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Call Center Customer Service Rep Jobs in Alabama

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Call Center Customer Service Rep information

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$9

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$24

How much do call center customer service rep jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for call center customer service rep in Alabama is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.45 per hour, depending on experience, location, and employer.

What does a call center customer service rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are the key skills and qualifications needed to thrive as a call center customer service rep?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by call center customer service reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

What are popular job titles related to Call Center Customer Service Rep jobs in Alabama?

For Call Center Customer Service Rep jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Call Center Customer Service Rep jobs in Alabama look for?

The top searched job categories for Call Center Customer Service Rep jobs in Alabama are:

Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,033 per year, or $16.4 per hour.

Call Center/Customer Service Rep

Automated Health Systems

Eufaula, AL • On-site

$14.25 - $18.25/hr

Other

Posted 12 days ago

Automated Health Systems rating

6.0

Company rating: 6.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

192nd of 224 rated it services

Job description

Automated Health Systems has Customer Service Representative positions available. These positions are remote but will require you to pick up equipment in Tallahassee, Florida.
Responsibilities:

  • Assisting individuals with information and support regarding benefits.
  • Providing accurate and consistent information.
  • Providing quality customer service and support.
Benefits:
  • Employee Wellness Program
  • Comprehensive and ongoing training
  • Strong company culture with career growth opportunities
Qualifications:
  • Minimum 2 years' experience in a call center environment required.
  • Experience in health/human services and knowledge of Medicaid preferred.
  • Strong PC proficiency required.
  • High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
  • Bilingual skills a plus.

AHS is an Equal Opportunity Employer.
Please visit our website for more information: www.automated-health.com
"The Enlightened Choice in Health Service Management"

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