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Call Center Customer Service Rep Jobs in Minnesota

Corner Home Medical

CSR Call Center

Minneapolis, MN · On-site

$16.25 - $21/hr

Customer Service Representative - Call Center Company: Corner Home Medical Location: New Hope, MN Job Type: Full-Time Corner Home Medical is seeking a Call Center Representative to join our fast ...

TEKsystems

Call Center Representative

Minneapolis, MN

$25/hr

Skills Call center, Customer service, health insurance Top Skills Details Call center,Customer service,health insurance Additional Skills & Qualifications Call center experience is required. Healt ...

Motor Works Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

Qualifications for a Call Center Representative * 2 or more years of customer service experience ... Call center or receptionist experience, a plus * Proficient computer skills * Availability to work ...

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Call Center Customer Service Rep information

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$10

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$26

How much do call center customer service rep jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call center customer service rep in Minnesota is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.85 per hour, depending on experience, location, and employer.

What does a call center customer service rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are the key skills and qualifications needed to thrive as a call center customer service rep?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by call center customer service reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

What are popular job titles related to Call Center Customer Service Rep jobs in Minnesota?

For Call Center Customer Service Rep jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Call Center Customer Service Rep jobs in Minnesota look for?

The top searched job categories for Call Center Customer Service Rep jobs in Minnesota are:

Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,775 per year, or $17.7 per hour.

Hospice Call Center - Customer Service Representative

Corner Home Medical

Minneapolis, MN • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Corner Home Medical rating

7.0

Company rating: 7.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Hospice Call Center - Customer Service Representative
Location: New Hope, MN (On-Site)
Schedule: Monday-Friday, 9:00 AM - 5:30 PM
Job Type: Full-Time
Compensation: $20.00 per hour
About Corner Home Medical
Corner Home Medical is a family-owned and operated company dedicated to helping individuals remain safe and comfortable in their homes by providing high-quality Durable Medical Equipment (DME) and healthcare support services throughout Minnesota and the surrounding areas.
We are looking for a compassionate and customer-focused Customer Service Representative to join our Hospice Call Center team. If you enjoy helping people, thrive in a fast-paced environment, and excel at providing exceptional service over the phone, we'd love to hear from you.
About the Role
As a Customer Service Representative in our Hospice Call Center, you will serve as a key point of contact for patients, caregivers, healthcare providers, and hospice partners. This role requires strong communication skills, attention to detail, and the ability to provide compassionate service while managing a high volume of inbound calls related to medical equipment and patient needs.
Previous experience in medical terminology, healthcare, medical billing, or insurance is helpful but not required. We are willing to train the right candidate.
Key Responsibilities
  • Answer incoming calls from patients, caregivers, healthcare facilities, and hospice partners.
  • Assist customers with questions regarding Durable Medical Equipment (DME).
  • Provide information regarding product usage, orders, and insurance coverage.
  • Create and process customer orders accurately and efficiently.
  • Finalize orders and submit required documentation to the billing department.
  • Communicate professionally via phone, fax, and email.
  • Maintain a high level of customer satisfaction through responsive and compassionate service.
  • Meet daily call volume and performance expectations.
  • Accurately document customer interactions and order details.
  • Collaborate with internal departments to ensure timely fulfillment of patient needs.
  • Perform other duties as assigned.
Required Qualifications
  • High School Diploma or equivalent required.
  • Previous customer service experience preferred.
  • Medical terminology, healthcare, insurance verification, or medical billing experience is a plus but not required.
  • Ability to meet daily call volume expectations.
  • Strong written and verbal communication skills.
  • Professional phone etiquette and customer service abilities.
  • Fluent in English (reading, writing, and speaking).
  • Strong organizational and multitasking skills.
  • Excellent attention to detail and accuracy.
  • Ability to navigate multiple computer systems simultaneously.
  • Positive attitude with a strong desire to help others.
  • Reliable attendance and punctuality are essential.
Physical Requirements
This position may require:
  • Sitting for extended periods while working at a computer and telephone.
  • Occasional standing, walking, kneeling, squatting, lifting, twisting, reaching, and grasping.
  • Frequent use of computers, phones, and office equipment.
Working Conditions
This position is based in a professional office environment within a medical equipment branch location. The role requires:
  • Frequent interaction with customers by phone, email, and fax.
  • Working in a fast-paced call center environment.
  • Managing multiple tasks and priorities simultaneously.
  • Maintaining professionalism and focus despite interruptions.
Benefits
Corner Home Medical offers a competitive benefits package, including:
  • Medical Insurance
  • Free Employee Dental Coverage
  • Vision Insurance
  • Health Savings Account (HSA)
  • Paid Time Off (PTO)
  • 401(k) with Company Match up to 4%
  • Life Insurance
  • Paid Training
  • Career Advancement Opportunities
  • Employee Referral Incentives

Corner Home Medical is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Monday-Friday 9:00 AM - 5:30 PM
40 hours per week

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