ZipRecruiter

Log In

1

Executive Call Center Manager Jobs in Minnesota (NOW HIRING)

COMMUNITY DENTAL CARE

Call Center Manager

Saint Paul, MN · On-site

$25 - $30/hr

Join Our Team as a Call Center Manager at the Carlton Street clinic. This position oversees the daily operations of the Call Center scheduling team, ensuring that patient inquiries are handled ...

Doherty

Call Center Agent

Saint Augusta, MN · On-site

$17/hr

Call Center Agent Location: Remote Compensation: $17.00 per hour - paid weekly Job Type: Temporary ... Navigate CRM systems and softphone tools to manage call activity * Maintain professionalism and ...

TriNet

Call Center Representative

Minneapolis, MN · On-site

$20/hr

Overtime is offered by management when available, and may at times be required Essential Job Duties ... Call Center experience is a plus * Knowledgeable on current processes and procedures, promotions ...

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

Johnstone Supply

Call Center Associate

Bloomington, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

next page

Showing results 1-20

All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Minnesota

Executive Call Center Manager information

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

Why do people quit executive call center manager jobs?

People often leave executive call center manager roles due to high stress, long working hours, and pressure to meet performance targets. Job dissatisfaction can also stem from limited advancement opportunities, inadequate support, or burnout from managing large teams and complex customer issues.

What are popular job titles related to Executive Call Center Manager jobs in Minnesota?

For Executive Call Center Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Executive Call Center Manager jobs in Minnesota look for?

The top searched job categories for Executive Call Center Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Executive Call Center Manager jobs?

Cities in Minnesota with the most Executive Call Center Manager job openings:

Executive Call Center Manager jobs near you

Call Center Manager

COMMUNITY DENTAL CARE

Saint Paul, MN • On-site

$25 - $30/hr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Join Our Team as aCall Center Manager at the Carlton Street clinic. This position oversees the daily operations of the Call Center scheduling team, ensuring that patient inquiries are handled efficiently, professionally, and in accordance with clinic standards. The Call Center Manager monitors employee performance, and trains and coaches Scheduling Coordinators who work in the Call Center.

Who We Are
Community Dental Care is Minnesota's largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including the Twin Cities, Rochester and Buffalo.

Responsibilities

Call Center Manager Responsibilities

  • Manage and coach a team of call center representatives.
  • Monitor call quality, productivity, and performance metrics
  • Oversee patient scheduling, and communications using Open Dental and Solutionreach.
  • Handle escalated patient concerns and ensure excellent customer service.
  • Assist with hiring, training, and staff development.
  • Improve workflows and drive team performance.


Qualifications

  • 3+ years of call center or customer service leadership experience.
  • Experience with Open Dental and Solutionreach preferred.
  • Strong leadership, communication, and coaching skills.
  • Ability to manage performance metrics and improve processes.
  • Healthcare or dental industry experience preferred.

Call Center Hours
Monday through Thursday: 8:00am - 4:30pm
Friday: 8:00am - 2:00pm


What We Offer

  • Meaningful work in a collaborative environment that fosters professional growth
  • Comprehensive medical, dental and life insurance
  • Paid time off and holiday pay
  • 401k plus company match

About Us
At Community Dental Care, we provide high-quality dental care in a caring, culturally respectful manner. Our team of over 300 employees are committed to our mission and seek to make a meaningful difference in the lives of others. We value our staff and equip them with the tools and training needed to be successful.

Community Dental Care is an Equal Opportunity Employer. We recognize that our diversity makes us stronger and empowers us to serve our patients in a culturally sensitive manner.

Apply