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Call Center Customer Service Rep Jobs in Tennessee

Hire Talent

Call Center / Customer Service IV

Nashville, TN · On-site

$15 - $19.25/hr

Call Center / Customer Service IV Job Location: Nashville, TN Job Duration: 6 Months on W2 Interact with customers to provide information in response to inquiries about products and services and to ...

Butler America

CSR / Call Center Rep

Lewisburg, TN · On-site

$15 - $17/hr

CSR / Call Center Rep Location: Lewisburg, TN (37091) Job ID: #73121 Pay Range: $15-17 Schedule: Regular hours are Monday-Friday 8am - 4:30pm CST Agents could take up to 50 calls per day and log each ...

Pacer Group

Call Center / Customer Service IV

Nashville, TN · On-site

$15 - $19.25/hr

Typically has a High School diploma and customer service or call center experience. Education/Experience: * High School Diploma or GED required * 2-3 years customer service-related experience ...

MMC Group

Call Center Representative

Nashville, TN · On-site

$17/hr

** Human Resources Customer Service Representative ** ** Location: ** onsite ** Position Type ... This position is ideal for candidates with recent call center, customer service, HR, or benefits ...

MMC Group LP

Be Seen First

Call Center Representative Onsite

Nashville, TN · On-site

$17/hr

Human Resources Customer Service Representative Location: onsite Position Type: Full-Time Schedule ... This position is ideal for candidates with recent call center, customer service, HR, or benefits ...

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Call Center Customer Service Rep information

See Tennessee salary details

$9

$16

$24

How much do call center customer service rep jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for call center customer service rep in Tennessee is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.45 per hour, depending on experience, location, and employer.

What does a call center customer service rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are the key skills and qualifications needed to thrive as a call center customer service rep?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by call center customer service reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,079 per year, or $16.4 per hour.

Call Center /Customer Service Representative

Lenoir City Chrysler Dodge Jeep Ram

Lenoir City, TN • On-site

$13.50 - $17.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Business Development / Customer Service Representative

Looking for a great opportunity working in a fun environment with excellent earning potential? Do you enjoy customer service and collaborating with your team to make a real difference?

Lenoir City Chrysler Dodge Jeep Ram is hiring a Business Development / Customer Service Representative

Responsibilities:

  • Receive inbound sales calls and emails and set appointments/answer questions for new vehicle sales department
  • Respond quickly to internet & phone inquiries using email, scripts and templates.
  • Follow up with customer requests and questions by discussing with management team
  • Maintain positive relationships with teammates and dealership management.
  • Utilize CRM tracking system daily.
  • Must be ready to spend day on phone and computer all day
  • Sales focused opportunity

Qualifications:

  • At least one previous role based in customer service or call center required
  • Previous dealership BDC experience and Reynolds and Reynolds experience a plus!
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Valid driver’s license

Benefits:

  • Medical, dental & vision insurance
  • 401K plan + match
  • Short & long term disability insurance
  • Paid time off and vacation – earn up to 10 days off year one!
  • Growth opportunities
  • Paid training
  • Employee vehicle purchase plans
  • Long term job security
  • Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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