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Evening Customer Service Jobs in Springfield, MA

Northeast Grocery

Evening Operations Mgr

Windsor, CT · On-site

Oversee customer service, teammate performance, merchandising standards, store cleanliness, Responsible for the successful operation of the store during evening hours. Oversee customer service ...

Five Below

Customer Experience Manager

Sturbridge, MA · On-site

$19/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ...

Five Below

Customer Experience Manager

Sturbridge, MA · On-site

$19/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ...

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All JobsEvening Customer Service JobsEvening Customer Service Jobs in Springfield, MA

Evening Customer Service information

See Springfield, MA salary details

$9

$18

$26

How much do evening customer service jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for evening customer service in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What are some common challenges faced by Evening Customer Service representatives and how can they be managed?

Evening Customer Service representatives often handle higher call volumes and more urgent issues, as customers may reach out after regular business hours with time-sensitive concerns. Additionally, working later shifts can require extra focus to maintain energy and attention to detail. To manage these challenges, it's important to establish a consistent routine, stay organized with clear documentation, and utilize team communication tools to ensure seamless handoffs between shifts. Many companies also provide additional support and resources during evening hours to help address these unique demands.

What is the difference between Evening Customer Service vs Night Customer Service?

AspectEvening Customer ServiceNight Customer Service
Work HoursTypically 4 PM to 10 PMUsually 10 PM to 6 AM
Work EnvironmentRetail stores, call centers, hospitalityCall centers, emergency support, 24/7 services
Required CredentialsCustomer service experience, basic computer skillsSimilar credentials, sometimes additional safety training
Industry UsageRetail, hospitality, customer supportCustomer support, emergency services, logistics

Both Evening Customer Service and Night Customer Service roles involve assisting customers during non-standard hours. The main difference lies in their shift timings and work environments. Evening roles typically end by early night, while Night Customer Service covers late-night to early morning shifts, often in 24/7 industries. Credentials are similar, focusing on customer support skills. Understanding these differences helps job seekers find roles aligned with their schedules and career goals.

What are the key skills and qualifications needed to thrive as an Evening Customer Service Representative, and why are they important?

To thrive as an Evening Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, adaptability, and a calm demeanor are soft skills that help you handle customer concerns effectively, especially during off-peak hours. These abilities ensure responsive and reliable service, which is crucial for maintaining customer satisfaction outside normal business hours.

What are evening customer service representatives?

Evening customer service representatives are professionals who assist customers during evening hours, typically after standard business hours. Their responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. These roles are especially important for businesses that operate late or around the clock, ensuring customers receive support at all times. Evening shifts may appeal to those seeking flexible schedules or supplementing daytime commitments. Strong communication skills and patience are essential for success in this role.
What are the most commonly searched types of Customer Service jobs in Springfield, MA? The most popular types of Customer Service jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Evening Customer Service jobs? Cities near Springfield, MA with the most Evening Customer Service job openings:
Evening Customer Service jobs near you
Infographic showing various Evening Customer Service job openings in Springfield, MA as of July 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,961 per year, or $18.7 per hour.

Otisline Customer Service Representative

Otis Worldwide Corporation

Bloomfield, CT • On-site

$42K/yr

Full-time

Posted 28 days ago

Job description

Date Posted:
2026-04-15
Country:
United States of America
Location:
OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA
OTISLINE® is a unique, quality-driven, customer-focused environment. OTISLINE® employees work directly for Otis, and are experts in the elevator industry. We operate 24 hours a day, 365 days a year to deliver outstanding service to our customers. Commitment and teamwork are important to our customers, mechanics, local offices, and the OTISLINE® team. Location is Bloomfield, CT, however, a hybrid remote work arrangement is an option once fully trained and productive. You will also be able to participate in an incentive compensation program based on your quality and productivity performance.
(CSR) duties include:
On a typical day, you will:
  • Receive, document, and process service requests from customers, mechanics, elevator phones, and Otis local offices utilizing Salesforce Service Cloud.
  • Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate.
  • Work on other tasks as necessary such as elevator phone programming and continuous improvement activities.

What you will need to be successful:
  • High school diploma
  • Must have a dedicated workspace and high-speed internet
  • Excellent customer service skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.
  • Candidate must demonstrate a strong familiarity with computers and basic application familiarity.
  • Excellent communication skills, including speaking, listening, and writing, as well as attention to detail and the ability to follow standard processes and procedures is a requirement.
  • Ability to attain and maintain department performance metrics (such as call handle time, schedule adherence, and quality monitoring).
  • Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours, and days off.
  • Candidate must also be able to work rotational scheduled weekends and holidays. Shift differential pay is offered for hours worked outside 1st shift/weekdays.
  • Regular attendance, including the ability to start assigned shift on-time, is mandatory.
  • Candidate must possess the ability to type at least 25 wpm with accuracy.
  • Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends, and holidays.
  • Ability to adhere to Otis' absolutes of safety, ethics, and quality.
  • French/English language required

Apply today to join us and build what's next!
The salary range for this role is $42,000.00 a year.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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