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Call Center Customer Service Rep Jobs (NOW HIRING)

CR&R Incorporated

Call Center Representative

Stanton, CA · On-site

$24/hr

Customer Service Representative - Call Center Operations Hourly Range: $21/hr (self advance to $24/hr) This role supports customers through timely, accurate, and professional service in a fast-paced ...

R+L Carriers

Call Center CSR

Wilmington, OH · On-site

$18/hr

Call Center, Customer Service Clerk, Starting at $18.00 hr Full-Time, Monday - Friday, 8:30 am - 6:00 pm Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package ...

Collabera

Call Center/Customer Service Rep

Bowling Green, KY · On-site

$15.25 - $19.50/hr

Day2Day: handling inbound customer service calls Qualifications Requirements: * 3 months of ... Call Center experience * Bilingual (Spanish) Additional Information To know more or discuss ...

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How much do call center customer service rep jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for call center customer service rep in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Customer Service Rep, and why are they important?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

What does a Call Center Customer Service Rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are some common challenges faced by Call Center Customer Service Reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.
More about Call Center Customer Service Rep jobs
What cities are hiring for Call Center Customer Service Rep jobs? Cities with the most Call Center Customer Service Rep job openings:
What states have the most Call Center Customer Service Rep jobs? States with the most job openings for Call Center Customer Service Rep jobs include:
What job categories do people searching Call Center Customer Service Rep jobs look for? The top searched job categories for Call Center Customer Service Rep jobs are:
Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Call Center/Customer Service Rep

Call Center/Customer Service Rep

Automated Health Systems

Morgantown, WV • On-site

$16 - $20.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Automated Health Systems rating

5.7

Company rating: 5.7 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

182nd of 207 rated it services

Job description

Automated Health Systems has temporary and regular Customer Service Representative positions available. These positions are remote but require you to pick up equipment in Pittsburgh, PA.
Responsibilities:

  • Assisting individuals with information and support regarding benefits.
  • Providing accurate and consistent information.
  • Providing quality customer service and support.
Benefits:
  • Health/Dental/Vision/401(k)/Paid Time Off
  • Employee Wellness Program
  • Comprehensive and ongoing training
  • Strong company culture with career growth opportunities
Qualifications:
  • Minimum 2 years' experience in a call center environment required.
  • Experience in health/human services and knowledge of Medicaid preferred.
  • Strong PC proficiency required.
  • High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
  • Bilingual skills a plus.

AHS is an Equal Opportunity Employer.
Please visit our website for more information: www.automated-health.com
"The Enlightened Choice in Health Service Management"

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