1

Chat Representative Jobs in Boston, MA (NOW HIRING)

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support ... Respond promptly to customer inquiries via email, messaging platforms, website chat, and social ...

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support ... Respond promptly to customer inquiries via email, messaging platforms, website chat, and social ...

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

Customer Service Representative

Boston, MA

$17.50 - $23.75/hr

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...

Your Day to Day As a Business Development Representative , you would be working on: * Prospecting ... Mainly through outbound call programs as well as via online chat, and email. * Execution: Meet or ...

POSITION SUMMARY As a Sales Development Representative at VibeIQ, you will be an outbound-focused ... We will never extend a job offer via text message or chat application, or without a formal ...

next page

Showing results 1-20

Chat Representative information

See Boston, MA salary details

$12

$23

$37

How much do chat representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for chat representative in Boston, MA is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $25.05 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

What are the most commonly searched types of Chat Representative jobs in Boston, MA?

The most popular types of Chat Representative jobs in Boston, MA are:

What are popular job titles related to Chat Representative jobs in Boston, MA?

For Chat Representative jobs in Boston, MA, the most frequently searched job titles are:

What cities near Boston, MA are hiring for Chat Representative jobs?

Cities near Boston, MA with the most Chat Representative job openings:

Infographic showing various Chat Representative job openings in Boston, MA as of August 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,922 per year, or $23 per hour.

Costco Roadshow - Sales Rep

Everett, MA • On-site


Premium Retail Services
Retail • 10K+ employees

4.9

Company rating: 4.9 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

72nd of 72 rated business consultants

People enjoy working here

Recommended by parents

Respectful managers


Full-time

Re-posted 9 days ago


Job description

Costco Roadshow 

Brand Ambassador 

Premium Retail Services Acosta Group 

Want a job where you talk to people all day, never sit at a desk, and know by lunchtime whether you're winning? 

A Costco roadshow is a pop-up product event inside the warehouse. You build the display, demo the product, and sell it. A show runs about ten days. Then you do it again somewhere new. Between shows you get downtime - great if you want variety instead of a nine-to-five. 

What a roadshow looks like 

  Thursday - setup. Product arrives on pallets. You build the display, stage inventory, and photograph the finished setup. This day is physical. 

  Friday through Sunday - the heavy days. Warehouse traffic peaks and the show's number gets made. This is why weekend availability isn't negotiable. 

  Weekdays - steadier. Fewer members, longer conversations. 

  Final Sunday - teardown. Break down the display, pack out product, and leave the space clean. Then there's a gap before your next show. 

What you'll be doing 

  Set the stage. Build an eye-catching display inside the warehouse that makes members stop and look. 

  Be the star. Greet members with real energy and show the product like a pro. 

  Show and tell. Demonstrate the features and benefits in a way that gets people genuinely excited. 

  Close the sale. Every show carries a sales goal. You'll know the number, and beating it is the whole game. 

  Stay connected. Log sales and activity in our app. Five minutes a day, and it's how we prove your show's value. 

  Keep it fresh. Restock, tidy, and keep the display looking sharp from open to close. 

Why you'll love it 

  You are the show. No script and no register. You decide how to open, how to read the person in front of you, and how to close. 

  Costco members are the best crowd in retail. They're in a good mood, they trust the building, and they came ready to buy something. 

  The feedback is instant. By noon you know whether today's pitch is working. Change it, and you'll know by two. 

  You represent brands people want. And you watch your own number climb every single day. 

Ready to bring the energy? Apply now - and let's make these roadshows unforgettable. 

The honest part 

We'd rather tell you now than on day one. 

This is a great job for the right person and a rough one for the wrong person. Here's everything else you should know before you apply. 

What we expect 

  You show up for every scheduled shift, on time. Missed and late shifts land on the people who did show up. 

  You work weekends. Saturday and Sunday carry the volume. 

  You stand for eight hours on a concrete floor. There are no chairs. 

  You lift and carry product at setup, teardown, and restock throughout the day. 

  You follow Costco's rules. Warehouse management has final say and we back them every time. 

  You log units sold, daily notes, and photos at setup and teardown. 

  You wear khaki or black slacks, a black or red polo, a belt, and closed-toe shoes. 

What you'll need 

  18 or older, with authorization to work in the United States. 

  High school diploma or equivalent experience. 

  Valid driver's license and reliable transportation to the warehouse. 

  A smartphone that supports our apps - you'll use it daily for scheduling and reporting. 

  Open availability across the run of a show. Most run 7 to 10 consecutive days. 

  Weekend availability. This is a requirement, not a preference. 

  Ability to stand, bend, and lift up to 50 lbs, with or without reasonable accommodation. This is an active role. 

  Comfort starting conversations with strangers, with the same energy at hour seven as at hour one. 

  Willingness to complete W-2 onboarding, including any required background check. 

Helpful, not required: Selling or product demonstration experience. Bilingual ability is a real advantage in many markets. 

This job is not for you if 

  You need Saturdays and Sundays off. 

  You want to sit down during your shift. 

  Approaching strangers drains you rather than energizes you. 

  You need the same schedule and location every week, year-round. 

None of that makes you a bad employee. It makes this a bad fit, and finding out now costs you nothing. 

Once you're hired 

  Your Regional Manager reaches out within one business day to introduce themselves and set your schedule. 

  You'll get a welcome email with your show details at least five days before your first day. 

Roadshows move. Ambassadors who deliver get the first call on the next show in their market. 

Bonus:  Some client programs include a performance bonus opportunity for ambassadors who beat their show's sales goal. Availability, targets, and amounts vary by program, and not all assignments include one. If your assignment is bonus-eligible, the terms are provided to you in writing before your first shift. 

Schedule:  8-hour shifts   shows run 10 days   weekends required   

Premium Retail Services is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodation is available on request. 



What Premium Retail Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom