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Participant Support Specialist Jobs (NOW HIRING)

Mains'l

FMS Support Specialist

Brooklyn Park, MN · On-site

$53K - $60K/yr

FMS Support Specialist- Full Time Mains'l is seeking a Full-Time FMS Support Specialist to join our ... Serve as a resource for participant and stakeholder regarding self-directed services * Support ...

Pala Band of Mission Indians

Peer Support Specialist

Pala, CA · On-site

$17.75 - $22.75/hr

Peer Support Specialist Department/Division: Social Services- Mobile Crisis Response Team/988 ... Encourage participant engagement in behavioral health treatment, recovery services, support groups ...

Pala Band of Mission Indians

Peer Support Specialist

Pala, CA · On-site

$17.75 - $22.75/hr

Peer Support Specialist Department/Division: Social Services- Mobile Crisis Response Team/988 ... Encourage participant engagement in behavioral health treatment, recovery services, support groups ...

Mains'l

FMS Support Specialist

Brooklyn Park, MN · On-site

FMS Support Specialist- Full Time Mains'l is seeking a Full-Time FMS Support Specialist to join our ... Serve as a resource for participant and stakeholder regarding self-directed services * Support ...

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Participant Support Specialist information

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$45

How much do participant support specialist jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for participant support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a participant support specialist?

Participant Support Specialists are professionals who provide assistance, guidance, and resources to individuals taking part in programs, studies, or services. They ensure participants have a positive experience by addressing questions, resolving issues, and helping with logistics such as scheduling and documentation. These specialists often act as a point of contact between participants and the organization, ensuring clear communication and support throughout the process.

What skills and qualifications are needed to be a participant support specialist?

To thrive as a Participant Support Specialist, you need strong customer service skills, attention to detail, and typically a background in social services or a related field. Familiarity with CRM systems, case management software, and communication platforms is commonly required. Exceptional interpersonal skills, problem-solving ability, and patience help build trust and effectively resolve participant issues. These competencies ensure positive participant experiences, efficient case resolution, and the smooth operation of support programs.

What challenges do participant support specialists face and how can they be addressed?

Participant Support Specialists often encounter challenges such as managing high volumes of inquiries, addressing diverse participant needs, and navigating sensitive or confidential information. Success in this role requires strong organizational skills, empathy, and effective communication to ensure all participants feel supported and informed. Building rapport with participants and collaborating closely with team members helps create a positive experience and can mitigate potential issues. Continuous training and feedback sessions can also improve problem-solving skills and service delivery.
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Participant Support Specialist jobs near you
Infographic showing various Participant Support Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Support Specialist

Addison Group

Saint Paul, MN • Remote

$40 - $45/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Job description

Job Title: Support Specialist

Location: Remote

Industry: Healthcare

Pay Rate: $40 - $45 / HR

Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits.

Job Description:

We are currently hiring for a Support Specialist. Duties will consist of taking incoming calls pertaining to support helping participants of programs set goals, make progress in their mental health journey, and identify needs.

Key Responsibilities:

  • Create a positive, warm and welcoming safe space for clients.
  • Take inbound calls regarding support services, identify areas to support with unmet needs, and set goals and plans for follow-up.
  • Manage caseload by responding to transfer calls and place outbound calls with established participants.
  • Assist clients in understanding employer benefits, eligibility, and available resources.
  • Complete strong and clear documentation.
  • Other duties as assigned.

Qualifications:

  • Must have a Master's degree in Social Work, Counseling, Psychology, Health & Wellness Coaching, or a related health field.
  • Must have at least 2 years of providing behavioral health or solution focused support.
  • Must be able to work full time hours Monday thru Friday within the hours of 10AM-8PM CST.
  • Must have excellent written and verbal communication abilities.
  • Must have strong organizational and time-management skills.
  • Must strong follow-up skills.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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