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How much do participant support specialist jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for participant support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a participant support specialist?

To thrive as a Participant Support Specialist, you need strong customer service skills, attention to detail, and typically a background in social services or a related field. Familiarity with CRM systems, case management software, and communication platforms is commonly required. Exceptional interpersonal skills, problem-solving ability, and patience help build trust and effectively resolve participant issues. These competencies ensure positive participant experiences, efficient case resolution, and the smooth operation of support programs.

What are the responsibilities of a Participant Support Specialist?

A Participant Support Specialist is responsible for assisting program participants by providing information, guidance, and support related to their needs and concerns. They communicate effectively, maintain accurate records, and ensure participants understand program procedures, often using data management tools and adhering to confidentiality standards.

What is a participant support specialist?

Participant Support Specialists are professionals who provide assistance, guidance, and resources to individuals taking part in programs, studies, or services. They ensure participants have a positive experience by addressing questions, resolving issues, and helping with logistics such as scheduling and documentation. These specialists often act as a point of contact between participants and the organization, ensuring clear communication and support throughout the process.

What challenges do participant support specialists face and how can they be addressed?

Participant Support Specialists often encounter challenges such as managing high volumes of inquiries, addressing diverse participant needs, and navigating sensitive or confidential information. Success in this role requires strong organizational skills, empathy, and effective communication to ensure all participants feel supported and informed. Building rapport with participants and collaborating closely with team members helps create a positive experience and can mitigate potential issues. Continuous training and feedback sessions can also improve problem-solving skills and service delivery.
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Participant Support Specialist jobs near you
Infographic showing various Participant Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Participant Support Specialist (Adult Emergency Shelter)

Families in Transition

Manchester, NH • On-site

$22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Description:

Make a Real Impact as a Participant Support Specialist (Adult Emergency Shelter)


Location: Manchester, NH

Organization: Families in Transition

Compensation: Up to $22.00/hr. (including shift differentials) + Outstanding Benefits


Ready to do work that actually matters?

At Families in Transition, we aren’t just running a shelter—we are on a mission to prevent and break the cycle of homelessness. We believe in providing dignified housing, innovative solutions, and compassionate care.

We are looking for dedicated, empathetic, and proactive Participant Support Specialists to be the heartbeat of our adult emergency shelter. If you want a job where your presence directly creates a safe, clean, and welcoming sanctuary for vulnerable adults, we want to talk to you.


Choose the Shift That Fits Your Life

We offer competitive base pay with excellent shift differentials for evening and overnight heroes:

  • 2nd Shift (Friday–Tuesday): $21.00 / hour (includes $1.00 differential)
  • 2nd Shift (Tuesday–Saturday): $21.00 / hour (includes $1.00 differential)
  • 3rd Shift (Friday–Tuesday): $22.00 / hour (includes $1.50 differential)
  • 3rd Shift (Thursday–Monday): $22.00 / hour (includes $1.50 differential)

Your Role: What You’ll Do

You’ll be on the front lines of community care, ensuring our daily operations run smoothly and our residents feel safe.

  • Create Sanctuary: Supervise resident activities, de-escalate behavioral issues, and keep the environment safe, clean, and secure through light housekeeping and maintenance.
  • Keep Things Moving: Welcome new residents, assign beds, explain program rules, monitor supplies, and maintain accurate daily logs/incident reports.
  • Be a Guardian: Provide vital "awake" shift coverage and maintain strict grounds security to protect residents and your fellow teammates.
  • Have a Voice: Contribute direct feedback on shelter policies to help us continuously improve our services for the community.
Requirements:


Who You Are (Qualifications)

You don’t need a lifetime of social work to excel here—you just need the right heart and a steady presence.


The Basics:

  • Must be at least 18 years old and authorized to work in the US.
  • High school diploma or equivalent.
  • Willingness to work early mornings, evenings, and weekends (based on shift choice).
  • A background check is required, post-job offer. (Note: Families in Transition is a proud "Recovery Friendly" employer).

The Superpowers:

  • A compassionate, professional demeanor and a calm head under pressure.
  • Excellent customer service skills (you know how to make people feel heard).
  • An understanding of housing safety concerns.
  • Preferred but not required: An Associate's or Bachelor's Degree.

What’s In It For You? (Our Benefits Package)

We take care of the people who take care of our community. When you join us, you get access to:

  • Time to Recharge: Generous Paid Time Off (PTO) policy.
  • Health & Wellness: Comprehensive Medical, Dental, and Vision insurance.
  • Financial Security: 403(B) Retirement Savings Plan & Employer-paid Life/Disability Insurance.
  • Extra Perks: Employee Assistance Program (EAP), Working Advantage/Tickets at Work discounts, and a 30% employee discount at our Outfitters Thrift Store!

Join Us!

If you are an empathetic professional ready to make a tangible, daily difference, apply today and help us build a stronger Manchester.


Families in Transition is an Equal Opportunity Employer.