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Call Center Customer Service Rep Jobs in Alabama

Huntsville Hospital

Call Center Specialist

Huntsville, AL · On-site

$16 - $20/hr

Call Center Specialist The Orthopaedic Center is looking for a highly motivated Call Center ... Customer Service Representative experience preferred. Some insurance/billing experience preferred ...

Nexxaworks

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... This entry-level position is ideal for individuals looking to build a career in customer service ...

BrandNest

Call Center Representative

Birmingham, AL

$17 - $27/hr

Job Overview Brand Nest is hiring motivated and professional Call Center Representatives to support ... Paid training and hands-on customer service experience. * Supportive, team-focused work environment.

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Customer Service Representatives POSITION SUMMARY Common Threads Charitable Donation Services is seeking an experienced Call Center Manager to lead the human-supported side of a modern, technology ...

Troy University

Customer Service Representative

Troy, AL · On-site

$15 - $20.25/hr

... SF1021P Position Title Customer Service Representative Position Type Classified Staff/Hourly ... Staff will also assist with clerical duties during the call center's off-peak periods as needed.

Troy University

Customer Service Representative

Troy, AL · On-site

$15 - $20.50/hr

... SF1021P Position Title Customer Service Representative Position Type Classified Staff/Hourly ... Staff will also assist with clerical duties during the call center's off-peak periods as needed.

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Showing results 21-40

All JobsCall Center Customer Service Rep JobsCall Center Customer Service Rep Jobs in Alabama

Call Center Customer Service Rep information

See Alabama salary details

$9

$16

$24

How much do call center customer service rep jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call center customer service rep in Alabama is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.45 per hour, depending on experience, location, and employer.

What does a call center customer service rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are the key skills and qualifications needed to thrive as a call center customer service rep?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by call center customer service reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

What are popular job titles related to Call Center Customer Service Rep jobs in Alabama?

For Call Center Customer Service Rep jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Call Center Customer Service Rep jobs in Alabama look for?

The top searched job categories for Call Center Customer Service Rep jobs in Alabama are:

Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,033 per year, or $16.4 per hour.

Call Center Specialist

Huntsville Hospital Health System

Huntsville, AL

$16.50 - $20.75/hr

Full-time

Re-posted 10 days ago

Huntsville Hospital Health System rating

6.2

Company rating: 6.2 out of 10

Based on 208 frontline employees who took The Breakroom Quiz

698th of 889 rated healthcare providers

Job description

Overview

The Orthopaedic Center is looking for a highly motivated Call Center Specialist. This opening is a full-time position averaging 40 hours per week. The Call Center Specialist will answer a high volume of incoming phone calls to the call center in a timely manner. Ability to communicate professionally, both oral and written for clear, legible messages. Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outcoming callers. Direct calls appropriately by transferring and/or taking detailed messages. Schedule appointments according to physician profiles. Some insurance/billing. Assist with any other task assigned. The Call Center Specialist must be able to communicate effectively with patients, TOC physicians and staff.

Qualifications

Education required: HS/GED

Experience: Multi-lined phone experience preferred. Customer Service Representative experience preferred. Some insurance/billing experience preferred

Additional Skills/Abilities:

  • Ability to work under pressure, multitask and meet deadlines
  • Outstanding organizational and writing skills
  • Ability to speak clearly and concisely
  • Independent, self-starting and highly motivated
  • Proven positive, "teamwork" attitude in work history
Employment Type: OTHER

What Huntsville Hospital Health System employees say

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Hours and flexibility

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