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Call Center Customer Service Rep Jobs in Minnesota

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

Qualifications for a Call Center Representative * 2 or more years of customer service experience ... Call center or receptionist experience, a plus * Proficient computer skills * Availability to work ...

Cigna

$15.50 - $21/hr

The Call Center Customer Service Representative represents the company, and our people make all the difference in our success. RESPONSIBILITIES Answer inbound calls from members, providers, and ...

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All JobsCall Center Customer Service Rep JobsCall Center Customer Service Rep Jobs in Minnesota

Call Center Customer Service Rep information

See Minnesota salary details

$10

$17

$26

How much do call center customer service rep jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for call center customer service rep in Minnesota is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Customer Service Rep, and why are they important?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

What does a Call Center Customer Service Rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are some common challenges faced by Call Center Customer Service Reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.
What are popular job titles related to Call Center Customer Service Rep jobs in Minnesota? For Call Center Customer Service Rep jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Call Center Customer Service Rep jobs in Minnesota look for? The top searched job categories for Call Center Customer Service Rep jobs in Minnesota are:
Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in Minnesota as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,775 per year, or $17.7 per hour.
URGENT NEED: CALL CENTER / CUSTOMER SERVICE REP

URGENT NEED: CALL CENTER / CUSTOMER SERVICE REP

Insight Global

Dayton, MN • On-site

$19 - $20/hr

Contractor

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

Title: Customer Service Representative

Company: Graco, Inc.

Duration: 6-month contract (possible extension or conversion)

Pay Rate: $20

Start date: ASAP

Work Location: Onsite at Dayton Distribution Center, 12225 W French Lake Rd

Working Hours: Monday - Friday (Operating hours are 7:00 AM - 5:00 PM CST). Schedule can be any 9-hour shift (45-minute lunch) between these times.

Example:

· 8:15 AM - 5:00PM

· 7:00 AM - 3:45 PM

Interviews: ONE & DONE 45 minutes In Person (open to virtual) Interview with Hiring Manager and Counterpart

INTERVIEW FEEDBACK always directly after and decisions made immediately. 2 consultants on site were CPFed and locked in less than 24 hours.

Job Description:

Insight Global is looking for a Customer Service Representative to support a global manufacturing and industrial equipment client in Dayton, Minnesota. In this role, you will join the Customer Care organization for their contractor division of about 15 individuals, supporting business-to-business customers by providing timely, accurate service related to order management, pricing, product availability, and shipping.

On a day-to-day basis, this role will spend approximately 70% of their time handling 50-100 inbound phone calls per day and 30% responding to customer emails and system-based cases, primarily through CRM (Salesforce) and internal order management tools. Daily work includes answering pricing questions, checking inventory and shipment status, processing orders, and resolving customer inquiries in a professional, business-to-business environment.

Required Skills and Experience

  • 1+ year of high-volume call center experience (50+ inbound calls a day)
  • Experience using multiple systems & platforms at a time (ex: Salesforce, CRM tools, Inventory Management tools, etc.)

Nice to Have Skills and Experience

  • Prior customer service experience in a manufacturing or industrial environment
  • Exposure to distribution centers, supply chain operations, or order fulfillment processes