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Evening Customer Service Jobs (NOW HIRING)

Chick-fil-A

Evening Customer Service Team Member

Azle, TX · On-site

$10 - $16/hr

Chick-fil-A AZLE (TX) is a quick service restaurant specializing in serving hot fresh food with America's favorite service. We have a three part focus of SERVICE, FOOD QUALITY and TEAMWORK. We treat ...

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Customer Service Advisor

Wilmington, NC · On-site

$45K - $60K/yr

Customer Service Advisor Position Information Position Title: Customer Service Advisor Department ... with occasional evening customer calls and weekend support as required Level: Intermediate ...

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Customer Service Advisor

Wilmington, NC

Customer Service Advisor Position Information Position Title: Customer Service Advisor Department ... with occasional evening customer calls and weekend support as required Level: Intermediate ...

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Evening Customer Service information

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How much do evening customer service jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for evening customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by evening customer service representatives and how can they be managed?

Evening Customer Service representatives often handle higher call volumes and more urgent issues, as customers may reach out after regular business hours with time-sensitive concerns. Additionally, working later shifts can require extra focus to maintain energy and attention to detail. To manage these challenges, it's important to establish a consistent routine, stay organized with clear documentation, and utilize team communication tools to ensure seamless handoffs between shifts. Many companies also provide additional support and resources during evening hours to help address these unique demands.

What is the difference between Evening Customer Service vs Night Customer Service?

AspectEvening Customer ServiceNight Customer Service
Work HoursTypically 4 PM to 10 PMUsually 10 PM to 6 AM
Work EnvironmentRetail stores, call centers, hospitalityCall centers, emergency support, 24/7 services
Required CredentialsCustomer service experience, basic computer skillsSimilar credentials, sometimes additional safety training
Industry UsageRetail, hospitality, customer supportCustomer support, emergency services, logistics

Both Evening Customer Service and Night Customer Service roles involve assisting customers during non-standard hours. The main difference lies in their shift timings and work environments. Evening roles typically end by early night, while Night Customer Service covers late-night to early morning shifts, often in 24/7 industries. Credentials are similar, focusing on customer support skills. Understanding these differences helps job seekers find roles aligned with their schedules and career goals.

What are the key skills and qualifications needed to thrive as an evening customer service representative?

To thrive as an Evening Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, adaptability, and a calm demeanor are soft skills that help you handle customer concerns effectively, especially during off-peak hours. These abilities ensure responsive and reliable service, which is crucial for maintaining customer satisfaction outside normal business hours.

What is an evening customer service representative?

Evening customer service representatives are professionals who assist customers during evening hours, typically after standard business hours. Their responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. These roles are especially important for businesses that operate late or around the clock, ensuring customers receive support at all times. Evening shifts may appeal to those seeking flexible schedules or supplementing daytime commitments. Strong communication skills and patience are essential for success in this role.
More about Evening Customer Service jobs
What cities are hiring for Evening Customer Service jobs? Cities with the most Evening Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Evening Customer Service jobs? States with the most job openings for Evening Customer Service jobs include:
Evening Customer Service jobs near you
Infographic showing various Evening Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Evening Customer Service Specialist

All Creatures Veterinary

Princeton, WV

$12 - $15/hr

Part-time

Dental, Vision, Life, PTO

Posted 10 days ago

Job description

Part‑Time Evening Customer Service Specialist

Trusted care. Exceptional medicine. Compassion you can feel.

Our Mission:

At All Creatures, we provide trusted care, exceptional medicine, and compassion you can feel. Since 2001, our mission has been to be the Princeton‑area home for veterinary care where pets thrive and the people who love them feel supported. We partner with pet owners to offer hope, answers, and expert guidance — all through a team that listens, collaborates, and works together to bring people and their pets more happy days together.

About the Role of the Evening Customer Service Specialist

We’re looking for an Evening Customer Service Specialist who brings warmth, clarity, and genuine hospitality to every interaction. As the first point of connection during our 4 PM–8 PM hours, you’ll help set the tone for a calm, organized, welcoming evening experience for clients and their pets.

This role is ideal for someone who loves people, thrives in a fast‑paced environment, and finds purpose in helping pet owners feel supported, heard, and cared for.

What We Offer the Evening Customer Service Specialist

  • Competitive hourly pay based on experience

  • Dental, vision, and life insurance

  • Generous Paid Time Off

  • Employee discounts on veterinary care and pet supplies

  • A collaborative, supportive, empowering team environment where your voice matters

  • A formalized training program designed to set you up for success

  • Real opportunities for growth within a practice that invests in you

Key Responsibilities of the Evening Customer Service Specialist

  • Client Welcome & Connection — Warmly greet clients and their pets in person and over the phone, creating a friendly, calm, and reassuring first impression

  • Appointment & Message Management — Efficiently manage a high volume of evening appointments, messages, and client needs across multiple platforms

  • Record Accuracy — Maintain organized, accurate client and patient records using Pulse veterinary software

  • Payment Processing — Process payments with precision, care, and attention to detail

  • Front Desk Environment — Keep the front desk and lobby tidy, welcoming, and ready for clients arriving after work

  • Team Communication — Communicate clearly between clients and the veterinary care team, recognizing when information is urgent or time‑sensitive

  • Compassionate Support — Provide empathetic service during stressful or emotional situations, helping clients feel steady and supported

  • Administrative Support — Assist with additional administrative duties that help the evening run smoothly

Qualifications of the Evening Customer Service Specialist

  • High school diploma or equivalent required

  • Experience in veterinary, medical, hospitality, or customer service settings preferred

  • Energetic, outgoing, and personable communication style

  • Ability to stay calm, steady, and professional in a fast‑paced environment

  • Comfortable using computer systems and learning new technology

  • Strong multitasking and time‑management skills

  • A genuine love for animals and a desire to support their care

  • Core strengths that matter here: compassion, empathy, attention to detail, positivity, organization, curiosity, and a teachable mindset

Join Us

If you feel aligned with our mission and believe you’d be a great addition to our team, we’d love to hear from you. At All Creatures, we show up every day to deliver an outstanding client experience and the very best patient care — and we’re looking for someone who shares that commitment.

If you’re passionate about learning, growth, and animal care; if you take feedback well; and if you bring humility, curiosity, and a willingness to learn, we encourage you to apply for this fulfilling and exciting role as a Part‑Time Evening Customer Service Specialist.