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Call Center Customer Service Rep Jobs in Minnesota

Comfort Matters LLC

Call Center Manager

Osseo, MN · On-site

As a Call Center Manager, you will be responsible for leading and developing a team of customer service representatives in our fast-paced call center environment. Your ability to motivate and inspire ...

Cigna

$15.50 - $21/hr

The Call Center Customer Service Representative represents the company, and our people make all the difference in our success. RESPONSIBILITIES Answer inbound calls from members, providers, and ...

Comfort Matters

Call Center Manager

Osseo, MN · On-site

As a Call Center Manager, you will be responsible for leading and developing a team of customer service representatives in our fast-paced call center environment. Your ability to motivate and inspire ...

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All JobsCall Center Customer Service Rep JobsCall Center Customer Service Rep Jobs in Minnesota

Call Center Customer Service Rep information

See Minnesota salary details

$10

$17

$26

How much do call center customer service rep jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call center customer service rep in Minnesota is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.85 per hour, depending on experience, location, and employer.

What does a call center customer service rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are the key skills and qualifications needed to thrive as a call center customer service rep?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by call center customer service reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

What are popular job titles related to Call Center Customer Service Rep jobs in Minnesota?

For Call Center Customer Service Rep jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Call Center Customer Service Rep jobs in Minnesota look for?

The top searched job categories for Call Center Customer Service Rep jobs in Minnesota are:

Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,775 per year, or $17.7 per hour.

Customer Care Specialist - Call Center

Motorworks Auto

Waite Park, MN • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

First Ring BDC (An extension of Motor Works Auto Repair)


Customer Service Representative (Inbound Calls & Scheduling)
First Ring BDC | Waite Park, MN
$18-$20/hour 100% Employer-Paid Health Insurance No Cold Calling Growth Opportunities
Looking for a customer service job where people actually enjoy coming to work?
At First Ring BDC, you'll spend your day helping customers, scheduling appointments, and being the friendly voice that makes someone's day a little easier. We're a fast-growing company with a supportive team, modern technology, and leadership that believes in investing in its employees.
You'll enjoy a casual office environment, a predictable full-time schedule, and no automotive experience is required-we'll teach you everything you need to know.
This is NOT your typical call center.

  • Primarily inbound calls
  • Very little outbound calling
  • No high-pressure sales quotas
  • Paid training and ongoing support
  • Friendly, team-focused environment

If you enjoy talking with people, solving problems, and staying busy throughout the day, we'd love to meet you.
Why You'll Love Working Here
$18-$20 per hour
100% Company-Paid Medical, Dental & Vision Insurance
Up to 10 days of Paid Time Off per year, accruing immediately
401(k) with Company Match
Paid Training
Career Growth Opportunities
Modern Equipment & Technology
Casual Office Environment
Predictable Full-Time Schedule
Supportive Leadership & Positive Team Environment
Stable, Full-Time Employment
About First Ring BDC
First Ring BDC is a sister company of Motor Works Auto Repair. We partner with repair shops across the country.
We help thousands of customers every month by scheduling appointments, answering questions, and connecting drivers with trusted automotive professionals.
Our mission is simple:
Deliver an exceptional customer experience on every call.
What You'll Do

  • Answer inbound customer calls professionally
  • Schedule automotive service appointments
  • Help customers with repair updates
  • Answer basic service and pricing questions
  • Transfer calls to service advisors when needed
  • Recommend appropriate services when applicable
  • Accurately document customer information
  • Create a positive experience for every customer

We're Looking For Someone Who Is...

  • Friendly and enjoys helping people
  • A great communicator
  • Reliable with excellent attendance
  • Organized and detail-oriented
  • Comfortable using computers and learning new software
  • Able to multitask in a fast-paced environment
  • Positive, coachable, and a team player

Preferred Experience
Experience in any of these areas is a plus:

  • Customer Service
  • Call Center
  • Receptionist
  • Front Desk
  • Retail
  • Hospitality
  • Administrative Support
  • Office Assistant
  • Appointment Scheduling

No automotive experience is required. If you have great customer service skills and a willingness to learn, we'll provide the training you need to succeed.
Qualifications

  • 2+ years of customer service experience preferred
  • Basic computer skills
  • Ability to type 40+ WPM
  • Full-time availability during operating hours:
  • Monday-Friday: 6:00 AM-7:30 PM
  • Possibility of Rotating Saturdays

Ready to Join Us?
If you're looking for more than "just another call center job," this could be the opportunity you've been searching for.
We're building a team of friendly, dependable people who enjoy helping customers and supporting one another.
Apply today! Our application takes about 3 minutes and is fully mobile-friendly.

Apply