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At Home Customer Service Jobs in Springfield, MA

Manufacturing Company

Customer Service

Palmer, MA · On-site

$18.50 - $20/hr

About the job Customer Service We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This role combines customer interaction ...

Home Depot

Pro Customer Service/Sales

Manchester, CT · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Westfield, MA · On-site

$17.50 - $19.50/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Enfield, CT · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Glastonbury, CT · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Enfield, CT

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Chicopee, MA · On-site

$17.50 - $19.50/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Glastonbury, CT

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Chicopee, MA

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Hartford, CT · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Westfield, MA

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Bloomfield, CT · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Manchester, CT

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

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All JobsAt Home Customer Service JobsAt Home Customer Service Jobs in Springfield, MA

At Home Customer Service information

See Springfield, MA salary details

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How much do at home customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for at home customer service in Springfield, MA is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is an at home customer service representative?

At Home Customer Service jobs involve providing support to customers remotely, usually from your own home. Employees in these roles handle inquiries, resolve issues, and offer assistance via phone, email, or chat. These positions often require strong communication skills, a reliable internet connection, and a quiet workspace. Many companies offer training and support to help remote customer service representatives succeed in their roles.

What are the key skills and qualifications needed to thrive as an at home customer service representative?

To excel as an At Home Customer Service Representative, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are essential. Familiarity with customer relationship management (CRM) software, basic computer proficiency, and sometimes certification in customer service are typically required. Patience, empathy, and self-motivation are standout soft skills for managing customer inquiries and working independently. These skills ensure effective customer support, high satisfaction, and productivity in a remote work environment.

What are some common challenges faced by at home customer service representatives, and how can they be managed?

At Home Customer Service representatives often face challenges such as staying motivated in a remote environment, managing distractions at home, and maintaining clear communication with both customers and team members. To overcome these, it's important to set up a dedicated, quiet workspace, establish a consistent daily routine, and stay engaged with the team through regular virtual meetings and chat platforms. Time management and self-discipline are key to staying productive, and most companies provide training and support resources to help representatives succeed remotely.

What is the difference between At Home Customer Service vs Call Center Customer Service?

AspectAt Home Customer ServiceCall Center Customer Service
Work EnvironmentRemote, home-basedTypically in a dedicated call center facility or remote
Required CredentialsHigh school diploma or equivalent, basic computer skillsSimilar credentials, often with additional training
Industry UsageCommon across retail, tech, healthcare, and morePrimarily in telecommunications, retail, and service sectors
Work ScheduleFlexible, often part-time or full-timeSet shifts, often fixed hours

At Home Customer Service roles involve assisting customers remotely from home, offering flexibility and a variety of industry options. Call Center Customer Service typically refers to roles within a centralized facility or remote positions focused on high-volume call handling. Both roles require similar skills and credentials but differ mainly in work environment and scheduling.

How to become an at-home customer service representative?

To become an at-home customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and a reliable internet connection. Employers often require previous customer service experience and may provide training on specific tools or software used in remote support roles.

What are the most commonly searched types of Customer Service jobs in Springfield, MA?

The most popular types of Customer Service jobs in Springfield, MA are:

What are popular job titles related to At Home Customer Service jobs in Springfield, MA?

For At Home Customer Service jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching At Home Customer Service jobs in Springfield, MA look for?

The top searched job categories for At Home Customer Service jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for At Home Customer Service jobs?

Cities near Springfield, MA with the most At Home Customer Service job openings:

At Home Customer Service jobs near you
Infographic showing various At Home Customer Service job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,053 per year, or $18.3 per hour.

Customer Service Representative

Agawam, MA

Waltham Pest Services
51 - 200 employees
Learn more about Waltham Pest Servicesexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Overview

At Waltham Pest Services, our Customer Service Representatives are often the first connection customers make with our team—and that makes this role incredibly important. As New England’s original pest control provider, we’re committed to protecting the health and safety of our communities, and that commitment starts with every conversation you have.

If you enjoy helping people, thrive in a fast‑paced environment, and want to be part of a company that values its employees as much as its customers, you’ll feel right at home here.

We are currently seeking a Customer Service Representative. This position will be located onsite in our Agawam, MA branch.


Responsibilities

As a Customer Service Representative, you’ll help customers feel heard, supported, and confident in the solutions we provide. You’ll guide them through scheduling, answer questions, and ensure they receive the exceptional service Waltham is known for. You’ll work closely with our branch teams, helping keep operations running smoothly and creating a positive experience from start to finish.

What You’ll Be Doing

  • Deliver exceptional support to both customers and internal teams, ensuring every interaction reflects Waltham’s commitment to service
  • Build and manage daily schedules to keep tasks, projects, and service appointments running smoothly
  • Assist with Accounts Receivable and Collections by updating account activity and supporting follow‑up efforts
  • Proactively communicate with customers, providing timely updates, answers, and follow‑through
  • Stay informed on our services and solutions so you can confidently share accurate information
  • Maintain detailed and organized records using customer service software and internal systems
  • Respond to inbound leads and referrals to help drive new business opportunities
  • Partner with management to establish expectations, meet deadlines, and support branch goals
  • Coordinate service routes to maximize technician efficiency and ensure a seamless customer experience
  • Support the onboarding of new team members by assisting with training when needed
  • Demonstrate strong attention to detail while managing multiple tasks in a fast‑paced environment

What We’re Looking For

We’re looking for a customer‑focused professional who brings patience, accountability, and a genuine desire to help others. You communicate clearly, solve problems with confidence, and take pride in creating a positive experience for every customer and colleague you support.

If you thrive in a fast‑paced environment, enjoy being part of a collaborative team, and want a role that offers continuous learning and growth, you’ll feel right at home here.

What We Offer

We invest in our people because they’re at the heart of everything we do. As part of our team, you’ll receive:

  • Competitive compensation
  • Comprehensive benefits: medical, dental, vision, 401(k), stock purchase plan, tuition reimbursement, and more
  • Paid time off, including holidays, vacation, and sick time
  • Paid training and industry onboarding
  • Real opportunities for growth, development, and advancement

Qualifications

Requirements

  • High school diploma or equivalent required; Associate degree preferred
  • Strong organizational skills with excellent attention to detail
  • Professional verbal, written, and interpersonal communication skills
  • Confident phone presence and a customer‑first mindset
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Understanding of customer service principles and best practices
  • Ability to multitask and stay focused in a high‑volume environment
  • Comfort communicating by phone and email with customers and coworkers
  • Must be at least 18 years old
  • We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Pay range offered for this role is $20.00 - $25.00 per hour

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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