Rochester, MN · Hybrid
$15.50 - $19.50/hr
The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception ... care Financial Management Association (HFMA) Certification Preferred. Ability to read and ...
New
Rochester, MN · Hybrid
$15.50 - $19.50/hr
The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception ... care Financial Management Association (HFMA) Certification Preferred. Ability to read and ...
New
Knowledge of workforce management and contact center technologies. * Experience with CRM platforms ... call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination ...
Knowledge of workforce management and contact center technologies. * Experience with CRM platforms ... call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination ...
Rochester, MN · Hybrid
$21.91 - $34.27/hr
The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception ... care Financial Management Association (HFMA) Certification Preferred. Ability to read and ...
New
Rochester, MN · Hybrid
$21.91 - $34.27/hr
The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception ... care Financial Management Association (HFMA) Certification Preferred. Ability to read and ...
New
Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer ... call center experience * Strong data entry skills and the ability to type 32 WPM or more
New
Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer ... call center experience * Strong data entry skills and the ability to type 32 WPM or more
New
Rochester, MN · On-site
$15.50 - $19.50/hr
The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception ... care Financial Management Association (HFMA) Certification Preferred. Ability to read and ...
New
Rochester, MN · On-site
$15.50 - $19.50/hr
The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception ... care Financial Management Association (HFMA) Certification Preferred. Ability to read and ...
New
Minneapolis, MN · On-site
$16.25 - $21/hr
... our contact center. • No nights • No weekends • No sales, collections, or cold calls • ... The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive ...
Minneapolis, MN · On-site
$16.25 - $21/hr
... our contact center. • No nights • No weekends • No sales, collections, or cold calls • ... The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive ...
Call Center Operator, KTIS & Faith Media This position is for both KTIS and Faith Radio call ... Strong time management and problem-solving abilities; able to prioritize and meet deadlines with ...
Call Center Operator, KTIS & Faith Media This position is for both KTIS and Faith Radio call ... Strong time management and problem-solving abilities; able to prioritize and meet deadlines with ...
Saint Louis Park, MN · On-site
$18 - $21/hr
Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards OUR IDEAL CALL CENTER SPECIALIST * Team player - steps in to assist when and where as ...
New
Saint Louis Park, MN · On-site
$18 - $21/hr
Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards OUR IDEAL CALL CENTER SPECIALIST * Team player - steps in to assist when and where as ...
New
$15/hr
Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet ... One to two years' experience working in a call center environment is preferred. * The candidate has ...
$15/hr
Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet ... One to two years' experience working in a call center environment is preferred. * The candidate has ...
Cass Lake, MN · On-site
$14.75 - $19/hr
Manage large amounts of incoming calls in a timely manner. Follow communication scripts when ... events Maintain weekly call log. Attends all mandatory meetings and training. Maintains ...
Cass Lake, MN · On-site
$14.75 - $19/hr
Manage large amounts of incoming calls in a timely manner. Follow communication scripts when ... events Maintain weekly call log. Attends all mandatory meetings and training. Maintains ...
Saint Michael, MN · On-site
$26 - $34/hr
Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail ... The Parts Expert must be a good steward of Boyer Trucks, cross sell departments, utilize and manage ...
Quick apply
Saint Michael, MN · On-site
$26 - $34/hr
Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail ... The Parts Expert must be a good steward of Boyer Trucks, cross sell departments, utilize and manage ...
Saint Michael, MN · On-site
$26 - $34/hr
Description Transwest has an opportunity for a Call Center Parts Expert who will be responsible for ... The Parts Expert must be a good steward of Boyer Trucks, cross sell departments, utilize and manage ...
Saint Michael, MN · On-site
$26 - $34/hr
Description Transwest has an opportunity for a Call Center Parts Expert who will be responsible for ... The Parts Expert must be a good steward of Boyer Trucks, cross sell departments, utilize and manage ...
Saint Michael, MN · On-site
$26 - $34/hr
Job Type Full-time Description Transwest has an opportunity for a Call Center Parts Expert who will ... The Parts Expert must be a good steward of Boyer Trucks, cross sell departments, utilize and manage ...
Saint Michael, MN · On-site
$26 - $34/hr
Job Type Full-time Description Transwest has an opportunity for a Call Center Parts Expert who will ... The Parts Expert must be a good steward of Boyer Trucks, cross sell departments, utilize and manage ...
Cass Lake, MN · On-site
$14.75 - $19/hr
Manage large amounts of incoming calls in a timely manner. * Follow communication ?scripts? when ... Maintain weekly call log. * Attends all mandatory meetings and training. * Maintains ...
