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Evening Customer Service Jobs in Springfield, MA

Baystate Health

Patient Service Representative

Enfield, CT

$17.75 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A few locations have evening shift and/or Sat morning rotation Various opportunities in both ... customer service THE ADVANTAGES OF WORKING WITH BAYSTATE! * Excellent Compensation High-quality ...

Baystate Health

Patient Service Representative

Palmer, MA · On-site

$17.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A few locations have evening shift and/or Sat morning rotation Various opportunities in both ... customer service THE ADVANTAGES OF WORKING WITH BAYSTATE! * Excellent Compensation High-quality ...

Baystate Health

Patient Service Representative

Springfield, MA

$17.50 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A few locations have evening shift and/or Sat morning rotation Various opportunities in both ... customer service THE ADVANTAGES OF WORKING WITH BAYSTATE! * Excellent Compensation High-quality ...

Baystate Health

Patient Service Representative

Northampton, MA · On-site

$17.50 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A few locations have evening shift and/or Sat morning rotation Various opportunities in both ... customer service THE ADVANTAGES OF WORKING WITH BAYSTATE! * Excellent Compensation High-quality ...

Maxim Healthcare Service

RN Homecare

Holyoke, MA · On-site

$48 - $53/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Highlights Flexible day, evening, overnight, and weekend shifts available Full-time, ... Our commitment to quality customer service, compassionate patient care, and filling critical health ...

Wonder

Shift Supervisor (Evening and Overnight)

Springfield, MA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... service for customers. Role Details * Pay Rate: $20.00 * Overnight shifts include an additional $2 ... This role supports overnight operations, with shifts generally falling between late evening ...

IQVIA

MedTech Field Service Engineer

Hartford, CT

$27 - $32/hr

  • Medical

  • Life

Travel to customer sites to replace hydraulic assemblies on dialysis machines. * Complete required ... Evening and weekend work may be required based on clinic availability. Benefits * This role is not ...

Wonder

Shift Supervisor (Evening and Overnight)

Springfield, MA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... service for customers. Role Details * Pay Rate: $20.00 * Overnight shifts include an additional $2 ... This role supports overnight operations, with shifts generally falling between late evening ...

American Traveler

Travel CT Technologist

Hartford, CT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Evening shift from 3:00 PM to 11:30 PM * 13-week assignment * On-call required to cover consecutive ... customer service. Our team ensures a smooth, worry-free experience for those starting on or ...

Paradies Lagardere

Sales Associate $17.50

Windsor Locks, CT · On-site

$13.75 - $18.50/hr

Provide memorable, highly personalized customer service through needs analyses and product ... stores; early morning, evening and weekend work and holiday Equal Opportunity Employer This ...

Trinityhealth

Counter Aide

Hartford, CT · On-site

Minimum 1 year food service experience * Skills: Excellent customer relation skills Position Highlights and Benefits * Part-Time, 20 Hours- Evening Shift * Our Mission and Core Values * Career growth ...

Trinity Health

Counter Aide

Hartford, CT · On-site

Minimum 1 year food service experience * Skills: Excellent customer relation skills Position Highlights and Benefits * Part-Time, 20 Hours- Evening Shift * Our Mission and Core Values * Career growth ...

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Showing results 41-60

All JobsEvening Customer Service JobsEvening Customer Service Jobs in Springfield, MA

Evening Customer Service information

See Springfield, MA salary details

$9

$18

$26

How much do evening customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for evening customer service in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What are some common challenges faced by evening customer service representatives and how can they be managed?

Evening Customer Service representatives often handle higher call volumes and more urgent issues, as customers may reach out after regular business hours with time-sensitive concerns. Additionally, working later shifts can require extra focus to maintain energy and attention to detail. To manage these challenges, it's important to establish a consistent routine, stay organized with clear documentation, and utilize team communication tools to ensure seamless handoffs between shifts. Many companies also provide additional support and resources during evening hours to help address these unique demands.

What is the difference between Evening Customer Service vs Night Customer Service?

