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Call Center Customer Service Rep Jobs (NOW HIRING)

John Owens Services Inc

Call Center CSR

Petaluma, CA · On-site

$25 - $30/hr

John Owens Services, Inc. is looking for a friendly, dependable, and motivated Customer Service Representative to join our call center team in Petaluma. We are a well-established residential HVAC, ...

MCI Careers

$7.25 - $11.50/hr

Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients. This role is ideal for empathetic, detail-oriented individuals who enjoy ...

MCI Careers

$7.25 - $16/hr

Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients. This role is ideal for empathetic, detail-oriented individuals who enjoy ...

Adecco

Call Center Customer Service Rep

Chandler, AZ · On-site

$21/hr

High School Diploma or GED Experience requirements: * 2+ years of call center/contract center ... If you are interested in a Customer Service Representative in Chandler, AZ apply NOW for instant ...

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Call Center Customer Service Rep information

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How much do call center customer service rep jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center customer service rep in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a call center customer service rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are the key skills and qualifications needed to thrive as a call center customer service rep?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by call center customer service reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

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Cities with the most Call Center Customer Service Rep job openings:

What states have the most Call Center Customer Service Rep jobs?

States with the most job openings for Call Center Customer Service Rep jobs include:

What job categories do people searching Call Center Customer Service Rep jobs look for?

The top searched job categories for Call Center Customer Service Rep jobs are:

Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Call Center Customer Service Representative

Big Sandy Superstore

Franklin Furnace, OH • On-site

$13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Big Sandy Superstore rating

5.7

Company rating: 5.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

48th of 63 rated furniture retailers

Job description

Benefits:
  • Employee Stock Ownership Program
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Vision insurance
  • Wellness resources

CUSTOMER SERVICE REPRESENTATIVE
     Call Center and Service Department
          Furniture  Bedding Appliances and Home Decor Retailer
Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our call center Customer Service Representatives are an important piece of the overall success of Big Sandy Superstore!  When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

We have a great benefits package consisting of:

  • Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
  • Dental Insurance - Affordable dental insurance with NO waiting period.
  • Vision Insurance - Quality vision coverage for very little cost.
  • Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
  • 401K Plan - All administrative fees are paid by the company.
  • ESOP - Employee Stock Ownership Program
  • Paid Time Off - Competitive paid time off policies.
  • Employee Discount - Generous employee discount on ALL merchandise.                                                               
Evenings and Weekends required.

The Call Center Customer Service Representative’s mission is to answer incoming phone calls and assist customers with product or service information.
The Customer Service Representative is responsible for carrying out all duties required to ensure the mission described above is satisfied. The expectations of this job are as follows:
Open New Work Orders
  1. Greet customers in a friendly and professional manner
  2. Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.)
  3. Open customer’s work order in an efficient and timely manner
  4. Verify merchandise warranty and email warranty company for verification, if necessary
  5. Transfer call to appropriate department (scheduling, triage, etc.)
  6. Note work order with necessary details (technician initials, warranty information, etc.)
  7. Ensure work order’s are placed in proper status and job type within Dispatchtrack
  8. Look Up Existing Work Order
  9. Greet customers in a friendly and professional manner
  10. Obtain all information from the customer to look up existing work orders (name, phone, etc.) 
  11. Verify what the customer is asking for (part eta, status update, etc.)
  12. Determine if call needs to be transferred to another department
  13. Verify customer's address and phone numbers before transferring the call
  14. Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completed within the agreed upon time frame. 
Qualities:
  • A self-starter with strong multitasking skills
  • Someone that can work independently or within a team environment
  • An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.
Minimum Qualifications:
  • High School Graduate or GED
  • Strong computer skills with efficiency in Microsoft Office suite
  • Strong interpersonal skills
Company reserves the right to add or delete from job description as needed
#BSWAREHOUSE

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