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Chat Representative Jobs in Boston, MA (NOW HIRING)

EPITEC

Customer Service Rep

Framingham, MA · On-site

$22/hr

Job #105589 Customer Service Rep. Location: 100% Remote Pay Rate Range: $22 hourly W2 Contract 2 Roles Available: * 1 for Chat/Email * 1 for Phone Support Schedule Monday-Friday 9AM-5PM, Eastern ...

Alphabe Insight Inc

Call Center Representative

Boston, MA · On-site

$17.50 - $21.75/hr

We are seeking a dedicated and customer-oriented Call Center Representative to join our dynamic ... chat. The ideal candidate will have excellent communication skills, a patient and empathetic ...

Axis

Technical Support Representative

Chelmsford, MA · Hybrid

$56K/yr

Job Title Technical Support Representative Looking for a new start? Think bigger. Think Axis! At ... Answer inbound customer inquiries via telephone, chat, and online helpdesk * Collect and confirm ...

Sharecare

Lead Customer Service Rep

Boston, MA · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

Beacon Bank

Call Center Representative

Medford, MA · On-site

$16.75 - $20.75/hr

Customer Service Representative Provides superior customer service and demonstrates desire to help ... chat, and various other customer service requests. 10% * Provides back up Sr. Customer Support ...

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All JobsChat Representative JobsChat Representative Jobs in Boston, MA

Chat Representative information

See Boston, MA salary details

$12

$23

$37

How much do chat representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chat representative in Boston, MA is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $25.05 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What are the most commonly searched types of Chat Representative jobs in Boston, MA? The most popular types of Chat Representative jobs in Boston, MA are:
What are popular job titles related to Chat Representative jobs in Boston, MA? For Chat Representative jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Chat Representative jobs in Boston, MA look for? The top searched job categories for Chat Representative jobs in Boston, MA are:
What cities near Boston, MA are hiring for Chat Representative jobs? Cities near Boston, MA with the most Chat Representative job openings:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Boston, MA as of July 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $47,919 per year, or $23 per hour.

Customer Service Rep

EPITEC

Framingham, MA • On-site

$22/hr

Other

Posted 5 days ago

Job description

  • Location: Framingham, Massachusetts
  • Type: Contract
  • Job #105589
Customer Service Rep.
Location: 100% Remote
Pay Rate Range: $22 hourly
W2 Contract
2 Roles Available:
  • 1 for Chat/Email
  • 1 for Phone Support

Schedule
Monday-Friday 9AM-5PM, Eastern - Chat/Email
Monday-Friday 10am-6pm Eastern - Phone
Job Summary
Answer toll free customer service calls, and correspondences, including letters, internet e-mails, chat, and/or social media comments. Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels. Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions.
Duties And Responsibilities
  • Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals.
  • Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.
  • Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.
  • Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close.
  • Promote a positive Company image in support of Customer Service objectives and mission statement.
  • Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines.
  • Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through
  • Special projects/duties as assigned
Skills Required
  • Proven Conflict Management Skills
  • Strong Analytical and Problem-Solving Skills
  • Good Listening Skills
  • Organizational Skills
  • Prioritizing skills and effective time management
  • Flexibility
  • Ability to multi-task
  • Excellent Verbal and Written Communication Skills
  • PC knowledge including email knowledge; Word and Excel preferred
  • Typing Skills
  • Social Media Moderation Experience Preferred
  • Ability to Separate Emotion and respond objectively
  • Works well in a team environment
  • A min requirement for WIFI speed-high speed connection
  • Need quiet workspace, free of background noise, and good for video meetings/chats

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