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Phone Customer Service Rep Jobs (NOW HIRING)

Poolcorp

Customer Service Representative

Bend, OR

$22 - $25/hr

The Job The Customer Service Representative (CSR) empowers our customers to build, manage and grow ... Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.

Pestban

Customer Service Representative

Suwanee, GA

$18/hr

Customer Service Representative Job Responsibilities: * Manage a large volume of customer ... Answer approximately 75 - 100 in-bound phone calls per day. * Use software system to research ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

You spend your workday in the office on the phone or computer, providing top-notch customer service ... As an efficient Customer Service Representative, you organize the days and weeks ahead to avoid ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA

$18 - $25/hr

You spend your workday in the office on the phone or computer, providing top-notch customer service ... As an efficient Customer Service Representative, you organize the days and weeks ahead to avoid ...

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How much do phone customer service rep jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for phone customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Phone Customer Service Reps, and how are they typically addressed?

Phone Customer Service Reps often encounter challenges such as handling high call volumes, managing difficult or upset callers, and quickly resolving a wide variety of issues. Successful reps rely on strong communication and problem-solving skills, as well as support from team leads and ongoing training. Many organizations provide resources such as knowledge bases, escalation procedures, and regular coaching to help reps stay effective and reduce stress. Collaboration with teammates and supervisors is also key to sharing solutions and maintaining a positive work environment.

What is the difference between Phone Customer Service Rep vs Call Center Agent?

AspectPhone Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentOffice or remote; handling customer inquiries via phoneCall centers; handling high volume calls, often in shifts
Industry UsageCustomer service across various industries like retail, telecom, bankingCustomer support, telemarketing, technical support in call centers
Search & Comparison IntentOften compared for customer service rolesOften compared for call center roles

Both roles involve assisting customers via phone, requiring similar skills and training. The main difference lies in the work environment and typical job functions, with Phone Customer Service Reps focusing on direct customer support and Call Center Agents often working in high-volume call centers handling various customer interactions.

What are phone customer service representatives?

Phone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, and providing information about products or services. They act as the first point of contact for customers seeking help and are trained to handle inquiries, complaints, and technical support efficiently. Their goal is to ensure customer satisfaction by offering prompt and effective solutions, maintaining a positive attitude, and following company guidelines. These representatives often document interactions and escalate complex issues to higher-level support when needed.

What jobs make $3,000 a month without a degree?

For a Phone Customer Service Representative, earning $3,000 a month is possible with experience, strong communication skills, and working in high-demand industries or companies that offer competitive pay. Many customer service roles pay between $15 and $20 per hour, which can reach $3,000 monthly with full-time hours. Additional certifications or specialized knowledge can also increase earning potential without a degree.

What are the key skills and qualifications needed to thrive as a Phone Customer Service Rep, and why are they important?

To thrive as a Phone Customer Service Rep, you need strong verbal communication, active listening abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, problem-solving skills, and a positive attitude are standout soft skills for handling diverse customer concerns. These skills ensure efficient resolution of issues, high customer satisfaction, and effective team collaboration in a fast-paced environment.
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Phone Customer Service Rep jobs near you

Phone Enrollment Sales Rep (CSR)

British Swim School of Bay Area

Millbrae, CA • Remote

$20/hr

Part-time

Retirement, PTO

Posted 11 days ago

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off

Status: Part-time, Non-Exempt, potential to become full-time
Location: Remote

Service Representatives at British Swim School Bay Area focus on customer experience, engagement, customer enrollment, and managing all customer inquiries and concerns. The CSR focus is to deliver exceptional solution-oriented customer service, process enrollment requests as needed and answer questions while making experiences personable and memorable verbally and electronically.
Knowledge, Skills and Ability

  • Enthusiastic, assertive personality with customer service skills
  • Strong listener with a sense of urgency to resolve issues or provide solutions
  • Effectively communicate with customers and employees, bi-lingual is a plus
  • Disciplined to follow schedules, policies, and procedures of British Swim School
  • Able to multi-task using phone systems and appropriate computer programs.
Qualifications

  • Minimum of two years of customer service and sales experience
  • High School or some college education or equivalent experience.
  • Must have quiet space without distractions for work
Job Type: Part-time
Salary: $20.00 per hour
Expected hours: No less than 20 per week
Experience level:
  • 2 years
Shift:
  • Day shift
  • Evening shift
  • Rotating shift
Schedule day range:
  • Must have weekend availability
Work setting:
  • Remote
Work Location: Remote

This is a remote position.