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Phone Customer Service Rep Jobs in Boston, MA (NOW HIRING)

Connexion Systems & Engineering, Inc.

Be Seen First

Customer Service Representative

Marlborough, MA · On-site

$18/hr

Customer Service Representative $18/hr | 9 Openings | Monday-Friday | Hybrid After Training | No ... If you have experience in a call center, customer service, customer support, customer care, phone ...

TransCore

Customer Service Representative

Natick, MA · On-site

$16.50 - $20/hr

Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills. * Minimum of one year of customer service and data entry experience. * Adapt ...

TransCore

Customer Service Representative

Saugus, MA · On-site

$16.50 - $20/hr

Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills. * Minimum of one year of customer service and data entry experience. * Adapt ...

TransCore

Customer Service Representative

East Boston, MA · On-site

$16.50 - $20/hr

Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills. * Minimum of one year of customer service and data entry experience. * Adapt ...

Peakzi

CSR

Marlborough, MA · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Marlborough, MA | Full-Time | In-Office Love Helping People ... phone communication skills • Organized, detail-oriented, and able to multitask in a busy ...

SchureMed

Customer Service Representative

Abington, MA · On-site

$17 - $23/hr

Customer Service Representative SchureMed (Schuerch Corporation) is a Boston-area medical device ... Process customer orders accurately and on time via email, phone, and fax. * Serve as the primary ...

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All JobsPhone Customer Service Rep JobsPhone Customer Service Rep Jobs in Boston, MA

Phone Customer Service Rep information

See Boston, MA salary details

$10

$20

$29

How much do phone customer service rep jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for phone customer service rep in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What is a phone customer service rep?

Phone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, and providing information about products or services. They act as the first point of contact for customers seeking help and are trained to handle inquiries, complaints, and technical support efficiently. Their goal is to ensure customer satisfaction by offering prompt and effective solutions, maintaining a positive attitude, and following company guidelines. These representatives often document interactions and escalate complex issues to higher-level support when needed.

What are the key skills and qualifications needed to thrive as a phone customer service rep?

To thrive as a Phone Customer Service Rep, you need strong verbal communication, active listening abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, problem-solving skills, and a positive attitude are standout soft skills for handling diverse customer concerns. These skills ensure efficient resolution of issues, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by phone customer service reps, and how are they typically addressed?

Phone Customer Service Reps often encounter challenges such as handling high call volumes, managing difficult or upset callers, and quickly resolving a wide variety of issues. Successful reps rely on strong communication and problem-solving skills, as well as support from team leads and ongoing training. Many organizations provide resources such as knowledge bases, escalation procedures, and regular coaching to help reps stay effective and reduce stress. Collaboration with teammates and supervisors is also key to sharing solutions and maintaining a positive work environment.

What is the difference between Phone Customer Service Rep vs Call Center Agent?

AspectPhone Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentOffice or remote; handling customer inquiries via phoneCall centers; handling high volume calls, often in shifts
Industry UsageCustomer service across various industries like retail, telecom, bankingCustomer support, telemarketing, technical support in call centers
Search & Comparison IntentOften compared for customer service rolesOften compared for call center roles

Both roles involve assisting customers via phone, requiring similar skills and training. The main difference lies in the work environment and typical job functions, with Phone Customer Service Reps focusing on direct customer support and Call Center Agents often working in high-volume call centers handling various customer interactions.

How do I become a remote phone customer service representative?

To become a remote phone customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and a quiet, reliable internet connection. Many employers require familiarity with customer service software and may conduct remote interviews or assessments. Gaining experience in customer service or call center roles can improve your chances of securing a remote position.

What are popular job titles related to Phone Customer Service Rep jobs in Boston, MA?

For Phone Customer Service Rep jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Phone Customer Service Rep jobs in Boston, MA look for?

The top searched job categories for Phone Customer Service Rep jobs in Boston, MA are:

Phone Customer Service Rep jobs near you
Infographic showing various Phone Customer Service Rep job openings in Boston, MA as of August 2026, with employment types broken down into 79% Full Time, 14% Part Time, and 7% Temporary. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $42,476 per year, or $20.4 per hour.

Customer Service Representative

INA Solution Inc

Middleton, MA • On-site

$20 - $25/hr

Full-time

Re-posted 2 days ago

Job description

Title: Customer Service Representative
Location: Middleton, MA 01949
Duration: Temp to Permanent
40 Hours per week Full time
 
Requirements:
Exceptional Communication and Interpersonal Skills
Top-Notch Phone Etiquette
Strong Problem Solving and Critical Thinking Skills
Ability to Quickly Learn & Multi-Task
Ability to Tactfully Handle Difficult Customer issues
Reliable, Punctual, Team Player
2+ Years B2B / eCommerce Customer Service Preferred
NetSuite ERP/CRM Experience is a Plus
Call Center Experience is a Plus Interested
 
Responsibilities:
Active Lead for Inbound Phone Calls, Emails & Online Chats
Greet and Assist Walk-In Customers
New Account Setup, Account Management & Accurate Order Entry
Initiate Returns / Exchanges as Requested by Customers
Quickly and Efficiently Resolve Customer Issues
Work with Customers to Track, Reroute and/or Quickly Resolve Delivery Exceptions
Assist with Team Projects & General Administrative Duties as Needed
 
General Summary:
The client is a multi-channel (B2B) distributor of supplies for Point-of-Sale systems and specialty printers.
We are looking for a sharp, energetic, fun and engaging person to join our team as a Customer Service Representative.
The successful candidate for this role will develop a strong command of the company’s customer service policies, and be well-versed in product knowledge – both of which are critical for offering quick and accurate expertise that customers expect from us.
 
Who You Are:
You are a “ what’s next?” type of person, and take initiative to accomplish more .
You place high value on the success of the TEAM.
You LOVE answering the phone – customer happiness motivates you.
You gracefully handle multiple inbound inquiries without compromising attention to detail.
You are known for your exceptional communication and follow-through skills.
 
Who We Are:
We are passionate about wowing our customers every day.
We are a Service-First company that happens to sell point of sale and printer supplies. We enjoy sharing our product expertise and helping customers find right-fit solutions. We strive to be Fun and Enjoyable to do business with. We are detail oriented. Culture matters greatly to us. Our Core Values are simple – and are the building blocks for everything we do:
 
Keep Getting Better
Build Strong Relationships
Deliver Outstanding Service
Bring Positive Energy