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Phone Customer Service Rep Jobs (NOW HIRING)

R & T Yoder Electric

CSR/Dispatch

Columbus, OH · On-site

$65K/yr

Onboarding new customers and jobs via good phone customer service Assist Project Managers in the ... At least 6 years of experience as an CSR/Administrative Assistant * A plus 4 years of experience in ...

R&T Yoder Electric Inc

CSR/Dispatch

Columbus, OH · On-site

$50K - $65K/yr

Onboarding new customers and jobs via good phone customer serviceAssist Project Managers in the ... QUALIFICATIONSAt least 6 years of experience as an CSR/Administrative AssistantA plus 4 years of ...

Adecco

CSR

Eagle, ID

$20 - $22/hr

As a CSR, you will handle inbound calls, assist customers with product info, and resolve issues ... Requirements: * 1+ year of office-based phone customer service experience or client sales & service

Sapp Bros.

Customer Service Representative

Omaha, NE · On-site

$15.25 - $20.75/hr

Join Our Team as a Full-Time Petroleum Customer Service Representative! At Sapp Bros. , we're all ... Support walk-in and phone customers, along with internal sales teams, by managing orders and ...

Sapp Bros., Inc.

Customer Service Representative

Omaha, NE · On-site

$15.50 - $21/hr

Join Our Team as a Full-Time Petroleum Customer Service Representative! At Sapp Bros. , we're all ... Support walk-in and phone customers, along with internal sales teams, by managing orders and ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield ... Take customer orders (in-person or over the phone) working with our technology and Point of Sales ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as ...

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Phone Customer Service Rep information

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How much do phone customer service rep jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for phone customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How can I become a phone customer service representative?

To become a phone customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with phone systems, and basic computer skills are often required; some employers may also provide on-the-job training.

What are some common challenges faced by phone customer service reps, and how are they typically addressed?

Phone Customer Service Reps often encounter challenges such as handling high call volumes, managing difficult or upset callers, and quickly resolving a wide variety of issues. Successful reps rely on strong communication and problem-solving skills, as well as support from team leads and ongoing training. Many organizations provide resources such as knowledge bases, escalation procedures, and regular coaching to help reps stay effective and reduce stress. Collaboration with teammates and supervisors is also key to sharing solutions and maintaining a positive work environment.

What is the difference between Phone Customer Service Rep vs Call Center Agent?

AspectPhone Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentOffice or remote; handling customer inquiries via phoneCall centers; handling high volume calls, often in shifts
Industry UsageCustomer service across various industries like retail, telecom, bankingCustomer support, telemarketing, technical support in call centers
Search & Comparison IntentOften compared for customer service rolesOften compared for call center roles

Both roles involve assisting customers via phone, requiring similar skills and training. The main difference lies in the work environment and typical job functions, with Phone Customer Service Reps focusing on direct customer support and Call Center Agents often working in high-volume call centers handling various customer interactions.

What is a phone customer service rep?

Phone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, and providing information about products or services. They act as the first point of contact for customers seeking help and are trained to handle inquiries, complaints, and technical support efficiently. Their goal is to ensure customer satisfaction by offering prompt and effective solutions, maintaining a positive attitude, and following company guidelines. These representatives often document interactions and escalate complex issues to higher-level support when needed.

What are the key skills and qualifications needed to thrive as a phone customer service rep?

To thrive as a Phone Customer Service Rep, you need strong verbal communication, active listening abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, problem-solving skills, and a positive attitude are standout soft skills for handling diverse customer concerns. These skills ensure efficient resolution of issues, high customer satisfaction, and effective team collaboration in a fast-paced environment.
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Phone Customer Service Rep jobs near you

Customer Support Representative II

Trice Healthcare

Richmond, VA • On-site

$15.75 - $21.50/hr

Other

Re-posted 23 days ago

Job description

Customer Service Representative

Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads. Additional duties may include distributing mail, filing, faxing, copying, and processing forms, typing, preparing reports and auditing documents. Hours: 8:00am to 5:00pm Education: Phone customer service then will migrate to an email customer service rep.

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