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Chat Representative Jobs in Boston, MA (NOW HIRING)

Alphabe Insight Inc

Call Center Representative

Boston, MA · On-site

$17.50 - $21.75/hr

Company Description At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job

Sharecare

Lead Customer Service Rep

Boston, MA · On-site

: Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and

iPostal1

Customer Service Representative

Boston, MA

$17.50 - $23.75/hr

We're iPostal1 and we're in growth mode! This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry.

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All JobsChat Representative JobsChat Representative Jobs in Boston, MA

Chat Representative information

See Boston, MA salary details

$12

$23

$37

How much do chat representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for chat representative in Boston, MA is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $25.05 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What are the most commonly searched types of Chat Representative jobs in Boston, MA? The most popular types of Chat Representative jobs in Boston, MA are:
What are popular job titles related to Chat Representative jobs in Boston, MA? For Chat Representative jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Chat Representative jobs in Boston, MA look for? The top searched job categories for Chat Representative jobs in Boston, MA are:
What cities near Boston, MA are hiring for Chat Representative jobs? Cities near Boston, MA with the most Chat Representative job openings:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Boston, MA as of July 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $47,919 per year, or $23 per hour.

Costco Roadshow - Sales Rep

Premium Retail Services

Everett, MA • On-site

Full-time

Re-posted 19 days ago

Premium Retail Services rating

4.9

Company rating: 4.9 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

72nd of 72 rated business consultants

Job description

Costco Roadshow - Product Sales Representative 

Looking for a job that fits your lifestyle and lets you show off your people skills? We've got just the thing! Premium Retail is on the hunt for enthusiastic, results-driven and outgoing brand ambassadors to bring big energy to Costco roadshows. 

This isn't your typical job - it's a short-term, high-impact opportunity where you'll demo cool products, chat with shoppers, and help drive sales. Between road shows, you'll have some downtime, so it's perfect for anyone who loves flexibility and variety. 

What You'll Be Doing: 

  • Set the stage: Setup eye-catching displays inside the store that make shoppers stop and experience products. 

  • Be the star: Engage customers with a friendly smile and showcase the product like a pro. 

  • Show & tell: Demonstrate features and benefits in a way that gets people excited. 

  • Stay connected: Use our app to track sales, report activity, and keep things running smoothly. 

  • Keep it fresh: Manage inventory and make sure everything looks amazing for each event. 

  • Play by the rules: Follow store safety and hygiene guidelines-because we care about you and our customers. 

What You'll Need to Shine: 

  • Selling/demonstration experience 

  • High school diploma or equivalent experience. 

  • Valid driver's license and reliable transportation. 

  • A knack for communication and presentation-confidence is key! 

  • Customer service skills that make people feel welcome. 

  • Ability to stand, bend, and lift up to 50 lbs. This is an active role! 

  • Comfort with smartphones and mobile apps (you'll use them daily). 

  • A smartphone that supports our reporting apps. 

  • Open availability - most events are multiple consecutive days (7 to 10) 

Why You'll Love It: 

  • Fun, fast-paced environment for product demonstration & engagement 

  • Opportunity to represent amazing brands 

  • Meet new people every day through conversation & presentation 

  • $500 bonus for committed sales representatives (discuss with our recruiter) 

If you're ready to bring the energy and make an impact, apply now and let's make these road shows unforgettable! 

What's a Roadshow Job All About? 
Think pop-up events inside a retailer where you get to show off cool products and connect with shoppers. You'll help set up displays, chat with customers, demo products, and keep the energy high to drive sales. 

These events usually run for up to 10 days -perfect if you like short-term work with lots of interaction. If you're great at talking to people and love promoting brands, this is a fun way to make an impact and keep things flexible. 

What Premium Retail Services employees say

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