide tailored, high-touch support to VIP and executive users, ensuring rapid resolution and discretion * Act as point of escalation for complex or persistent end-user issues Service Delivery ...

Anthropic

Product Support Specialist

Seattle, WA

Additionally, you'll help us identify - and close - gaps in our team's technical knowledge, provide high-touch support to strategic customers, and demonstrate deep care for how we systematically ...

Trick Dog Technology

Desktop Support Technician

Milwaukee, WI · On-site

$20 - $25.25/hr

Provide professional, high touch support to end users * Communicate technical information clearly to non technical users * Deliver a positive customer experience while managing multiple support ...

Fora

Support Operations Specialist, Fora X

New York, NY

$70K - $100K/yr

Provide live, high-touch support via phone or Zoom when advisors need real-time assistance or when a complex issue requires a personal conversation * Partner closely with the Advisor Experience team ...

Logitech

Sr. Customer Support Engineer

Concord, NC · Hybrid

Expect to communicate with customers via Phone, email or video calls, and provide high touch ... Resolve technically complex support issues reported by the customers and/or other team members.

Anthropic

Product Support Specialist

New York, NY · On-site

$131K - $210K/yr

Additionally, you'll help us identify - and close - gaps in our team's technical knowledge, provide high-touch support to strategic customers, and demonstrate deep care for how we systematically ...

Logitech

Senior Customer Support Engineer

Concord, NC · Hybrid

The Senior Customer Support Engineer will focus mainly on Logitech's Paid Services support for ... Expect to communicate with customers via Phone, email or video calls, and provide high touch ...

Logitech

The Senior Customer Support Engineer will focus mainly on Logitech's Paid Services support for ... Expect to communicate with customers via Phone, email or video calls, and provide high touch ...

Room & Board

Customer Support Associate

Elkridge, MD · On-site

$26.44 - $28.85/hr

We seek candidates who excel in providing personalized, high-touch support, ensuring every customer interaction creates a seamless delivery experience for our customers. Discover a career designed to ...

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How much do touch support jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for touch support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Touch Support position, and why are they important?

To thrive as a Touch Support specialist, you generally need strong technical troubleshooting abilities, customer service experience, and familiarity with IT support protocols. Proficiency with remote desktop tools, ticketing systems, and knowledge base software is often required, along with relevant certifications like CompTIA A+ or ITIL. Excellent communication, patience, and problem-solving skills help professionals effectively assist users and resolve issues. These skills are important for providing timely and high-quality technical support, ensuring customer satisfaction and system reliability.

What are the typical day-to-day responsibilities of a Touch Support specialist?

As a Touch Support specialist, your daily responsibilities usually include responding to incoming support tickets, diagnosing and resolving technical issues, and providing guidance to users via phone, chat, or email. You may also perform system updates, escalate complex problems to higher-level technicians, and document solutions for future reference. The role often involves multitasking and prioritizing requests to ensure smooth operations. Collaboration with IT teams and end-users is common, making strong communication skills essential for success in this position.

What is a Touch Support job?

A Touch Support job typically involves providing technical assistance and customer support remotely, often for IT services, software, or hardware troubleshooting. Professionals in this role help clients resolve issues through phone, chat, or email by diagnosing problems, guiding users through solutions, and escalating complex cases when needed. Strong communication skills, technical knowledge, and problem-solving abilities are essential for success in this role.

More about Touch Support jobs
What cities are hiring for Touch Support jobs? Cities with the most Touch Support job openings:
What are the most commonly searched types of Touch Support jobs? The most popular types of Touch Support jobs are:
What states have the most Touch Support jobs? States with the most job openings for Touch Support jobs include:
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Touch Support jobs near you
Infographic showing various Touch Support job openings in the United States as of June 2026, with employment types broken down into 9% As Needed, 64% Full Time, 9% Part Time, 9% Temporary, and 9% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Manager, Site Support #2358

Manager, Site Support #2358

Pivotal Talent Search

Manhattan, NY

Other

Posted 2 days ago

Job description

Overview
At this time, sponsorship or immigration-related employment support is not available for this position.

The Manager, Corporate Site Support is responsible for leading IT operations across global corporate office locations while overseeing managed service support for the global service desk. This role drives operational excellence, enhances the end-user experience, and ensures reliable technology support across office environments. The ideal candidate brings strong leadership, strategic thinking, and hands-on technical expertise, with the ability to support both enterprise operations and executive-level technology needs.

Responsibilities

Leadership & Strategy

  • Partner with IT leadership, business stakeholders, and product teams to develop and execute support strategies that enhance the employee experience across corporate sites
  • Foster a culture of collaboration, accountability, and continuous improvement across site support and service desk teams
  • Lead process improvement initiatives across incident management, problem management, and service delivery

Operational Management

  • Oversee day-to-day IT operations across corporate sites, ensuring timely resolution of incidents and service requests
  • Identify trends and implement proactive solutions to reduce recurring issues and improve first-contact resolution
  • Own vendor and managed service relationships supporting the global service desk
  • Define and monitor SLAs, KPIs, and governance processes to ensure consistent service delivery
  • Oversee escalation processes between service desk and technical support teams
  • Manage hardware, peripherals, and site technology inventory across office locations
  • Ensure compliance with IT security, governance, and regulatory standards
  • Drive automation, self-service adoption, and service optimization initiatives
  • Lead audits, service reviews, and quality improvement plans
  • Identify technical skill gaps and support training and development initiatives for support teams
  • Coach and develop technicians, analysts, and support staff

Executive & VIP Support

  • Provide high-touch support for executive leadership both onsite and remotely
  • Ensure high availability and reliability of collaboration technologies, conference room systems, and executive support tools

Travel & Availability

  • Travel up to 10% annually across domestic and international office locations as needed for audits, executive support, and project rollouts
  • Provide extended-hour support during critical incidents, executive meetings, system upgrades, or business-critical events as needed

Qualifications

Required

  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred
  • 3+ years of experience in IT operations, end-user support, or enterprise technology services
  • 1+ year of leadership experience managing technical teams, vendors, or service operations
  • Experience managing corporate site support and service desk operations within a global or multi-site environment
  • Strong knowledge of IT service management, hardware/software lifecycle management, and collaboration technologies
  • Experience supporting both Microsoft Windows and Apple iOS environments
  • Strong communication, leadership, and organizational skills

Preferred

  • Experience with ServiceNow, Jira, or similar enterprise platforms
  • Certifications such as ITIL Foundation, CompTIA A+, or equivalent
  • Familiarity with cybersecurity best practices and compliance standards

Apply