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Call Center Workforce Management Jobs in Alabama

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics ... Donation Bin Service Management * Oversee the intake, prioritization, and resolution of issues ...

Common Threads

Call Center Manager

Birmingham, AL

$65K - $80K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics ... Donation Bin Service Management * Oversee the intake, prioritization, and resolution of issues ...

Signius

Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center Representative Location: Mobile, AL Signius is seeking dedicated and detail ... Professionally manage a high volume of incoming calls , greeting callers with a polite and pleasant ...

Signius

Full Time Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center Representative Location: Mobile, AL Signius is seeking dedicated and detail ... Professionally manage a high volume of incoming calls , greeting callers with a polite and pleasant ...

MCI Careers

$7.25 - $11.50/hr

We are looking for motivated Remote Call Center Sales Representative s to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

$15.75 - $19.75/hr

Experience meeting sales quotas. * CRM software experience. * Upselling or cross-selling experience. * Bilingual or multilingual skills.

Tuscaloosa Ford

Customer Service / Call Center

Tuscaloosa, AL · On-site

$14.50 - $18.75/hr

Tuscaloosa Ford is hiring a Customer Service / Call Center Representative * No Cold Calls!! * No ... and dealership management. * Utilize our computer tracking system daily. * Previous Customer ...

Tuscaloosa Ford

Customer Service / Call Center

Tuscaloosa, AL · On-site

$14.50 - $18.75/hr

Tuscaloosa Ford is hiring a Customer Service / Call Center Representative * No Cold Calls!! * No ... and dealership management. * Utilize our computer tracking system daily. * Previous Customer ...

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Call Center Workforce Management information

See Alabama salary details

$9

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How much do call center workforce management jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for call center workforce management in Alabama is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What is a Call Center Workforce Management job?

A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.

What are the key skills and qualifications needed to thrive in the Call Center Workforce Management position, and why are they important?

To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.

What are the typical daily responsibilities of a Call Center Workforce Management professional?

A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.

What are popular job titles related to Call Center Workforce Management jobs in Alabama? For Call Center Workforce Management jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Call Center Workforce Management jobs in Alabama look for? The top searched job categories for Call Center Workforce Management jobs in Alabama are:
What cities in Alabama are hiring for Call Center Workforce Management jobs? Cities in Alabama with the most Call Center Workforce Management job openings:
Call Center Workforce Management jobs near you
Infographic showing various Call Center Workforce Management job openings in Alabama as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,769 per year, or $16.2 per hour.

CALL CENTER MANAGER

SportsMED Orthopaedic Specialist, INC

Huntsville, AL

Full-time

Posted 15 days ago

Job description

Call Center Manager (Workforce Management & Performance Execution)

This role focuses on staff oversight, productivity, process improvement, and operational control.

Primary Responsibilities

Attendance management

Schedule adherence

Overtime control

Lunch/break compliance (not exceeding one hour)

Staffing coverage

Queue management

Call abandon rates

Average speed to answer

Productivity monitoring

Workforce planning

Daily reporting

Escalating staffing shortages

Coaching/corrective action

Typical Metrics

Call abandon rates

Average speed of answer

Hold times

Overtime hours

Attendance/tardiness/absence coverage

Schedule adherence

Productivity per FTE

Ideal Skill Set includes:

Strong operational discipline

Data-oriented mindset

Comfort with metrics/accountability

Workforce management experience

Decisive management style

Process improvement skills