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Customer Service Jobs in Springfield, MA (NOW HIRING)

Manufacturing Company

Customer Service

Palmer, MA · On-site

$18.50 - $20/hr

Outbound Customer Service / Administrative Assistant We are seeking a dynamic and organized individual to join our team. This role combines customer interaction with essential administrative support ...

Western Pest Services

Customer Service Representative

Agawam, MA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative At Waltham Pest Services, our Customer Service Representatives are often the first connection customers make with our team--and that makes this role incredibly ...

Aiello Home Services

Customer Service Representative

Windsor, CT · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Aiello Home Services, a leader in Plumbing, HVAC, Drain Cleaning, and Electrical services for over 90 years, is growing! We're seeking a customer service professional to convert inbound calls into ...

Aiello Home Services

Customer Service Representative

Windsor, CT · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Aiello Home Services, a leader in Plumbing, HVAC, Drain Cleaning, and Electrical services for over 90 years, is growing! We're seeking a customer service professional to convert inbound calls into ...

Clean Climate HVAC

Customer Service Representative

Broad Brook, CT · On-site

$15 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary: The Customer Service Representative (CSR) serves as the first point of contact for our customers. This role is responsible for handling inbound calls, scheduling service ...

HomeTeam Pest Defense

Customer Service Representative

Agawam, MA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative At Waltham Pest Services, our Customer Service Representatives are often the first connection customers make with our team--and that makes this role incredibly ...

Walgreens

Customer Service Associate

Simsbury, CT · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Critter Control

Customer Service Representative

Agawam, MA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative At Waltham Pest Services, our Customer Service Representatives are often the first connection customers make with our team--and that makes this role incredibly ...

Elevare Branding

Customer Service Agent

Hartford, CT · On-site

$15.75 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and ...

Walgreens

Customer Service Associate

Enfield, CT · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Monson, MA · On-site

$15 - $20.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, MA · On-site

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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All JobsCustomer Service JobsCustomer Service Jobs in Springfield, MA

Customer Service information

See Springfield, MA salary details

$9

$18

$26

How much do customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service in Springfield, MA is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, patience to handle difficult situations calmly, empathy to understand customer needs, and active listening to accurately respond to inquiries. These skills help ensure positive customer experiences and are often complemented by familiarity with customer service tools and protocols.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is an example of a customer service job?

An example of a customer service job is a customer service representative, who interacts with customers to address inquiries, resolve issues, and provide information about products or services. These roles often require communication skills, patience, and familiarity with customer management tools like CRM software.

What are good paying customer service jobs?

Customer service jobs that tend to offer higher pay include roles such as customer service managers, technical support specialists, and account managers, often requiring relevant experience or specialized skills. These positions may also involve working in industries like technology, finance, or healthcare, where higher compensation is common. Advanced certifications or bilingual abilities can further increase earning potential.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Springfield, MA?

The most popular types of Customer Service jobs in Springfield, MA are:

What are popular job titles related to Customer Service jobs in Springfield, MA?

For Customer Service jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Springfield, MA look for?

The top searched job categories for Customer Service jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Service jobs?

Cities near Springfield, MA with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Springfield, MA as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,053 per year, or $18.3 per hour.

Customer Service

Manufacturing Company

Palmer, MA • On-site

$18.50 - $20/hr

Other

Re-posted 15 days ago

Job description

Outbound Customer Service / Administrative Assistant

We are seeking a dynamic and organized individual to join our team. This role combines customer interaction with essential administrative support, offering a great opportunity for growth within our company.

Responsibilities Include:
  • Make outbound calls to customers to provide information, gather feedback, or promote products/services.
  • Respond to customer inquiries via phone and email.
  • Maintain accurate customer records and update databases.
  • Process orders and handle customer requests efficiently.
  • Provide general administrative support, including data entry, filing, and document preparation.
  • Assist with scheduling and coordinating appointments.
  • Handle and resolve customer complaints or issues.
  • Maintain a professional and positive demeanor in all customer interactions.
Skills/Qualifications:
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in computer applications, including Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Detail-oriented and accurate in data entry and record keeping.
  • Positive attitude and strong work ethic.
  • Ability to learn new software and processes quickly.
Shift:
  • 1st Shift Hours
Pay:
  • $18.50 - $20.00 per hour (commensurate with experience)
Benefits:
  • Lots of growth potential.

If you are a motivated and customer-focused individual with strong administrative skills, we encourage you to apply. Please submit your resume and cover letter detailing your relevant experience.

Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable federal, state, and local laws.

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