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Call Center Workforce Management Jobs in Minnesota

Medix

Call Center Receptionist

Minneapolis, MN · On-site

$22 - $28.46/hr

Job Summary Our client is seeking a dedicated Call Center Receptionist. The primary ... leading provider of workforce solutions for clients and candidates across the healthcare, ...

Marvin

Call Center Operator

Warroad, MN · On-site

$19 - $22/hr

Job Overview A Call Center Operator supports customers by interacting with them over the phone in ... You will answer customer questions and direct them to the appropriate department or manager when ...

Marvin

Call Center Operator

Warroad, MN

$19 - $22/hr

A Call Center Operator supports customers by interacting with them over the phone in order to ... You will answer customer questions and direct them to the appropriate department or manager when ...

Marvin

Call Center Operator

Warroad, MN

$19 - $22/hr

Job Overview A Call Center Operator supports customers by interacting with them over the phone in ... You will answer customer questions and direct them to the appropriate department or manager when ...

Marvin

Call Center Operator

Warroad, MN

$19 - $22/hr

Job Overview A Call Center Operator supports customers by interacting with them over the phone in ... You will answer customer questions and direct them to the appropriate department or manager when ...

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

pelican

RMS Call Center Agent

Maple Grove, MN · On-site

$15.25 - $20.25/hr

RMS Call Center Agent Location : Maple Grove, MN Company : Peli BioThermal About Us: Peli ... Experience working with customer databases or CRM systems is preferred. * Ability to work ...

pelican

RMS Call Center Agent

Maple Grove, MN · On-site

$15.25 - $20.25/hr

RMS Call Center Agent Location : Maple Grove, MN Company : Peli BioThermal About Us: Peli ... Experience working with customer databases or CRM systems is preferred. * Ability to work ...

pelican

RMS Call Center Agent

Maple Grove, MN · On-site

$15.25 - $20.25/hr

RMS Call Center Agent Location : Maple Grove, MN Company : Peli BioThermal About Us: Peli ... Experience working with customer databases or CRM systems is preferred. * Ability to work ...

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All JobsCall Center Workforce Management JobsCall Center Workforce Management Jobs in Minnesota

Call Center Workforce Management information

See Minnesota salary details

$10

$17

$24

How much do call center workforce management jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for call center workforce management in Minnesota is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.85 per hour, depending on experience, location, and employer.

What is a Call Center Workforce Management job?

A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.

What are the key skills and qualifications needed to thrive in the Call Center Workforce Management position, and why are they important?

To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.

What are the typical daily responsibilities of a Call Center Workforce Management professional?

A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.

What are popular job titles related to Call Center Workforce Management jobs in Minnesota? For Call Center Workforce Management jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Call Center Workforce Management jobs in Minnesota look for? The top searched job categories for Call Center Workforce Management jobs in Minnesota are:
Call Center Workforce Management jobs near you
Infographic showing various Call Center Workforce Management job openings in Minnesota as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,490 per year, or $17.5 per hour.

Call Center Supervisor

Cedar Riverside People'

Minneapolis, MN • On-site

$25 - $28/hr

Full-time

Re-posted 10 days ago

Job description

About the Role:

The Call Center Supervisor plays a pivotal role in overseeing daily operations within a busy call center environment to ensure exceptional customer service and achievement of performance targets. This position is responsible for managing a team of call center agents, providing guidance, coaching, and support to optimize their productivity and professional development. The supervisor monitors call center metrics closely, analyzing data to identify trends and implement strategies that improve efficiency and customer satisfaction. Additionally, the role involves coordinating outbound calling campaigns and collaborating with sales teams to drive center sales objectives. Ultimately, the Call Center Supervisor ensures that operational goals are met while fostering a positive and motivating work environment.

Minimum Qualifications:

  • Proven experience working in a call center environment, preferably in a supervisory or team lead role.
  • Strong oral and verbal communication skills with the ability to effectively interact with customers and team members.
  • Demonstrated knowledge of call center metrics and performance management.
  • Ability to manage outbound calling campaigns and understand sales processes within a call center.
  • Proficiency in call center management software and related technology.

Preferred Qualifications:

  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • Experience with CRM systems and workforce management tools.
  • Background in sales or customer service within a call center setting.
  • Certification in call center management or leadership training.
  • Bilingual abilities to support diverse customer bases.

Responsibilities:

  • Supervise and support call center agents during inbound and outbound calls to maintain high-quality customer interactions.
  • Monitor key performance indicators such as call volume, average handle time, and customer satisfaction scores to ensure targets are met.
  • Conduct regular coaching sessions and performance reviews to develop team members’ skills and address any performance issues.
  • Coordinate outbound calling initiatives to maximize sales opportunities and meet revenue goals.
  • Collaborate with management to develop and implement process improvements and training programs.
  • Manage scheduling and staffing to ensure adequate coverage during peak call times.
  • Handle escalated customer issues and provide timely resolutions to maintain service excellence.

Skills:

The required skills such as call center management and understanding of call center metrics are essential for monitoring team performance and driving continuous improvement. Oral and verbal communication skills are used daily to provide clear instructions, deliver feedback, and resolve customer issues effectively. Experience with outbound calling and center sales enables the supervisor to lead sales initiatives and motivate agents to meet targets. Familiarity with the call center environment allows the supervisor to anticipate operational challenges and implement efficient workflows. Preferred skills like CRM proficiency and bilingual communication enhance the supervisor’s ability to manage customer relationships and support a diverse team, contributing to overall success.


08:00 am to 05:00 pm
40 hours per week