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Evening Customer Service Jobs in Springfield, MA

Elevare Branding

Customer Service Agent

Hartford, CT · On-site

$15.75 - $21/hr

Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers ... Ability to work 40 hours per week including day and/or evening hours * Likely to require at least 5 ...

Northeast Grocery

Evening Operations Mgr

Windsor, CT · On-site

Oversee customer service, teammate performance, merchandising standards, store cleanliness, Responsible for the successful operation of the store during evening hours. Oversee customer service ...

Northeast Grocery

Evening Operations Mgr

Windsor, CT · On-site

Oversee customer service, teammate performance, merchandising standards, store cleanliness, Responsible for the successful operation of the store during evening hours. Oversee customer service ...

Five Below

Customer Experience Manager

Sturbridge, MA · On-site

$19/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ...

Monarch Place

Evening Hotel Van Driver

Springfield, MA · On-site

$13 - $17.75/hr

Evening Van Driver - Sheraton Hotel Join our team at Sheraton Hotel as a Van Driver, where you will ... If you enjoy delivering excellent customer service and maintaining high safety standards, we invite ...

Masonicare

Receptionist (EVENING SHIFT)

Hartford, CT · On-site

$16 - $21/hr

Receptionist (EVENING SHIFT) Job Location: Farmington, Connecticut Receptionist (EVENING SHIFT ... Customer service and office experience is preferred. Licensure: None Knowledge/Skills/Abilities:

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All JobsEvening Customer Service JobsEvening Customer Service Jobs in Springfield, MA

Evening Customer Service information

See Springfield, MA salary details

$9

$18

$26

How much do evening customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for evening customer service in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What are some common challenges faced by evening customer service representatives and how can they be managed?

Evening Customer Service representatives often handle higher call volumes and more urgent issues, as customers may reach out after regular business hours with time-sensitive concerns. Additionally, working later shifts can require extra focus to maintain energy and attention to detail. To manage these challenges, it's important to establish a consistent routine, stay organized with clear documentation, and utilize team communication tools to ensure seamless handoffs between shifts. Many companies also provide additional support and resources during evening hours to help address these unique demands.

What is the difference between Evening Customer Service vs Night Customer Service?

AspectEvening Customer ServiceNight Customer Service
Work HoursTypically 4 PM to 10 PMUsually 10 PM to 6 AM
Work EnvironmentRetail stores, call centers, hospitalityCall centers, emergency support, 24/7 services
Required CredentialsCustomer service experience, basic computer skillsSimilar credentials, sometimes additional safety training
Industry UsageRetail, hospitality, customer supportCustomer support, emergency services, logistics

Both Evening Customer Service and Night Customer Service roles involve assisting customers during non-standard hours. The main difference lies in their shift timings and work environments. Evening roles typically end by early night, while Night Customer Service covers late-night to early morning shifts, often in 24/7 industries. Credentials are similar, focusing on customer support skills. Understanding these differences helps job seekers find roles aligned with their schedules and career goals.

What are the key skills and qualifications needed to thrive as an evening customer service representative?

To thrive as an Evening Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, adaptability, and a calm demeanor are soft skills that help you handle customer concerns effectively, especially during off-peak hours. These abilities ensure responsive and reliable service, which is crucial for maintaining customer satisfaction outside normal business hours.

What is an evening customer service representative?

Evening customer service representatives are professionals who assist customers during evening hours, typically after standard business hours. Their responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. These roles are especially important for businesses that operate late or around the clock, ensuring customers receive support at all times. Evening shifts may appeal to those seeking flexible schedules or supplementing daytime commitments. Strong communication skills and patience are essential for success in this role.

What are the most commonly searched types of Customer Service jobs in Springfield, MA?

The most popular types of Customer Service jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Evening Customer Service jobs?

Cities near Springfield, MA with the most Evening Customer Service job openings:

Evening Customer Service jobs near you
Infographic showing various Evening Customer Service job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,961 per year, or $18.7 per hour.

Customer Service Agent

Elevare Branding

Hartford, CT • On-site

$15.75 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes:

  • Exceptional interpersonal and relationship building skills
  • Strong verbal and written communication skills
  • Strong organizational skills and the ability to multi-task
  • Ability to manage stressful or unusual situations to maintain good customer service

What you will do:

  • Welcome all customers as they arrive on the lot
  • Ask about their experience with Sixt, recording feedback to improve future rental experience
  • Make sure customers have all personal belongings from the vehicle
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
  • Use proper statement to determine if vehicle is being returned with full tank of gas
  • Advise and review rental charges, providing an accurate receipt to the customer
  • Provide information regarding transportation to the airport terminal if applicable
  • Complete a service alert for any mechanical and or body damage communicated by the customers
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
  • Keep lot organized for ease of access and traffic flow
  • Work in outdoor weather conditions including direct sunlight, rain, heat or cold
  • Perform other job duties as assigned to meet the business needs

Qualifications:
Qualifications

About you:

  • High school diploma or GED
  • Minimum 1-year customer service experience
  • Must be at least 21 and have a valid driver's license with a clean driving record
  • Basic computer navigation skills and knowledge of Microsoft Office applications
  • Ability to work 40 hours per week including day and/or evening hours
  • Likely to require at least 5-10% travel, some of which may be by airplane
  • Must be willing to wear company uniforms
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Ability to communicate in other languages is a plus

Additional Information

Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.

At Sixt, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.

The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries. Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.

Come join our team! Apply now.

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

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