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Executive Call Center Manager Jobs in Alabama (NOW HIRING)

LG Electronics

Technical Call Center Manager

Huntsville, AL · On-site

$114K - $114K/yr

The Technical Call Center (TCC) Manager is responsible for leading technical support operations and ensuring field technicians and internal support teams have the information and guidance needed to ...

LG Electronics

Technical Call Center Manager

Huntsville, AL · On-site

$107K - $120K/yr

The Technical Call Center (TCC) Manager is responsible for leading technical support operations and ensuring field technicians and internal support teams have the information and guidance needed to ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Direct overall activities for inside sales call center staff, sales support staff, and outsource ... The Director of Executive, Specialty Products reviews the recommendations made by the incumbent in ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Direct overall activities for inside sales call center staff, sales support staff, and outsource ... The Director of Executive, Specialty Products reviews the recommendations made by the incumbent in ...

Birmingham

Unit Manager - Inside Sales

Birmingham, AL · On-site

The Executive Director and Call Center Manager establish organizational policies, performance measures, as well as processes and procedures for selling and processing applications. The incumbent ...

Birmingham

Unit Manager - Inside Sales

Birmingham, AL · On-site

The Executive Director and Call Center Manager establish organizational policies, performance measures, as well as processes and procedures for selling and processing applications. The incumbent ...

Ascensus

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

New

MCI Careers

$7.25 - $11.50/hr

We are looking for motivated Remote Call Center Sales Representative s to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

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Executive Call Center Manager information

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

Why do people quit executive call center manager jobs?

People often leave executive call center manager roles due to high stress, long working hours, and pressure to meet performance targets. Job dissatisfaction can also stem from limited advancement opportunities, inadequate support, or burnout from managing large teams and complex customer issues.

What are popular job titles related to Executive Call Center Manager jobs in Alabama?

For Executive Call Center Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Executive Call Center Manager jobs in Alabama look for?

The top searched job categories for Executive Call Center Manager jobs in Alabama are:

What cities in Alabama are hiring for Executive Call Center Manager jobs?

Cities in Alabama with the most Executive Call Center Manager job openings:

Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Call Center Manager (13546)

Cullman Regional Medical Center

Cullman, AL • On-site

Full-time

Posted 14 days ago

Cullman Regional Medical Center rating

5.7

Company rating: 5.7 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

919th of 1,065 rated hospitals

Job description

Job Summary:
  • Independently create and schedule appointments within the electronic medical record.
  • Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
  • Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
  • Provide exceptional service; navigate multiple systems simultaneously and communicate with patients and healthcare professionals.
  • Work with several complex scheduling workflows, while managing telephone calls, online requests, and/or fax requests.
  • Manage Call Center operations and provide direction for team members.
  • Work with HR and leadership to recruit, hire, and terminate personnel as appropriate.
  • Prepare daily and monthly reports, review and analyze data, and present information to leadership.
  • Meet established budget/benchmarks for expenses and volumes, etc.
  • Maintain current knowledge on laws and regulations governing clinic business.
  • Address and resolve escalated patient and customer/practice concerns.
  • Monitor and adjust queues, workflows, and agent assignments to help improve the patient experience.
  • Demonstrate and encourage team behavior and exceptional patient/guest experiences.
  • Uphold and promote patient safety and quality.

Education:
High school diploma or equivalent required. BA/BS in management, communications, or a clinical related field preferred.
Experience:
Customer service experience in call center, physician's office, retail/service industry or associate's degree preferred.
Additional Skills/Abilities:
Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.

What Cullman Regional Medical Center employees say

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