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Call Center Customer Service Representatives

Little Rock, AR · On-site

$20/hr

Seeking a Call Center Customer Service Reps to handle high-volume inbound and outbound calls while delivering exceptional service. This role involves assisting customers with account-related requests ...

R+L Carriers

Call Center CSR

Wilmington, OH · On-site

$18/hr

Call Center, Customer Service Clerk, Starting at $18.00 hr Full-Time, Monday - Friday, 8:30 am - 6:00 pm Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package ...

MCI

Call Center Customer Service Representative

Addison, TX

$15 - $19.25/hr

Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

MCI

Call Center Customer Service Representative

Tampa, FL

$14 - $18.25/hr

Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

MCI

Call Center Customer Service Representative

Savannah, GA

$14.50 - $18.75/hr

Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

R+L Carriers

Call Center CSR

Wilmington, OH

$18/hr

Call Center, Customer Service Clerk, Starting at $18.00 hr Full-Time, Monday - Friday, 8:30 am - 6:00 pm Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package ...

Subway

Call Center Representative

Columbus, IN · On-site

$9 - $10/hr

Job Title Call Center Customer Service Representative Reports To: Subway Catering Director of Operations Job Summary This position is responsible for interacting with customers and franchisee's by ...

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Call Center Customer Service Rep information

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How much do call center customer service rep jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for call center customer service rep in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Customer Service Rep, and why are they important?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

What does a Call Center Customer Service Rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are some common challenges faced by Call Center Customer Service Reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.
More about Call Center Customer Service Rep jobs
What cities are hiring for Call Center Customer Service Rep jobs? Cities with the most Call Center Customer Service Rep job openings:
What states have the most Call Center Customer Service Rep jobs? States with the most job openings for Call Center Customer Service Rep jobs include:
What job categories do people searching Call Center Customer Service Rep jobs look for? The top searched job categories for Call Center Customer Service Rep jobs are:
Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Customer Service Representative - Call Center CSR

American Air & Heat, Inc

Sanford, FL • On-site

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Customer Service - Call Center CSR - Full Time / Hourly

Pay: $16.00 to $17.00 hourly + incentives

Schedule: Open availability to include Day and Evening shifts, Weekend availability, based on the needs of the business- Full-time, Onsite

What You'll Do

  • Deliver an exceptional customer experience by serving as the first point of contact for customers seeking service, support, or information
  • Answer inbound calls, web leads, and customer inquiries with professionalism, urgency, and a solutions-oriented mindset
  • Convert customer requests into scheduled appointments while educating customers on available services and addressing questions or concerns
  • Build rapport with customers, identify their needs, and overcome objections to ensure they receive the service they need
  • Make outbound calls to confirm appointments, follow up on unscheduled opportunities, and ensure customer satisfaction after service visits
  • Accurately collect, update, and maintain customer information in company systems
  • Partner closely with dispatch, technicians, and other departments to ensure a seamless customer experience from the initial call through service completion
  • Communicate customer concerns, service updates, and scheduling information to the appropriate teams to ensure timely resolution
  • Provide service window updates and proactive communication to customers throughout the service process
  • Follow established processes and performance goals related to booking, customer satisfaction, and call quality
  • Remain calm, professional, and customer-focused while handling high call volumes and resolving customer concerns
  • Support daily office operations, opening and closing responsibilities, and other administrative duties as assigned
What We're Looking For
  • Previous call center or customer service experience preferred
  • Excellent verbal and written communication skills with a friendly, professional, and customer-focused approach
  • Strong active listening, problem-solving, and multitasking abilities
  • Comfortable working in a fast-paced environment while managing multiple priorities
  • Self-motivated, dependable, and team-oriented with a strong sense of accountability
  • Strong organizational skills, attention to detail, and ability to follow processes
  • Proficient computer skills, including Microsoft Office; sales experience is a plus
  • Receptive to coaching and committed to continuous improvement
  • Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
  • High School Diploma or equivalent required; additional education is a plus

About Us:

Since 1986 American Air & Heat has been a value driven business. Focused on the mission of providing each client with prompt, professional and trustworthy information. Allowing each client to make the best decisions for their home, family and comfort, ensuring their 100% satisfaction.

Why join our team?

  • Competitive Pay
  • Weekly paycheck
  • Performance Bonus
  • 401(k) match & health benefits (Medical, Dental, Vision)
  • Short & Long-Term Disability + Life Insurance
  • PTO
  • Employee Assistance Program

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE