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Senior Call Center Representative Jobs in Minnesota

Motor Works Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

Call Center Representative First Ring BDC in Waite Park, MN (an extension of Motor Works Auto Repair) is looking to hire a part-time Call Center Representative to join our team. Are you an excellent ...

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

This Call Center Representative earns a competitive wage of $17-$18/hour. A variety of available work hours, training and new equipment. If this sounds like the right opportunity for you, apply today!

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

This Call Center Representative earns a competitive wage of $17-$18/hour. A variety of available work hours, training and new equipment. If this sounds like the right opportunity for you, apply today!

Nolo

Call Center Representative

Minneapolis, MN · On-site

$20/hr

Call Center Representative Premier Disability Services, a division of Internet Brands, is seeking qualified Call Center Representatives to join our high-volume call center team based in Minneapolis ...

Michelsgaming

Call Center Representative

Minneapolis, MN · On-site

$16.75 - $21/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Michelsgaming

Call Center Representative

Minneapolis, MN · On-site

$16.75 - $21/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

TriNet

Call Center Representative

Minneapolis, MN · On-site

$20/hr

A Call Center Representative at Hero is responsible for fielding incoming calls and inquiries, and converting them into booked appointments with our technicians and staff. Candidates who will thrive ...

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Senior Call Center Representative information

See Minnesota salary details

$12

$22

$34

How much do senior call center representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for senior call center representative in Minnesota is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.95 per hour, depending on experience, location, and employer.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are the most commonly searched types of Call Center Representative jobs in Minnesota? The most popular types of Call Center Representative jobs in Minnesota are:
What are popular job titles related to Senior Call Center Representative jobs in Minnesota? For Senior Call Center Representative jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in Minnesota look for? The top searched job categories for Senior Call Center Representative jobs in Minnesota are:
What cities in Minnesota are hiring for Senior Call Center Representative jobs? Cities in Minnesota with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Minnesota as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,006 per year, or $22.6 per hour.

Call Center Representative

Motor Works Auto

Waite Park, MN • On-site

$17 - $18/hr

Other

Re-posted 10 days ago

Job description

Call Center Representative

First Ring BDC in Waite Park, MN (an extension of Motor Works Auto Repair) is looking to hire a part-time Call Center Representative to join our team. Are you an excellent communicator who likes to work with customers? Would you like to join a company with an efficient, optimistic, and supportive culture? Do you want to work with fun, skilled people? If so, please read on!

This Call Center Representative earns a competitive wage of $17-$18/hour. A variety of available work hours, training and new equipment. If this sounds like the right opportunity for you, apply today!

First Ring BDC is a growing, modern call center founded in 2024 with one mission in mind: to support auto repair shops across the country by delivering exceptional customer service and helping drivers get the automotive care they need, when they need it. We serve as the first point of contact for many shops nationwide—turning phone calls into appointments, questions into clarity, and opportunities into loyal customers.

As a team, we take pride in representing our partner shops with professionalism, friendliness, and a deep understanding of the automotive service industry. Our goal is simple: get customers through the doors so shops can keep cars safe, reliable, and back on the road.

A Day in the Life as a Call Center Representative

As a Call Center Specialist, you are often the first impression our customer has of our business. Your cheerful greeting is the beginning of our customer's experience with Motor Works. You will be responsible for scheduling appointments, checking repair status, answering inquiries about our pricing, successfully transferring to sales advisors and curb selling of some services. If you care about customers and their experience and strive to provide excellence, we would love to have you on our team!

Qualifications for a Call Center Representative

  • 2 or more years of customer service experience
  • Call center or receptionist experience, a plus
  • Proficient computer skills
  • Availability to work part-time hours, during the hours of 6:00 am-6:30pm
  • Ability to type 40 words per minute

Do you have excellent communication skills? Are you reliable and honest? Can you listen and empathize with others? Are you independently motivated? Are you organized and detail-oriented? If yes, you might just be perfect for this Call Center Specialist position!

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application.

We look forward to meeting you!

Apply