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Phone Customer Service Rep Jobs (NOW HIRING)

Pestban

Customer Service Representative

Woodstock, GA · On-site

$16 - $18/hr

Customer Service Representative Job Responsibilities: * Manage a large volume of customer ... Answer approximately 75 - 100 in-bound phone calls per day. * Use software system to research ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

You spend your workday in the office on the phone or computer, providing top-notch customer service ... As an efficient Customer Service Representative, you organize the days and weeks ahead to avoid ...

Domino's

Domino's Customer Service Rep - CSR

Perryville, MO · On-site

$15.50 - $21.25/hr

Come join the Domino's team as a Customer Service Representative, CSR! CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Domino's Customer Service Rep - CSR

Jackson, MO · On-site

$14 - $19/hr

Come join the Domino's team as a Customer Service Representative, CSR. CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Noll Staffing and Assessment

Be Seen First

Customer Service Representative CSR (TEMP)

Omaha, NE · On-site

$18/hr

Answer client phone calls and emails * Route calls to the appropriate department * Assist with ... Customer Service Representative, CSR, Client Services, Customer Support, Receptionist ...

Domino's

Domino's Customer Service Rep - CSR

Perryville, MO · On-site

$15.50 - $21.25/hr

Come join the Domino's team as a Customer Service Representative, CSR! CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Bender Plumbing Supplies

CSR - CSR

Norwalk, CT · On-site

$21 - $23/hr

BENDER is seeking a dynamic Customer Service Representative (CSR) for our high traffic, fast paced ... the phone, to discern their needs and direct them to the appropriate sales staff · Working ...

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Phone Customer Service Rep information

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How much do phone customer service rep jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for phone customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a phone customer service rep?

Phone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, and providing information about products or services. They act as the first point of contact for customers seeking help and are trained to handle inquiries, complaints, and technical support efficiently. Their goal is to ensure customer satisfaction by offering prompt and effective solutions, maintaining a positive attitude, and following company guidelines. These representatives often document interactions and escalate complex issues to higher-level support when needed.

What are the key skills and qualifications needed to thrive as a phone customer service rep?

To thrive as a Phone Customer Service Rep, you need strong verbal communication, active listening abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, problem-solving skills, and a positive attitude are standout soft skills for handling diverse customer concerns. These skills ensure efficient resolution of issues, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by phone customer service reps, and how are they typically addressed?

Phone Customer Service Reps often encounter challenges such as handling high call volumes, managing difficult or upset callers, and quickly resolving a wide variety of issues. Successful reps rely on strong communication and problem-solving skills, as well as support from team leads and ongoing training. Many organizations provide resources such as knowledge bases, escalation procedures, and regular coaching to help reps stay effective and reduce stress. Collaboration with teammates and supervisors is also key to sharing solutions and maintaining a positive work environment.

What is the difference between Phone Customer Service Rep vs Call Center Agent?

AspectPhone Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentOffice or remote; handling customer inquiries via phoneCall centers; handling high volume calls, often in shifts
Industry UsageCustomer service across various industries like retail, telecom, bankingCustomer support, telemarketing, technical support in call centers
Search & Comparison IntentOften compared for customer service rolesOften compared for call center roles

Both roles involve assisting customers via phone, requiring similar skills and training. The main difference lies in the work environment and typical job functions, with Phone Customer Service Reps focusing on direct customer support and Call Center Agents often working in high-volume call centers handling various customer interactions.

How do I become a remote phone customer service representative?

