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Call Center Customer Service Rep Jobs (NOW HIRING)

SMS Group of Companies

CSR I

Detroit, MI

$15.75 - $21.50/hr

Job Summary Under the direction of the Call Center Supervisor, the CSR I will provide quality and professional customer service for our utility partner's customers. The CSR I will maintain a positive ...

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Call Center Customer Service Rep information

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How much do call center customer service rep jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call center customer service rep in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a call center customer service rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are the key skills and qualifications needed to thrive as a call center customer service rep?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by call center customer service reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

More about Call Center Customer Service Rep jobs

What cities are hiring for Call Center Customer Service Rep jobs?

Cities with the most Call Center Customer Service Rep job openings:

What states have the most Call Center Customer Service Rep jobs?

States with the most job openings for Call Center Customer Service Rep jobs include:

What job categories do people searching Call Center Customer Service Rep jobs look for?

The top searched job categories for Call Center Customer Service Rep jobs are:

Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Call Center Customer Service Representative

The Hollister Group

Boston, MA • On-site

$18 - $20/hr

Contractor

Re-posted 7 days ago

Job description

We are The Hollister Group, the Boston area's leading woman-owned staffing firm guiding candidates through the job search process and connecting top-tier talent with opportunities that meet the needs of our candidates and our clients. Our Recruiters will help you refine your goals, improve your resume and interview skills, and stay on the lookout for a position that matches your experience and ambition!
Our Administrative & HR Staffing team is currently looking to speak with candidates who would be interested in hybrid opportunities in Cambridge, MA with similar specifications to those below:
Compensation:
$18.00/hr-$20.00/hr *
*listed not guaranteed - potential offers vary based on experience level, qualifications, and internal equity and may be outside of this range.
Responsibilities:
  • Support all product, services, and education programs to include 800# lines
  • Manage switchboard and answer or direct incoming phone calls
  • Provide exceptional customer service internally and externally
  • Use various systems, software, and support tools
  • Retrieve member profiles and subscription information
  • Provide information to members via phone and email once proper identification is verified
  • Assist with granting site access and updating usernames and passwords for clients

Qualifications:
  • 1+ years of customer service experience required
  • Experience in an office environment and/or in healthcare preferred
  • Ability to maintain composure and professionalism under stressful circumstances
  • Excellent verbal and written communication skills
  • Keen attention to detail when verifying and handling sensitive personal information
  • Ability to quickly learn new systems and software

Interested in learning more! Apply with your resume and we'll get in touch!
If these details don't quite align with you, don't worry! We have a variety of other openings for Administrative roles, and in Human Resources, Accounting, and Finance. Apply here or send your resume via email at apply@hollistergroup.com to connect with a recruiter and see how we can help you in your search!
Our Commitment to Inclusion & Belonging
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
#HGL

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