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Phone Customer Service Rep Jobs (NOW HIRING)

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Customer Service Phone Rep

Marietta, GA · On-site

$15 - $20.50/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed) ATTN :If hired, position will start immediately Monday, December 15, 2025 Training will be held via ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / ... You spend your workday in the office on the phone or computer, providing top-notch customer service ...

Pestban

Customer Service Representative

Woodstock, GA · On-site

$16 - $18/hr

Customer Service Representative Job Responsibilities: * Manage a large volume of customer ... Answer approximately 75 - 100 in-bound phone calls per day. * Use software system to research ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

You spend your workday in the office on the phone or computer, providing top-notch customer service ... As an efficient Customer Service Representative, you organize the days and weeks ahead to avoid ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

You spend your workday in the office on the phone or computer, providing top-notch customer service ... As an efficient Customer Service Representative, you organize the days and weeks ahead to avoid ...

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Phone Customer Service Rep information

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How much do phone customer service rep jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for phone customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How can I become a phone customer service representative?

To become a phone customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with phone systems, and basic computer skills are often required; some employers may also provide on-the-job training.

What are some common challenges faced by phone customer service reps, and how are they typically addressed?

Phone Customer Service Reps often encounter challenges such as handling high call volumes, managing difficult or upset callers, and quickly resolving a wide variety of issues. Successful reps rely on strong communication and problem-solving skills, as well as support from team leads and ongoing training. Many organizations provide resources such as knowledge bases, escalation procedures, and regular coaching to help reps stay effective and reduce stress. Collaboration with teammates and supervisors is also key to sharing solutions and maintaining a positive work environment.

What is the difference between Phone Customer Service Rep vs Call Center Agent?

AspectPhone Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentOffice or remote; handling customer inquiries via phoneCall centers; handling high volume calls, often in shifts
Industry UsageCustomer service across various industries like retail, telecom, bankingCustomer support, telemarketing, technical support in call centers
Search & Comparison IntentOften compared for customer service rolesOften compared for call center roles

Both roles involve assisting customers via phone, requiring similar skills and training. The main difference lies in the work environment and typical job functions, with Phone Customer Service Reps focusing on direct customer support and Call Center Agents often working in high-volume call centers handling various customer interactions.

What is a phone customer service rep?

Phone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, and providing information about products or services. They act as the first point of contact for customers seeking help and are trained to handle inquiries, complaints, and technical support efficiently. Their goal is to ensure customer satisfaction by offering prompt and effective solutions, maintaining a positive attitude, and following company guidelines. These representatives often document interactions and escalate complex issues to higher-level support when needed.

What are the key skills and qualifications needed to thrive as a phone customer service rep?

To thrive as a Phone Customer Service Rep, you need strong verbal communication, active listening abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, problem-solving skills, and a positive attitude are standout soft skills for handling diverse customer concerns. These skills ensure efficient resolution of issues, high customer satisfaction, and effective team collaboration in a fast-paced environment.
More about Phone Customer Service Rep jobs
What cities are hiring for Phone Customer Service Rep jobs? Cities with the most Phone Customer Service Rep job openings:
What job categories do people searching Phone Customer Service Rep jobs look for? The top searched job categories for Phone Customer Service Rep jobs are:
Phone Customer Service Rep jobs near you

Customer Service Representative | Technical Support

Customer Operations

Middletown, NY • On-site

$20/hr

Other

Posted 14 days ago

Job description

Customer Service Representative

Start Date :9/18/2026

Pay: $20/hr

This position is in-office.

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

Responsibilities

As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Continuously learning and turning that knowledge into customer service wins
  • Uncovering customers needs, creating solutions, and resolving problems
  • Making a positive impression on customers through a best-in-class experience
  • Representing a Fortune 100 company with professionalism and courtesy
  • Working in an open, friendly environment with a supportive, energetic team

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education : High school diploma or equivalent
  • Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
  • Language : Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
  • Technical Skills : MS Office, computer skills, typing
  • Skills : Communication, organization, time management, customer service
  • Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

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