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Evening Customer Service Jobs (NOW HIRING)

ARS-Rescue Rooter

Evening Customer Service Rep.

FL · On-site

$18 - $19/hr

We are seeking a professional Customer Service Representative to support our residential HVAC service and installation teams by managing inbound calls, scheduling appointments, and assisting ...

ARS-Rescue Rooter

Evening Customer Service Rep.

Orlando, FL

$15 - $20.25/hr

Customer Service Representative Join American Residential Services (ARS), the nation's largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with over 7 ...

Teal's Market

Customer Service Cashier

Gwinner, ND

$12.50 - $16.50/hr

Teal's Market in Gwinner, ND, is seeking friendly, dedicated evening customer service cashiers to join our team and open shifts. We take pride in providing exceptional customer service, high-quality ...

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How much do evening customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for evening customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Evening Customer Service Representative, and why are they important?

To thrive as an Evening Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, adaptability, and a calm demeanor are soft skills that help you handle customer concerns effectively, especially during off-peak hours. These abilities ensure responsive and reliable service, which is crucial for maintaining customer satisfaction outside normal business hours.

What are some common challenges faced by Evening Customer Service representatives and how can they be managed?

Evening Customer Service representatives often handle higher call volumes and more urgent issues, as customers may reach out after regular business hours with time-sensitive concerns. Additionally, working later shifts can require extra focus to maintain energy and attention to detail. To manage these challenges, it's important to establish a consistent routine, stay organized with clear documentation, and utilize team communication tools to ensure seamless handoffs between shifts. Many companies also provide additional support and resources during evening hours to help address these unique demands.

What are evening customer service representatives?

Evening customer service representatives are professionals who assist customers during evening hours, typically after standard business hours. Their responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. These roles are especially important for businesses that operate late or around the clock, ensuring customers receive support at all times. Evening shifts may appeal to those seeking flexible schedules or supplementing daytime commitments. Strong communication skills and patience are essential for success in this role.

What is the difference between Evening Customer Service vs Night Customer Service?

AspectEvening Customer ServiceNight Customer Service
Work HoursTypically 4 PM to 10 PMUsually 10 PM to 6 AM
Work EnvironmentRetail stores, call centers, hospitalityCall centers, emergency support, 24/7 services
Required CredentialsCustomer service experience, basic computer skillsSimilar credentials, sometimes additional safety training
Industry UsageRetail, hospitality, customer supportCustomer support, emergency services, logistics

Both Evening Customer Service and Night Customer Service roles involve assisting customers during non-standard hours. The main difference lies in their shift timings and work environments. Evening roles typically end by early night, while Night Customer Service covers late-night to early morning shifts, often in 24/7 industries. Credentials are similar, focusing on customer support skills. Understanding these differences helps job seekers find roles aligned with their schedules and career goals.

More about Evening Customer Service jobs
What cities are hiring for Evening Customer Service jobs? Cities with the most Evening Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Evening Customer Service jobs? States with the most job openings for Evening Customer Service jobs include:
Evening Customer Service jobs near you
Infographic showing various Evening Customer Service job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 47% Physical, 6% Hybrid, and 47% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Evening Customer Service Rep.

ARS-Rescue Rooter

On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Company Name
ARS-Rescue Rooter
Overview
Location: 975 Keller Rd., Altamonte Springs, FL 32714
Employment Type: Full-time, year-round
Work Environment: In-office (this is not a remote position)
Pay: $18 per hour / $19 per hour (Bilingual)
Schedule Options: Various shifts range between 10:30am and 10pm
Full-time, year-round work
Join American Residential Services (ARS), the nation's largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with over 7,000+ team members and 45+ years of experience serving homeowners nationwide.
We are seeking a professional Customer Service Representative to support our residential HVAC service and installation teams by managing inbound calls, scheduling appointments, and assisting customers with heating and air conditioning service requests. This is a fast-paced, in-office customer service role supporting our growing HVAC service operations.
What We Offer
  • Weekly pay via direct deposit
  • Paid training and onboarding
  • Insurance available after 31 days
  • Low-cost medical (as low as $5/week)
  • Dental, vision, HSA/FSA
  • 401(k) with company match
  • 13 days PTO + 8 paid holidays
  • Company-paid life insurance
  • Clean office environment with strong team culture
  • Career growth opportunities within a national network

Responsibilities
As a Customer Service Representative supporting HVAC service operations, you will:
  • Answer inbound customer calls regarding HVAC service, heating repair, air conditioning service, and installation scheduling
  • Make outbound calls to confirm HVAC service appointments and installation schedules
  • Manage scheduling for HVAC technicians and HVAC installers
  • Operate multi-line phone systems while maintaining accuracy and professionalism
  • Provide customers with timely updates regarding heating and air conditioning service appointments
  • Coordinate with dispatchers, technicians, and internal teams to ensure efficient service scheduling
  • Deliver excellent customer service while handling a high volume of HVAC-related service requests

This is a team-driven, in-office customer service position supporting residential HVAC service and installation operations.
**THIS IS NOT A REMOTE POSITION
Qualifications
What You Need:
  • Prior experience in a customer service or call center environment
  • Experience scheduling service appointments (HVAC or home services preferred)
  • Proficiency with Microsoft Office and computer-based systems
  • Ability to manage multi-line phone systems with accuracy and professionalism
  • Must report daily to the office (no remote work available)
  • Weekend and shift flexibility may be required
  • Must pass background check and drug screening

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

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