Cass Lake, MN · On-site
$14.75 - $19/hr
Manage large amounts of incoming calls in a timely manner. * Follow communication ?scripts? when ... Maintain weekly call log. * Attends all mandatory meetings and training. * Maintains ...
Cass Lake, MN · On-site
$14.75 - $19/hr
Manage large amounts of incoming calls in a timely manner. * Follow communication 'scripts' when ... Maintain weekly call log. * Attends all mandatory meetings and training. * Maintains ...
Cass Lake, MN · On-site
$14.75 - $19/hr
Manage large amounts of incoming calls in a timely manner. * Follow communication 'scripts' when ... Maintain weekly call log. * Attends all mandatory meetings and training. * Maintains ...
Minneapolis, MN · On-site
$19.57 - $22.30/hr
Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless referrals and information is up-to-date and accurate. * Stays apprised of ...
Quick apply
Minneapolis, MN · On-site
$19.57 - $22.30/hr
Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless referrals and information is up-to-date and accurate. * Stays apprised of ...
Minneapolis, MN · On-site
$19.57 - $22.30/hr
Works collaboratively across all internal programs at Cornerstone. • Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless ...
Minneapolis, MN · On-site
$19.57 - $22.30/hr
Works collaboratively across all internal programs at Cornerstone. • Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless ...
Minneapolis, MN · On-site
$19.57 - $22.30/hr
Works collaboratively across all internal programs at Cornerstone. • Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless ...
Minneapolis, MN · On-site
$19.57 - $22.30/hr
Works collaboratively across all internal programs at Cornerstone. • Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless ...
Minneapolis, MN · On-site
$19.57 - $22.30/hr
Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless referrals and information is up-to-date and accurate. * Stays apprised of ...
Quick apply
Minneapolis, MN · On-site
$19.57 - $22.30/hr
Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless referrals and information is up-to-date and accurate. * Stays apprised of ...
Minneapolis, MN · On-site
$19.57 - $22.30/hr
Works collaboratively across all internal programs at Cornerstone. • Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless ...
Minneapolis, MN · On-site
$19.57 - $22.30/hr
Works collaboratively across all internal programs at Cornerstone. • Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless ...
$10.59 - $11.86
1% of jobs
$11.86 - $13.12
4% of jobs
$13.12 - $14.38
9% of jobs
$15.46 is the 25th percentile. Wages below this are outliers.
$14.38 - $15.65
13% of jobs
$15.65 - $16.91
22% of jobs
The median wage is $17 / hr.
$16.91 - $18.17
22% of jobs
$18.63 is the 75th percentile. Wages above this are outliers.
$18.17 - $19.43
14% of jobs
$19.43 - $20.70
8% of jobs
$20.70 - $21.96
4% of jobs
$21.96 - $23.22
3% of jobs
$23.22 - $24.49
1% of jobs
$10
$17
$24
A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.
To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.
A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.
For Call Center Workforce Management jobs in Minnesota, the most frequently searched job titles are:
The top searched job categories for Call Center Workforce Management jobs in Minnesota are:
$15.50 - $19.50/hr
Full-time
Medical, Dental, Vision, Retirement
Posted 3 days ago
New
7.8
Based on 699 frontline employees who took The Breakroom Quiz
130th of 887 rated healthcare providers
HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs.
The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits. Work may include handling and resolving missing registration items via work queues, in basket messages, and phone calls. In addition, this position may handle and resolve authorization form recovery activities, and coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments. The FCCCR will receive call transfers from Appointment Schedulers (Schegistrars), and will assist patients will financial questions related to appointments including but not limited to: charge estimates, preservice payments including co-pays, co-insurance and pre-service deposit amounts, as well as insurance and coverage information. The FCCCR may place outbound calls to patients, providers, insurance companies and other departments in an effort to resolve patient financial questions prior to or as follow up to patient appointments. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations.
High School Diploma or GED and 2+ years of relevant experience required
OR
Bachelor's degree required
Prior Medical Insurance Experience Preferred
Knowledge of and experience using an Epic RC/EMR system is preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.
Ability to read and communicate effectively, basic computer/keyboarding skills, intermediate mathematic competency, good written and verbal communication skills, knowledge of proper phone etiquette and phone handling skills required.
Position requires good verbal communication skills and the ability to work in a complex and patient-centered environment. Incumbents must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, and attention to detail. It is expected that staff are self-motivated, self-directed and highly organized and agree to promote a productive, collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Belief in the mission and strong ethical conduct is essential.
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
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Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.
Hospitals
10,000+ Employees
Rochester, MN, US
1919
