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Call Center Customer Service Rep Jobs (NOW HIRING)

vTech Solution

Call Center Executives

Canton, MA · On-site

$17 - $21.25/hr

We are recruiting for PM Shift Call Center Customer Service Representatives in Canton, MA. Apply Today! *PM Shift Hours: 06:00PM to 11:00PM (Mon - Thu), and 12:00PM to 6:00PM (Sat) *Opportunity for ...

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Customer Service Representative (Call Center)

Austin, TX · On-site

$19 - $19.50/hr

Customer Service Representative (Call Center) Location: Austin, TX 78758 Duration: 2+ Months (Temp-to-Hire) Shift: 8:00 AM - 5:00 PM (Training) | 7:00 AM - 8:00 PM (Post Training) Pay: $19.50/hrs. on ...

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Call Center Customer Service Rep information

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How much do call center customer service rep jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call center customer service rep in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a call center customer service rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are the key skills and qualifications needed to thrive as a call center customer service rep?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by call center customer service reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

More about Call Center Customer Service Rep jobs

What cities are hiring for Call Center Customer Service Rep jobs?

Cities with the most Call Center Customer Service Rep job openings:

What states have the most Call Center Customer Service Rep jobs?

States with the most job openings for Call Center Customer Service Rep jobs include:

What job categories do people searching Call Center Customer Service Rep jobs look for?

The top searched job categories for Call Center Customer Service Rep jobs are:

Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Benefit Enrollment Call Center Customer Service Representative

A-Line Staffing Solutions

Buffalo, NY • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

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Job description

NOW HIRING!! A-Line is seeking Customer Service Representatives to support members with benefit enrollment and healthcare and pension plan inquiries. This role offers the opportunity to make a meaningful impact by assisting members through the enrollment process, updating benefit information, and providing exceptional customer support.

INBOUND BENEFIT ENROLLMENT CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Location: Buffalo, NY (Remote or Onsite)
Pay Rate: $18.00/hour

Schedule:
Monday – Friday
8-hour shift scheduled between 8:00 AM and 11:00 PM
Candidates must be available to work any shift within this time frame.

Remote Eligibility:
Must reside within 2 hours of the Buffalo facility.

Position Overview

Representatives will initially support one client account and will have opportunities to become cross-trained on additional accounts. Daily responsibilities include assisting members through inbound phone calls, web chat, and email communications.

This position is available as either remote or onsite for qualified local candidates.

Key Responsibilities

  • Assist members with benefit enrollment and plan updates.
  • Respond to inbound customer inquiries regarding healthcare and pension benefits.
  • Provide support via phone, email, and web chat.
  • Research and resolve customer questions while maintaining a high level of accuracy.
  • Navigate multiple computer applications and systems simultaneously.
  • Document customer interactions according to company procedures.
  • Maintain confidentiality and compliance with all applicable policies and regulations.
  • Deliver professional, empathetic, and solutions-oriented customer service.

Qualifications

  • High School Diploma or GED required.
  • Previous customer service or call center experience preferred.
  • Benefits enrollment, healthcare, insurance, pension, or human resources experience is a plus.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and analytical abilities.
  • Ability to multitask and navigate multiple systems efficiently.
  • Proficiency with Microsoft Office applications.
  • Typing speed of at least 30 WPM preferred.
  • Ability to work independently in a structured environment.

Work Environment

  • Remote or onsite opportunity.
  • Professional and supportive service center environment.
  • Comprehensive training provided.
  • Opportunities for cross-training and career growth.

Hours

  • Peak Season: Up to 40 hours per week with potential overtime opportunities.
  • Non-Peak Season: Typically 32–40 hours per week based on business needs.

Why Join Us?

  • Competitive pay
  • Remote work opportunity for local candidates
  • Paid training
  • Professional and collaborative team environment
  • Career development and cross-training opportunities
  • Meaningful work helping members navigate important healthcare and pension benefits

If you are passionate about helping others, enjoy customer service, and are looking for a long-term opportunity with growth potential, we encourage you to APPLY NOW!

APPLY NOW!! Dan Lupo / A-Line Staffing

A-Line Staffing Solutions logo

About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

Social media

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