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Call Center Customer Service Rep Jobs in Minnesota

TriNet

Call Center Representative

Minneapolis, MN · On-site

$20/hr

At Hero, we believe that our employees will take great care of our customers because we take great ... Employee discounts on services - at cost pricing available Schedule * Five eight-hour shifts that ...

Infinity by Marvin

Call Center Representative

Eagan, MN

$20 - $23/hr

... Representative to support our Infinity Replacement business. In this role, you'll be the first ... Prior experience in a call center or customer service environment is required. * Excellent verbal ...

Infinity by Marvin

Call Center Representative

Eagan, MN

$20 - $23/hr

... Representative to support our Infinity Replacement business. In this role, you'll be the first ... Prior experience in a call center or customer service environment is required. * Excellent verbal ...

Infinity by Marvin

Call Center Representative

Eagan, MN · On-site

$20 - $23/hr

... Representative to support our Infinity Replacement business. In this role, you'll be the first ... Prior experience in a call center or customer service environment is required. * Excellent verbal ...

Infinity by Marvin

Call Center Representative

Eagan, MN · On-site

$20 - $23/hr

... Representative to support our Infinity Replacement business. In this role, you'll be the first ... Prior experience in a call center or customer service environment is required. * Excellent verbal ...

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All JobsCall Center Customer Service Rep JobsCall Center Customer Service Rep Jobs in Minnesota

Call Center Customer Service Rep information

See Minnesota salary details

$10

$17

$26

How much do call center customer service rep jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call center customer service rep in Minnesota is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.85 per hour, depending on experience, location, and employer.

What does a call center customer service rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are the key skills and qualifications needed to thrive as a call center customer service rep?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by call center customer service reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

What are popular job titles related to Call Center Customer Service Rep jobs in Minnesota?

For Call Center Customer Service Rep jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Call Center Customer Service Rep jobs in Minnesota look for?

The top searched job categories for Call Center Customer Service Rep jobs in Minnesota are:

Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,775 per year, or $17.7 per hour.

Call Center Representative

Infinity by Marvin

Saint Paul, MN • On-site

$20 - $23/hr

Other

Medical, Retirement

Posted 3 days ago

New

Job description

Call Center Representative

Infinity Replacement by Marvin is our dedicated window and door replacement business, bringing Marvin's legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation—making the window replacement process simple, seamless, and satisfying.

Are you a people-oriented professional who thrives on connecting with customers, solving problems, and creating positive experiences? We're looking for a driven and enthusiastic Call Center Representative to support our Infinity Replacement business. In this role, you'll be the first point of contact for potential customers—guiding them toward the right solutions and setting the stage for successful sales appointments.

Highlights of Your Role
  • Engage with potential customers via phone, text, email, and web chat to understand their needs
  • Educate prospects on our products and services, and assess if we're the right fit
  • Maintain consistent follow-up with leads to advance conversations toward scheduled appointments
  • Use standardized scripts and vetting criteria to capture all key information
  • Review past customer interactions and proactively reschedule missed appointments
  • Accurately input customer details and project information into Salesforce
  • Refer leads we can't serve to our trusted business partners
  • Compensation: $20–$23 per hour, based on experience

Schedule

  • Evening and weekend availability is required
  • Shifts include (but are not limited to):
    • 8:00 AM – 5:00 PM
    • 10:00 AM – 7:00 PM
    • 12:00 PM – 9:00 PM
You're a Good Fit If You Have (Or If You Can)
  • High school diploma or equivalent
  • Prior experience in a call center or customer service environment is required.
  • Excellent verbal and written communication skills
  • Strong problem-solving and multitasking abilities
  • Proficiency with computers and CRM systems (such as Salesforce)
  • Ability to remain calm and professional under pressure
  • Self-motivated with a strong work ethic
We Invite You To See Yourself At Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

  • $300 annual wellbeing account to spend on what helps you feel happy + healthy
  • Better Living Day! (a paid day off to go have some fun)
  • Annual profit sharing – recognizing everyone's contribution to Marvin's success
  • Giving at Marvin – participate in organized volunteer opportunities
  • Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin Is An Equal Opportunity Employer

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.

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Compensation

$20 - $23 per hour, pay based on experience

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