To become a remote phone customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and a quiet, reliable internet connection. Many employers require familiarity with customer service software and may conduct remote interviews or assessments. Gaining experience in customer service or call center roles can improve your chances of securing a remote position.
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Phone Customer Service Rep jobs near you

Customer Service Representative

Pestban

Woodstock, GA • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Job Description:
Looking for a place to GROW?
At Peachtree Pest Control, we pride ourselves in offering the most effective and efficient pest control management solutions to residents and business owners of the Atlanta, Augusta, Fayetteville, Woodstock, Suwanee, Marietta, Hiram, South Carolina, and North Carolina areas at affordable prices. With over 47 years of experience in the industry, our team confidently delivers custom-tailored solutions that far exceed the industry norm. Regardless of the job size, or if you're getting residential or commercial help, we proudly put our name behind every job we do.
We are passionate about service. We are experts in our industry. We build lifelong careers. We seek out service-minded individuals who want to be the best of the best and desire a career, not just a job. We pledge to assist your development by offering continued opportunities in a safety-first environment. We are dedicated to growth, and if you are too, let's take this journey together!#oneteamonegoal
What You'll Get... We want to help our employees build a great career and a great future. At Anticimex Inc, you'll have access to these great benefits!
Health and Well-being:
  • Blue Cross Blue Shield medical plan options
  • Delta dental and vision insurance options
  • Medical, Dental and Vision insurance effective 1st of the month following 30 days of employment
  • Prescription drug program
  • Flexible Spending Accounts (FSA) for medical and childcare expenses
  • Health Savings Plans (HSA) available with qualified plans
  • New York Life supplemental insurance options available (effective 1st of the month following 60 days of employment)
  • New York life employee assistance programs

Financial Security:
  • Competitive hourly compensation
  • 401(k) Savings Plans
  • Life insurance and short-term disability 100% company paid (with options to buy up)
  • Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:
  • Full time, year-round employment
  • Paid training
  • Paid time off
  • A peer-to-peer employee recognition program
  • Opportunities for advancement

Monday - Friday 8 am - 5 pm
Compensation
$16-$18/hr
Position Overview: Our Service Representatives are responsible for providing exceptional service to our customers over the phone.
Customer Service Representative Job Responsibilities:
  • Manage a large volume of customer communications through incoming calls, emails and online.
  • Answer approximately 75 - 100 in-bound phone calls per day.
  • Use software system to research, route and process calls successfully.
  • Respond to customer inquiries, answer questions, organize and schedule service appointments.
  • Resolve service problems by clarifying the customer's complaint; determine the cause of the problem, select, and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.
  • Ensure all calls results are recorded, noted and the actions that were taken.
  • Ability to sell start up services and explain service programs to current and potential customers.
  • Renew current customers accounts.
  • Maintain customer accounts by checking and recording account information in software.
  • Set up, adjust, and terminate services in software.
  • Organize and schedule new construction installations and closings.
  • Receive customer payments.
  • Upload and catalog documents, contracts, and service orders into customer accounts.
  • Communicate with field services personnel, managers, and other department team members daily.
  • Maintain open communication for a positive and effective work culture.

General Qualifications
  • Excellent phone interaction skills and active listening.
  • Exceptional organizational skills, superb accuracy, and attention to detail.
  • Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.
  • Ability to collaborate with other departments to ensure customer satisfaction.
  • Excellent keyboard and data entry skills.
  • Strong problem-solving skills.
  • Ability to learn customer service software.
  • Positive out-going team player!

Experience and Requirements
  • Must be at least 18 years old.
  • Must have High School diploma or equivalent.
  • Must be able to type a minimum of 35 wpm.
  • Proficient with Microsoft office Word, Outlook, and Excel.

Who We Are... Anticimex is a global pest control organization with a mission of being the global leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity.
Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:
  • Application submission
  • Short phone interview
  • Interview in person
  • Offer call
  • Criminal background check & drug screening
  • Official start date confirmed
  • Welcome!

EOE/M/F/Vet/Disabled
Anticimex Inc is a Drug-Free Workplace
Job Type: Full-time
Salary: $16.00- $18.00 per hour
Benefits:
  • 401(k)
  • 401(k) 100% matching up to 4%
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

License/Certification:
  • Driver's License (Required)

Work Location: Onsite
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

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