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Customer Service Jobs in Springfield, MA (NOW HIRING)

Manufacturing Company

Customer Service

Palmer, MA

$18.50 - $20/hr

Customer Service Palmer, Massachusetts, United States About the Job We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This ...

Family Dollar

customer service

Hartford, CT

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

customer service

Hartford, CT · On-site

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Family Dollar

customer service

Hartford, CT

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

customer service

Hartford, CT

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Aiello Home Services

Customer Service Manager

Windsor, CT · On-site

$60K - $75K/yr

PAID TRAINING Core Values At Aiello, the customer is always our top priority. Five-star service starts with our Call Center and carries through to our technicians, who make sure every customer is ...

dbi

Part Time Customer Service

Manchester, CT · On-site

$16.25 - $22/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Vixxo

Customer Service Representative

Hartford, CT

$16.25 - $22/hr

The Customer Service Representative acts as a liaison between clients and Vixxo to ensure decisions regarding the account demonstrate we have a thorough understanding of their organization. We are ...

Walgreens

Customer Service Associate

Hartford, CT · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Enfield, CT

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Northampton, MA · On-site

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Lumek Visuals

Customer Service Representative

Hartford, CT · On-site

$3.73K - $4.33K/mo

Introduction We are seeking a customer-focused Customer Service Agent to provide professional support and help create positive customer experiences. This role is ideal for individuals who enjoy ...

Walgreens

Customer Service Associate

Northampton, MA

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Glastonbury, CT

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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All JobsCustomer Service JobsCustomer Service Jobs in Springfield, MA

Customer Service information

See Springfield, MA salary details

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How much do customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer service in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What Are Customer Service Jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

More about Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Springfield, MA? The most popular types of Customer Service jobs in Springfield, MA are:
What are popular job titles related to Customer Service jobs in Springfield, MA? For Customer Service jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Customer Service jobs in Springfield, MA look for? The top searched job categories for Customer Service jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Service jobs? Cities near Springfield, MA with the most Customer Service job openings:
Customer Service jobs near you
Infographic showing various Customer Service job openings in Springfield, MA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,961 per year, or $18.7 per hour.

Customer Service

Manufacturing Company

Palmer, MA

$18.50 - $20/hr

Other

Posted 27 days ago

Job description

Customer Service

Palmer, Massachusetts, United States

About the Job

We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This role combines customer interaction with essential administrative support, offering a great opportunity for growth within our company.

Responsibilities include:

  • Make outbound calls to customers to provide information, gather feedback, or promote products/services.
  • Respond to customer inquiries via phone and email.
  • Maintain accurate customer records and update databases.
  • Process orders and handle customer requests efficiently.
  • Provide general administrative support, including data entry, filing, and document preparation.
  • Assist with scheduling and coordinating appointments.
  • Handle and resolve customer complaints or issues.
  • Maintain a professional and positive demeanor in all customer interactions.

Skills/Qualifications:

  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in computer applications, including Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Detail-oriented and accurate in data entry and record keeping.
  • Positive attitude and strong work ethic.
  • Ability to learn new software and processes quickly.

Shift:

  • 1st Shift Hours

Pay:

  • $18.50 - $20.00 per hour (commensurate with experience)

Benefits:

  • Lots of growth potential.

If you are a motivated and customer-focused individual with strong administrative skills, we encourage you to apply. Please submit your resume and cover letter detailing your relevant experience.

Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable federal, state, and local laws.

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