ZipRecruiter

Log In

1

Participant Services Representative Jobs (NOW HIRING)

NWA

Participant Services Representative

Seattle, WA · On-site

$27.21/hr

Participant Services Representative Seattle, WA Are you a natural problem solver with a knack for helping people? Do you thrive in a fast-paced environment where every call is an opportunity to make ...

Beneflex, Inc.

Participant Services Representative

Mesa, AZ · On-site

$13.75 - $18.75/hr

With minimal supervision and substantial latitude for independent judgement and discretion, the Participant Services Representative position in Participant Services is responsible for responding to ...

next page

Showing results 1-20

All JobsHealthcare JobsHospital JobsMedical Services Coordinator JobsParticipant Services Representative Jobs

Participant Services Representative information

See salary details

$29.5K

$48.3K

$78.5K

How much do participant services representative jobs pay per year?

As of Sep 7, 2026, the average yearly pay for participant services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a participant services representative?

Participant Services Representatives are professionals who assist customers, often in retirement plan or benefits administration companies, by answering questions, resolving issues, and providing information about account details, plan rules, and transactions. They typically handle incoming calls or emails from plan participants, guiding them through processes such as distributions, loans, or enrollments. Their role is crucial in ensuring that customers have a smooth and positive experience with their benefit plans.

What are the key skills and qualifications needed to thrive as a participant services representative, and why are they important?

To thrive as a Participant Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and sometimes benefits administration platforms is commonly required. Excellent communication, patience, and problem-solving abilities help you effectively address participant inquiries and concerns. These skills are crucial for delivering accurate information, ensuring participant satisfaction, and maintaining the reputation of the organization.

What are some common challenges a participant services representative faces when assisting clients, and how can they be managed?

Participant Services Representatives often encounter challenges such as handling high call volumes, addressing complex or sensitive participant inquiries, and ensuring accurate information is provided within strict compliance guidelines. Successful representatives manage these challenges by staying organized, utilizing available resources and scripts, and practicing strong communication and active listening skills. Regular training and support from supervisors also help in keeping up-to-date with policy changes and improving service quality.

What is the difference between Participant Services Representative vs Customer Service Representative?

AspectParticipant Services RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer experience in healthcare or client servicesHigh school diploma; customer service experience often preferred
Work EnvironmentHealthcare, insurance, or program administration settingsRetail, call centers, or corporate offices
Employer & Industry UsageHealth plans, government programs, non-profitsRetail companies, telecom, financial services
Search & Comparison IntentFocus on healthcare or program participant supportFocus on general customer support across industries

While both roles involve assisting clients or participants, a Participant Services Representative typically works within healthcare or program administration settings, focusing on participant-specific needs. A Customer Service Representative generally handles broad customer inquiries across various industries. The roles share similar skills but differ in industry focus and specific responsibilities.

Is remote Participant Services Representative a stressful job?

A remote Participant Services Representative role can involve handling customer inquiries, managing multiple tasks, and maintaining communication with participants, which may contribute to stress levels. However, workload and stress vary depending on the employer, support systems, and individual skills such as communication and organization. Proper training and clear expectations can help manage job-related stress effectively.
More about Participant Services Representative jobs

What are the most commonly searched types of Participant Services Representative jobs?

The most popular types of Participant Services Representative jobs are:

What states have the most Participant Services Representative jobs?

States with the most job openings for Participant Services Representative jobs include:

What job categories do people searching Participant Services Representative jobs look for?

The top searched job categories for Participant Services Representative jobs are:

Participant Services Representative jobs near you
Infographic showing various Participant Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.

Participant Services Representative

NWA

Seattle, WA • On-site

$27.21/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Participant Services Representative

Seattle, WA

Are you a natural problem solver with a knack for helping people? Do you thrive in a fast-paced environment where every call is an opportunity to make a positive impact? Northwest Administrators, Inc. is looking for a Participant Services Representative to join our team and serve as the friendly, knowledgeable voice of our organization.

At NWA, we pride ourselves in providing exceptional customer service. As a customer service representative for our client service center department, you are the front line! You will take calls from customers who have questions about retirement and healthcare benefits. You will:

  • Assist walk-in participants and providers with questions or documentation
  • Provide accurate information on claim payments, eligibility, and retirement plans
  • Thoroughly document calls in the computer system
  • Verify and update customer information
  • Mail various forms and information as required by the customer

Who you are...

  • Organized. Able to juggle and prioritize workloads, have strong analytical skills
  • Communicator. Strong verbally and in writing including interpersonal skills
  • Service Minded. Passionate about customer service--delivering it like you expect to receive it
  • Detailed. Attentive to detail with excellent problem-solving skills
  • Technically Savvy. Proficient with technology, intermediate level with Excel and Word
  • Bilingual. Fluent in Spanish (highly preferred)

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

If hired, you can expect...

  • Union scale wages, raises every 6 months, starting at $20.58/hr up to $27.21/hr.
  • Medical, Dental, Vision & Rx benefits
  • Employer provided/fully funded Defined Benefit Pension
  • Up to 8.6 days of Paid Leave and 10 Holidays
  • Strong team environment with good work-life balance

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at HR@nwadmin.com to request accommodation.

Apply