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Call Center Customer Service Rep Jobs in Tennessee

Burjline Builders

Call Center Representative

Nashville, TN · On-site

$15.50 - $19.25/hr

Call Center Representative We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering ...

New

Advanced Call Center Technologies

Be Seen First

Customer Service Representative

Blountville, TN · On-site

$14.50 - $16/hr

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our ... Company Description Advanced Call Center Technologies is seeking Customer Service Representatives ...

Biz Voice Boost

Call Center Representative

Nashville, TN · On-site

$15.50 - $19.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... This entry-level position is ideal for individuals looking to build a career in customer service ...

New

Advanced Call Center Technologies

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Inbound Customer Service Representative

Johnson City, TN · On-site

$17/hr

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our ... Company Description Advanced Call Center Technologies is seeking Customer Service Representatives ...

Pizza Hut

Call Center Representative

Bartlett, TN

$14.25 - $17.75/hr

The Customer Service Representative is responsible for processing and handling customer menu orders ... Call center experience preferred * Strong work ethic * Flexibility with schedule Additional ...

Pizza Hut

Call Center Representative

Bartlett, TN

$14.25 - $17.75/hr

The Customer Service Representative is responsible for processing and handling customer menu orders ... Call center experience preferred * Strong work ethic * Flexibility with schedule Additional ...

ic-ee.com

Customer Service Representative

La Vergne, TN · On-site

$19.50/hr

Customer Service Representative (onsite in call center, La Vergne TN 37086 ) Full Time, 5 days at 8 hours / Monday - Friday Pay starting from $19.50 hourly based on experience, education, skills ...

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Call Center Customer Service Rep information

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How much do call center customer service rep jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center customer service rep in Tennessee is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center customer service rep?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

What does a call center customer service rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are some common challenges faced by call center customer service reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.
What are popular job titles related to Call Center Customer Service Rep jobs in Tennessee? For Call Center Customer Service Rep jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Call Center Customer Service Rep jobs in Tennessee look for? The top searched job categories for Call Center Customer Service Rep jobs in Tennessee are:
Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,079 per year, or $16.4 per hour.

Call Center Representative, Nashville / Murfreesboro TN (VE260323907TN)

The Bowen Group - VEOCC

Murfreesboro, TN • On-site

$17.75/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Call Center Representative
The Bowen Group, a GTSC company, is hiring experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.
Location: This is a 100% virtual position. Your residence must be located within 60 minute driving distance to a Veterans Administration (VA) facility at Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, Salt Lake City UT, or Shepherdstown WV. Visits to the facility are for training, picking up equipment, troubleshooting, or dropping off items. Transportation to/from the facility is your responsibility.
Must have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member) to enter a federal facility.
Your Mission:
  • Help Veterans in potentially stressful situations find assistance. You MUST be an excellent communicator and have empathy for others with challenges in their life. Your mission is not to solve their problem. Your mission is to connect them to someone that can help. Engaging the Veteran until that connection is made is core to your mission.

Compensation:
  • Full time position of $17.75 per hour + 11 paid holidays + benefits of Medical, Dental, Life Insurance, and more. There are no part-time or seasonal positions.

You Need to Know
  • Extensive training will be provided. Training is part of your job. Accepting a position means commitment to completing your training. During training, you will be on camera at all times in an interactive classroom environment. Responsiveness and attention to training is monitored during training.
  • MUST have at least six (6) months of consecutive call center or contact center experience.
  • Positions staffed 24/7. All CCR positions require shiftwork.
  • Positions are NOT seasonal work. We want you as part of our team for years to come. There is opportunity to grow into supervisory positions! We hire from within for supervisors.

About your Mission
Customer Service Representatives (CSRs) provide front-line operational support to Veterans for the Veterans Experience Office's premier Contact Center. In this role, you assist Veterans by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals, primarily Veterans and their family members and/or representatives. Some callers are stressed and you need the patience and empathy to help them find an appropriate resource.
QUALIFICATIONS AND REQUIREMENTS:
  • MUST have six (6) months of consecutive call center or contact center experience.
  • Your computer must direct-connect via cable into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay.
  • Upon successful completion of training, you will be equipped with a computer and other equipment necessary for your work.

Note: Wi-Fi-only high-speed internet can rarely sustain necessary internet speeds and reliable connectivity. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops.
  • You must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Your calls require your focus in assisting a Veteran. Sometimes the Veteran is under stress. A call can take just minutes to as long as an hour. Your mission: help!

Note: This is a 40-hour per work week position. This requires sitting at a desk and using a computer and computer monitor for 8 hours daily.
  • Ability to work under pressure by calmly and effectively dealing with escalating or difficult calls. Callers can be experiencing challenges in their lives.
  • Excellent verbal, interpersonal and written communication skills. You must be able to listen, talk, think and document your interaction in real time. Familiarity with the military and veteran community programs is a plus.
  • Must be a U.S. Citizen or a Green Card Holder having lived in the USA for three (3) years prior to hire. Requires Proof of eligibility to work in the United States and MUST have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member).

CORE FUNCTIONS AND RESPONSIBILITIES:
  • Learn, understand and explain Department of Veterans Affairs (VA) services and procedures.
  • Ask clarifying questions to identify complex or vague requests for VA services and information.
  • Accurately record details of calls and other service requests in an expected time frame.
  • Select appropriate VA services to meet the specific needs of Veterans.
  • Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public.
  • Use and navigate a multi-screen computer system with Customer Relationship Management (CRM) applications.
  • Maintain confidentiality and privacy of callers.

BOWEN PERKS:
  • Health and Dental Insurance - Employee Premiums 100% paid by Bowen!
  • Group Life insurance - Employee Premiums 100% paid by Bowen!
  • Short-term Disability - Employee Premiums 100% paid by Bowen!
  • Generous vacation and sick leave
  • 11 Paid Federal Holidays
  • 401(k)

The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment.
The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.
The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. .

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