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Participant Support Specialist Jobs (NOW HIRING)

Serve City

Support Specialist

Hamilton, OH · On-site

$17 - $20/hr

Giving direction to participants in a way that helps them stay in compliance with the program rules and make the most of their time at Serve City to accomplish their housing goals. * Supervising ...

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How much do participant support specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for participant support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a participant support specialist?

Participant Support Specialists are professionals who provide assistance, guidance, and resources to individuals taking part in programs, studies, or services. They ensure participants have a positive experience by addressing questions, resolving issues, and helping with logistics such as scheduling and documentation. These specialists often act as a point of contact between participants and the organization, ensuring clear communication and support throughout the process.

What skills and qualifications are needed to be a participant support specialist?

To thrive as a Participant Support Specialist, you need strong customer service skills, attention to detail, and typically a background in social services or a related field. Familiarity with CRM systems, case management software, and communication platforms is commonly required. Exceptional interpersonal skills, problem-solving ability, and patience help build trust and effectively resolve participant issues. These competencies ensure positive participant experiences, efficient case resolution, and the smooth operation of support programs.

What challenges do participant support specialists face and how can they be addressed?

Participant Support Specialists often encounter challenges such as managing high volumes of inquiries, addressing diverse participant needs, and navigating sensitive or confidential information. Success in this role requires strong organizational skills, empathy, and effective communication to ensure all participants feel supported and informed. Building rapport with participants and collaborating closely with team members helps create a positive experience and can mitigate potential issues. Continuous training and feedback sessions can also improve problem-solving skills and service delivery.
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Participant Support Specialist jobs near you
Infographic showing various Participant Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Workforce Development Support Specialist

Northwell Health

Norwalk, CT • On-site

$23.64 - $45.92/hr

Full-time

Re-posted 6 days ago

Northwell Health rating

7.7

Company rating: 7.7 out of 10

Based on 569 frontline employees who took The Breakroom Quiz

165th of 898 rated healthcare providers

Job description

Description
Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State's largest private employer with over 104,000 employees - including members of Northwell Health Physician Partners - who are working to change health care for the better.
Summary
The Workforce Development Support Specialist provides direct classroom, administrative, and participant support for the Nuvance Health Career Readiness Academy. This role helps participants navigate program requirements, access resources, track progress, and set achievable career goals. The Specialist works closely with educators, program coordinators, and academic achievement coaches to ensure a supportive, organized, and engaging learning environment.
Program Overview
The Academy for Career Readiness, created in partnership with Dalio Education, supports young adults ages 18-26 exploring healthcare career pathways. The program serves participants facing barriers to employment, including housing and food insecurity, childcare needs, justice involvement, and education or resume gaps.
Responsibilities
Classroom & Instructional Support 30%
  • Provides in-person classroom support at Norwalk Hospital 4-5 days per week
  • Prepares materials and support lesson facilitation alongside the Workforce Educator
  • Assists participants with technology, coursework, engagement, and focus
  • Facilitated classes, workshops, and tutoring sessions independently once trained, using established curriculum
  • Support Workforce Educator with grading student assignments and assessing student performance

Participant Support 25%
  • Builds rapport with participants and foster a supportive, inclusive learning environment
  • Helps participants understand program expectations, attendance requirements, and performance standards
  • Facilitates tutoring and/or additional content sessions on competencies students may need additional support with
  • Supports with development and execution of Action Plans to improve student performance
  • Connects participants to resources such as tutoring, career counseling, barrier-removal services, and financial aid, in collaboration with the Academic Achievement Coach Support participants during training and after graduation through check-ins and progress meetings

Documentation & Data Management 20%
  • Tracks attendance, assignments, learning outcomes, and participant progress
  • Maintains accurate participant files, including case notes, barriers, action plans, and demographic information
  • Prepares regular reports for the Program Manager on engagement, outcomes, and challenges
  • Records notes and minutes for scheduled meetings

Program Collaboration & Engagement 20%
  • Collaborates with program staff to ensure consistent participant support
  • Shares feedback on participant progress and program improvement opportunities
  • Assist s with curriculum assessments and data analysis
  • Participates in team meetings, job fairs, site tours, and community events to support program visibility

Other Responsibilities 5%
  • Models and uphold Northwell Health values
  • Maintains reliable and predictable attendance
  • Performs other duties as assigned

Education Skills Experience
  • Associate's degree required; Bachelor's degree preferred - Concentration in Human Services, Education, Psychology, Social Work, or a related field preferred
  • Strong communication, interpersonal, and active listening skills
  • Empathy, cultural competence, and ability to build trust with diverse populations
  • Organizational skills and attention to detail
  • Problem-solving and resourcefulness Proficiency in Microsoft Office and willingness to learn program-specific systems

Work Environment & Physical Requirements
Combination of classroom, office, and virtual work In-person presence required 4-5 days per week Occasional travel to other Northwell Health locations Sedentary to light physical effort; occasional lifting up to 10lbs
Company: Nuvance Health
Org Unit: 2025
Department: Workforce Development
Exempt: No
Salary Range: $23.64 - $45.92 Hourly

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