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Assistant Zoom Support Specialist Jobs (NOW HIRING)

Samprasoft

AV Support Specialist

Washington, DC · On-site

Av Support Specialist We are seeking a highly skilled and experienced AV Support Specialist to join ... Support and manage collaboration platforms, including Microsoft Teams and Zoom, to ensure a high ...

TAD PGS, Inc.

Support Specialist

Tempe, AZ · On-site

As a Supports Specialist, you are the heart of Our Client's core service and essential to the ... Proficiency with various web browsers and applications, such as Zoom, Teams, Outlook Email, Word ...

Tripleseat

Customer Support Specialist

Concord, MA · On-site

$50K - $55K/yr

What You'll Own • Respond to inbound customer inquiries via chat, email, Zoom and phone ... Assist in onboarding and training new Support Specialists, helping them become effective team ...

Children's Advocacy Center of Southern Arizona

Be Seen First

Family Support Specialist

Tucson, AZ · On-site

$19 - $21/hr

Family Support Specialist (Two openings) STATUS: ☒ Full Time ☒ Non-Exempt Hourly Rate: $19 ... and Zoom; ● Must be able to pass a fingerprint and criminal background check; ● Bilingual ...

Tripleseat

Customer Support Specialist

Concord, MA · On-site

$50K - $55K/yr

What You'll Own • Respond to inbound customer inquiries via chat, email, Zoom and phone ... Assist in onboarding and training new Support Specialists, helping them become effective team ...

Matrix Global

IT Support Specialist

Jersey City, NJ · On-site +1

Cato VPN * Zoom Office Infrastructure & Technology Support * Support office technology and ... Participate in IT infrastructure and operational projects. * Assist with:Office relocations and ...

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Assistant Zoom Support Specialist information

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How much do assistant zoom support specialist jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for assistant zoom support specialist in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some common challenges faced by assistant Zoom Support Specialists when troubleshooting user issues, and how are these typically resolved?

Assistant Zoom Support Specialists often encounter challenges such as users experiencing connectivity problems, audio/video malfunctions, or difficulties navigating new Zoom features. Resolving these issues typically involves clear communication, remote walkthroughs, and sometimes escalating complex technical problems to senior support staff. Strong problem-solving skills and familiarity with both common operating systems and Zoom’s settings are crucial. Collaboration with IT teams and consistent documentation of issues also help ensure quick and effective resolutions for users.

What does an assistant Zoom Support Specialist do?

An Assistant Zoom Support Specialist provides technical assistance and support for users of Zoom, a popular video conferencing platform. Their responsibilities include troubleshooting common issues, guiding users through setup and features, and ensuring meetings run smoothly. They may also help with training users, resolving connectivity problems, and escalating complex issues to higher-level support. The role requires strong communication skills, technical proficiency, and familiarity with Zoom's tools and settings.

What is the difference between Assistant Zoom Support Specialist vs Customer Support Representative?

AspectAssistant Zoom Support SpecialistCustomer Support Representative
Required CredentialsBasic technical certifications, familiarity with Zoom platformCustomer service skills, sometimes technical knowledge
Work EnvironmentRemote or on-site technical support for Zoom usersCustomer service centers, call centers, or remote support
Employer & Industry UsagePrimarily tech companies, education, and corporate sectors using ZoomVarious industries including retail, telecom, and service sectors
Common Search & Comparison IntentUnderstanding technical support roles for ZoomGeneral customer support roles across industries

The Assistant Zoom Support Specialist focuses on providing technical assistance specifically for Zoom platform users, often requiring technical certifications and platform-specific knowledge. In contrast, a Customer Support Representative handles broader customer inquiries across various industries, emphasizing customer service skills. While both roles involve support, the Assistant Zoom Support Specialist is more technical and platform-specific, whereas the Customer Support Representative offers more generalized support services.

What are the key skills and qualifications needed to thrive as an assistant Zoom Support Specialist, and why are they important?

To thrive as an Assistant Zoom Support Specialist, you need a solid understanding of video conferencing platforms, troubleshooting skills, and general IT support knowledge, often supported by a relevant associate degree or technical certification. Familiarity with Zoom's administrative dashboards, ticketing systems, and remote desktop tools is typically required. Excellent communication, patience, and problem-solving abilities enable you to assist users effectively and maintain a positive experience. These skills ensure prompt resolution of technical issues and seamless virtual collaboration for end-users.
More about Assistant Zoom Support Specialist jobs
What cities are hiring for Assistant Zoom Support Specialist jobs? Cities with the most Assistant Zoom Support Specialist job openings:
What are the most commonly searched types of Zoom Support Specialist jobs? The most popular types of Zoom Support Specialist jobs are:
What states have the most Assistant Zoom Support Specialist jobs? States with the most job openings for Assistant Zoom Support Specialist jobs include:
What job categories do people searching Assistant Zoom Support Specialist jobs look for? The top searched job categories for Assistant Zoom Support Specialist jobs are:
Assistant Zoom Support Specialist jobs near you
Infographic showing various Assistant Zoom Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

IT Help Desk Support / M365

Motion Recruitment Partners, LLC

Waltham, MA • On-site

Other

Posted 6 days ago

Job description

A healthcare-focused investment organization in Waltham, MA is looking to add an IT Help Desk Support Specialist to their team. This is a 6-month contract opportunity with a possibility of extension or conversion. The role will focus on hands-on end-user support, Microsoft 365 administration, Microsoft Entra ID, Intune, Zoom, iOS support, and providing Level 1/2 technical assistance in an onsite environment.
This is a great opportunity for an IT support professional who enjoys being the go-to resource for employees and making an immediate impact. The ideal candidate will have strong troubleshooting skills, enjoy face-to-face user support, and be comfortable working across a variety of Microsoft technologies. You'll gain exposure to a professional corporate environment, expand your experience with modern workplace technologies, and work with a collaborative team where your contributions are highly visible.
Required Skills & Experience
  • Experience providing Level 1 and 2 It Help Desk or Desktop Support
  • Strong knowledge of Microsoft 365 administration
  • Experience with Microsoft Entra ID and Intune
  • Strong troubleshooting skills across hardware, software, and user access issues
  • Experience supporting Windows environments and Microsoft applications
  • Strong communication skills with the ability to provide in-person support

Desired Skills & Experience
  • Experience supporting iOS devices
  • Experience with Zoom support
  • Familiarity with AI productivity tools such as Claude

What You Will Be Doing
Tech Breakdown
  • 40% Microsoft 365 / Entra ID / Intune Administration
  • 30% End User Support & Troubleshooting
  • 20% Microsoft Suite / Zoom / iOS Support
  • 10% Documentation & Process Improvement
Daily Responsibilities
  • 65% Hands On
  • 35% Collaboration & Communication

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