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Customer Service Jobs in Boston, MA (NOW HIRING)

Vector Talent Solutions

Customer Service

Canton, MA

$20 - $22/hr

Customer Service Associate Vector Talent Solutions is a veteran-owned workforce solutions firm dedicated to helping organizations identify, attract, and hire top talent. We are currently seeking a ...

Regency Transportation

Customer Service

Franklin, MA · On-site

As part of the internal customer service team, your role is critical in delivering an outstanding customer experience. Primary Responsibilities: Ability to handle high call volumes in a professional ...

Vector Talent Solutions

Customer Service

Canton, MA · On-site

$20 - $22/hr

Customer Service Associate Position Overview We are seeking a Customer Service Associate to join a collaborative manufacturing organization in Canton, MA . In this role, you will serve as a key point ...

VPNE

Customer Service

Boston, MA · On-site

$18/hr

The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. In this role, you will be responsible for providing high-quality customer service and ...

VPNE

Customer Service

Boston, MA · On-site

$17.50 - $23.75/hr

The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. In this role, you will be responsible for providing high-quality customer service and ...

Jobs for Humanity

Customer service

Boston, MA · On-site

$17.50 - $23.75/hr

Customer Service Call Guy Company is an innovative call center service dedicated to providing exceptional customer service for U.S.-based small businesses. We offer a dynamic work environment with ...

VPNE Parking Solutions

Customer Service

Boston, MA · On-site

$15.75 - $21.75/hr

Customer Service Associate The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. In this role, you will be responsible for providing high-quality ...

Stuzzi

Customer Service

Plymouth, MA · On-site

$16/hr

Join the Sweet Team at Stuzzi - Customer Service Role Are you passionate about creating delightful experiences and have a love for all things chocolate, coffee, and gelato? Stuzzi, located in the ...

Aim Personnel

Be Seen First

Customer Service

Hingham, MA · On-site

$20 - $22/hr

Customer Service Representative Responsibilities: · Answer phones and direct calls · Assist customers with product questions, ordering, order tracking, complaints and problems · Enter orders into ...

Family Dollar

CUSTOMER SERVICE

Holbrook, MA · On-site

$14.75 - $20.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the ...

Dollar Tree

CUSTOMER SERVICE

Holbrook, MA · On-site

$14.75 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

CUSTOMER SERVICE

Holbrook, MA · On-site

$14.75 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

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All JobsCustomer Service JobsCustomer Service Jobs in Boston, MA

Customer Service information

See Boston, MA salary details

$10

$20

$29

How much do customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, patience to handle difficult situations calmly, empathy to understand customer needs, and active listening to accurately respond to inquiries. These skills help ensure positive customer experiences and are often complemented by familiarity with customer service tools and protocols.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is an example of a customer service job?

An example of a customer service job is a customer service representative, who interacts with customers to address inquiries, resolve issues, and provide information about products or services. These roles often require communication skills, patience, and familiarity with customer management tools like CRM software.

What are good paying customer service jobs?

Customer service jobs that tend to offer higher pay include roles such as customer service managers, technical support specialists, and account managers, often requiring relevant experience or specialized skills. These positions may also involve working in industries like technology, finance, or healthcare, where higher compensation is common. Advanced certifications or bilingual abilities can further increase earning potential.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Boston, MA?

The most popular types of Customer Service jobs in Boston, MA are:

What are popular job titles related to Customer Service jobs in Boston, MA?

For Customer Service jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Boston, MA look for?

The top searched job categories for Customer Service jobs in Boston, MA are:

What cities near Boston, MA are hiring for Customer Service jobs?

Cities near Boston, MA with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Boston, MA as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $42,473 per year, or $20.4 per hour.

Customer Service

Vector Talent Solutions

Canton, MA

$20 - $22/hr

Full-time

Posted 23 days ago

Job description

Job Title: Customer Service Associate

Vector Talent Solutions is a veteran-owned workforce solutions firm dedicated to helping organizations identify, attract, and hire top talent. We are currently seeking a Customer Service Assocaite for a client within the Manufacturing industry.

Position Overview:

We are seeking a Customer Service Associate to join a collaborative manufacturing organization in Canton, MA. In this role, you will serve as a key point of contact for customers by processing orders, resolving inquiries, coordinating with internal teams, and ensuring an exceptional customer experience. This is an excellent opportunity for a detail-oriented professional who enjoys working in a fast-paced environment and building strong customer relationships.

Responsibilities:

  • Process customer orders accurately and efficiently while ensuring timely order entry and follow-up.
  • Respond to customer inquiries via phone, email, and other communication channels regarding order status, pricing, product availability, and order expedites.
  • Process Return Material Authorizations (RMAs), credit requests, and maintain accurate customer account information.
  • Follow up on customer quotes and enter new customer information into the company system.
  • Collaborate with Sales, Applications Engineering, Purchasing, and Distribution teams to ensure on-time order fulfillment and customer satisfaction.
  • Maintain a high level of customer service by resolving issues promptly and professionally.
  • Support additional administrative projects and departmental initiatives as needed.

Qualifications:

  • High school diploma or GED required.
  • Previous customer service, order entry, or data entry experience required.
  • Strong written and verbal communication skills with a customer-focused approach.
  • Excellent organizational skills with the ability to manage multiple priorities and deadlines.
  • Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint, and the ability to learn new computer systems.
  • Strong attention to detail and ability to accurately process customer information.
  • Ability to work collaboratively in a team environment while delivering exceptional customer service.

Compensation: $20-$22 Hourly

If you believe your background aligns with this opportunity, we encourage you to apply. If you or someone in your network could be a great fit, feel free to message me directly or email me at kmoore@vtstalent.com.

We are an Equal Opportunity Employer, including disability and protected veteran status.