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Global Channel Management

Call Center CSR

Houston, TX

$14.75 - $19/hr

Call Center CSR Houston, Texas, United States $ 22.00 - 23.00 (US Dollar) About the Job Call Center CSR needs manufacturing experience Call Center CSR requires: Must have: SAP/ QP1 experience ...

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How much do call center customer service rep jobs pay per hour?

As of May 28, 2026, the average hourly pay for call center customer service rep in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Customer Service Rep, and why are they important?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by Call Center Customer Service Reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.

What does a Call Center Customer Service Rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

More about Call Center Customer Service Rep jobs
What cities are hiring for Call Center Customer Service Rep jobs? Cities with the most Call Center Customer Service Rep job openings:
What states have the most Call Center Customer Service Rep jobs? States with the most job openings for Call Center Customer Service Rep jobs include:
What job categories do people searching Call Center Customer Service Rep jobs look for? The top searched job categories for Call Center Customer Service Rep jobs are:
Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 46% Full Time, 48% Part Time, 1% Temporary, and 3% Contract. Highlights an 100% Physical job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Call Center CSR

Call Center CSR

Global Channel Management

Houston, TX

$14.75 - $19/hr

Other

Posted 27 days ago

Job description

Call Center CSR

Houston, Texas, United States

$ 22.00 - 23.00 (US Dollar)

About the Job

Call Center CSR needs manufacturing experience

Call Center CSR requires:

Must have: SAP/ QP1 experience

Background in call center environment, and managing account from the customer via email, phone, and emails.

Must be willing to work and ready to engage with the team

Must have manufacturing experience.

Fast pasted environment

Working understanding of color matching

Call Center CSR Duties

On phones regularly, managing multiple accounts

Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner.

May initiate customer contact to proactively identify and address customer needs.

Monitors the resolution process to ensure other departments follow through on requests.

Opens and accurately maintains customer accounts by recording and updating account information

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution

Process accurate order entry

Works to understand product schedule for Liquid and Powder Coatings manufacturing sites

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

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