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Zoom Support Specialist Jobs (NOW HIRING)

TAD PGS, Inc.

Support Specialist

Tempe, AZ · On-site

As a Supports Specialist, you are the heart of Our Client's core service and essential to the ... Proficiency with various web browsers and applications, such as Zoom, Teams, Outlook Email, Word ...

TEKsystems

IT Desktop Support Specialist

Denver, CO · On-site

$27 - $30/hr

TEKsystems is looking for a IT Desktop Support Specialists to support out customer in the Denver ... Zoom and Zoom Rooms Experience Level * Intermediate Level Job Type & Location This is a Contract ...

Priceline

IT Support Specialist

Norwalk, CT · Hybrid

Two days in-office. IT Support Specialist Our Corporate IT team keeps Priceline employees ... Own advanced troubleshooting and remediation for conference room, Zoom Room, display, and ...

Priceline.com LLC

IT Support Specialist

Norwalk, CT · Hybrid

Two days in-office. IT Support Specialist Our Corporate IT team keeps Priceline employees ... Own advanced troubleshooting and remediation for conference room, Zoom Room, display, and ...

priceline.com LLC

IT Support Specialist

Norwalk, CT · On-site

Two days in-office. IT Support Specialist Our Corporate IT team keeps Priceline employees ... Own advanced troubleshooting and remediation for conference room, Zoom Room, display, and ...

Priceline.com LLC

IT Support Specialist

Norwalk, CT · On-site

$65 - $80/hr

Two days in-office. IT Support Specialist Our Corporate IT team keeps Priceline employees ... Own advanced troubleshooting and remediation for conference room, Zoom Room, display, and ...

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Zoom Support Specialist information

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How much do zoom support specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for zoom support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a Zoom Support Specialist?

A Zoom Support Specialist is responsible for assisting users with technical issues, troubleshooting Zoom software and hardware, and ensuring a smooth video conferencing experience. They provide support via chat, email, or phone, addressing user concerns related to connectivity, settings, account management, and troubleshooting common errors. Additionally, they may assist with Zoom integrations, updates, and resolving service disruptions. Strong communication, problem-solving skills, and knowledge of Zoom's features are essential for this role.

What are the key skills and qualifications needed to thrive as a Zoom Support Specialist?

To thrive as a Zoom Support Specialist, you need a strong understanding of video conferencing technology, troubleshooting, and customer service, often supported by experience with Zoom and other virtual meeting platforms. Familiarity with remote support tools, ticketing systems, and certifications such as Zoom Certified Integrator or Help Desk certifications are highly valued. Excellent communication, patience, and problem-solving abilities are key soft skills that help you address user concerns effectively. These skills are essential for ensuring smooth virtual meetings, high user satisfaction, and timely resolution of technical issues.

What are some common challenges a Zoom Support Specialist faces, and how are they typically addressed?

Zoom Support Specialists often encounter challenges such as diagnosing connectivity issues, resolving audio or video malfunctions, and assisting users with account or security settings. These challenges require quick thinking, effective troubleshooting, and clear instructions tailored to varying levels of user technical expertise. Specialists typically have access to training resources, escalation protocols, and collaboration with IT or technical teams to help resolve more complex problems. A strong support culture and ongoing learning help team members stay current with updates and best practices, enabling them to provide efficient, friendly service. By proactively addressing user concerns, Zoom Support Specialists help maintain productivity and a positive user experience across organizations.

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Zoom Support Specialist jobs near you
Infographic showing various Zoom Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

IT Help Desk Support / M365

Motion Recruitment

Waltham, MA

Contractor

Re-posted 28 days ago

Job description


A healthcare-focused investment organization in Waltham, MA is looking to add an IT Help Desk Support Specialist to their team. This is a 6-month contract opportunity with a possibility of extension or conversion. The role will focus on hands-on end-user support, Microsoft 365 administration, Microsoft Entra ID, Intune, Zoom, iOS support, and providing Level 1/2 technical assistance in an onsite environment.
This is a great opportunity for an IT support professional who enjoys being the go-to resource for employees and making an immediate impact. The ideal candidate will have strong troubleshooting skills, enjoy face-to-face user support, and be comfortable working across a variety of Microsoft technologies. You’ll gain exposure to a professional corporate environment, expand your experience with modern workplace technologies, and work with a collaborative team where your contributions are highly visible.
Required Skills & Experience
  • Experience providing Level 1 and 2 It Help Desk or Desktop Support
  • Strong knowledge of Microsoft 365 administration
  • Experience with Microsoft Entra ID and Intune
  • Strong troubleshooting skills across hardware, software, and user access issues
  • Experience supporting Windows environments and Microsoft applications
  • Strong communication skills with the ability to provide in-person support

Desired Skills & Experience
  • Experience supporting iOS devices
  • Experience with Zoom support
  • Familiarity with AI productivity tools such as Claude

What You Will Be Doing
Tech Breakdown
  • 40% Microsoft 365 / Entra ID / Intune Administration
  • 30% End User Support & Troubleshooting
  • 20% Microsoft Suite / Zoom / iOS Support
  • 10% Documentation & Process Improvement
Daily Responsibilities
  • 65% Hands On
  • 35% Collaboration & Communication

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