AspectEvening Customer ServiceNight Customer Service
Work HoursTypically 4 PM to 10 PMUsually 10 PM to 6 AM
Work EnvironmentRetail stores, call centers, hospitalityCall centers, emergency support, 24/7 services
Required CredentialsCustomer service experience, basic computer skillsSimilar credentials, sometimes additional safety training
Industry UsageRetail, hospitality, customer supportCustomer support, emergency services, logistics

Both Evening Customer Service and Night Customer Service roles involve assisting customers during non-standard hours. The main difference lies in their shift timings and work environments. Evening roles typically end by early night, while Night Customer Service covers late-night to early morning shifts, often in 24/7 industries. Credentials are similar, focusing on customer support skills. Understanding these differences helps job seekers find roles aligned with their schedules and career goals.

What are the key skills and qualifications needed to thrive as an evening customer service representative?

To thrive as an Evening Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, adaptability, and a calm demeanor are soft skills that help you handle customer concerns effectively, especially during off-peak hours. These abilities ensure responsive and reliable service, which is crucial for maintaining customer satisfaction outside normal business hours.

What is an evening customer service representative?

Evening customer service representatives are professionals who assist customers during evening hours, typically after standard business hours. Their responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. These roles are especially important for businesses that operate late or around the clock, ensuring customers receive support at all times. Evening shifts may appeal to those seeking flexible schedules or supplementing daytime commitments. Strong communication skills and patience are essential for success in this role.

What are the most commonly searched types of Customer Service jobs in Springfield, MA?

The most popular types of Customer Service jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Evening Customer Service jobs?

Cities near Springfield, MA with the most Evening Customer Service job openings:

Evening Customer Service jobs near you
Infographic showing various Evening Customer Service job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,961 per year, or $18.7 per hour.

Patient Service Representative

Baystate Health

Enfield, CT

$17.75 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Baystate Health rating

6.3

Company rating: 6.3 out of 10

Based on 142 frontline employees who took The Breakroom Quiz

670th of 887 rated healthcare providers

Job description

Baystate Health, Western Massachusetts's premier healthcare provider,

and home to Baystate Medical Practices, the largest multispecialty group in the region is looking for Full-time Patient Service Representatives to join our experienced care teams in Western MA.

RESPONSIBILITIES: Baystate Health's Patient Service Representatives perform a variety of different tasks throughout the day. This includes greeting patients, check in and check out and requesting copays. Responsibilities also include verifying insurances, answering telephones and faxing medical documents.

SCHEDULE:

  • Full-time, 40 hours a week
  • Monday through Friday, various schedules from 7:30a-5:30p
  • A few locations have evening shift and/or Sat morning rotation

Various opportunities in both primary care and specialty practices are available:

  • Pediatrics - Springfield (32 hrs)
  • Cardiology - Springfield
  • Baystate Primary Care - Enfield
  • Cardiology - Northampton
  • Family Medicine - Northampton

QUALIFICATIONS:

  • High School Diploma or GED, required
  • At least 6 months in a medical office setting, preferred
  • Great interpersonal skills and able to work in a fast-paced environment a MUST
  • Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service

THE ADVANTAGES OF WORKING WITH BAYSTATE!

  • Excellent Compensation High-quality, low-cost medical, dental and vision insurance
  • Generous PTO - up to 25 days in the first year, with scheduled earned increases
  • Continuing education support and reimbursement
  • First Time Home Buyers Financial Packages
  • Farm Share Memberships
  • 403b retirement company match & annual company contribution increase based on years of service
  • Free money coach advice from a certified professional
  • Wellbeing programs that include but are not limited to mental, physical, and financial health
  • Pet, home, auto and personal insurance
  • Life insurance
  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
  • Wellbeing programs that include but are not limited to mental, physical, and financial health

We strive to be the place where we can help you build the career you deserve - apply today - YOU belong at Baystate!

OUR COMPENSATION PHILOSOPHY

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

Education:

GED or HiSET (Required)

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.98 - $22.99 - $29.82

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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