Chicago, IL · On-site
The Director, Customer Service is accountable for providing professional and ethical leadership on all issues relating to customer interactions; for managing and providing expertise and direction ...
Quick apply
Chicago, IL · On-site
The Director, Customer Service is accountable for providing professional and ethical leadership on all issues relating to customer interactions; for managing and providing expertise and direction ...
Chicago, IL · On-site
The Director, Customer Service is accountable for providing professional and ethical leadership on all issues relating to customer interactions; for managing and providing expertise and direction ...
Quick apply
Chicago, IL · On-site
The Director, Customer Service is accountable for providing professional and ethical leadership on all issues relating to customer interactions; for managing and providing expertise and direction ...
Chicago, IL · On-site
The Director, Customer Service is accountable for providing professional and ethical leadership on all issues relating to customer interactions; for managing and providing expertise and direction ...
Quick apply
Chicago, IL · On-site
The Director, Customer Service is accountable for providing professional and ethical leadership on all issues relating to customer interactions; for managing and providing expertise and direction ...
The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for ...
The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for ...
Sherman, TX · On-site
Director of Customer Service Position Description: The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support ...
Sherman, TX · On-site
Director of Customer Service Position Description: The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support ...
The Director, Customer Service is responsible for transforming the Mactac Customer Service organization into a strategic, enterprisewide competitive advantage. This role will build the systems ...
The Director, Customer Service is responsible for transforming the Mactac Customer Service organization into a strategic, enterprisewide competitive advantage. This role will build the systems ...
Sherman, TX · On-site
The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support to our customers. This role will set the strategy ...
Sherman, TX · On-site
The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support to our customers. This role will set the strategy ...
Phoenix, AZ · On-site
JOB SUMMARY The Director - Customer Service reports directly to the President and is responsible for the strategic leadership, direction, and overall performance of Arizona Water Company's customer ...
Phoenix, AZ · On-site
JOB SUMMARY The Director - Customer Service reports directly to the President and is responsible for the strategic leadership, direction, and overall performance of Arizona Water Company's customer ...
Vancouver, WA · On-site
$148K - $255K/yr
ConMet is seeking an experienced, customer-focused Director of Customer Service to lead our customer service and warranty organizations. This strategic leadership role is responsible for improving ...
Quick apply
Vancouver, WA · On-site
$148K - $255K/yr
ConMet is seeking an experienced, customer-focused Director of Customer Service to lead our customer service and warranty organizations. This strategic leadership role is responsible for improving ...
Stow, OH · On-site
The Director, Customer Service is responsible for transforming the Mactac Customer Service organization into a strategic, enterprise‑wide competitive advantage. This role will build the systems ...
Quick apply
Stow, OH · On-site
The Director, Customer Service is responsible for transforming the Mactac Customer Service organization into a strategic, enterprise‑wide competitive advantage. This role will build the systems ...
Vancouver, WA · On-site
$148K - $255K/yr
ConMet is seeking an experienced, customer-focused Director of Customer Service to lead our customer service and warranty organizations. This strategic leadership role is responsible for improving ...
Vancouver, WA · On-site
$148K - $255K/yr
ConMet is seeking an experienced, customer-focused Director of Customer Service to lead our customer service and warranty organizations. This strategic leadership role is responsible for improving ...
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
Champaign, IL · On-site
$56K - $72K/yr
The Associate Director, Customer Service, will implement new systems (including an ERP), document processes, create training materials, and train all customer service staff on how to utilize systems.
Quick apply
Champaign, IL · On-site
$56K - $72K/yr
The Associate Director, Customer Service, will implement new systems (including an ERP), document processes, create training materials, and train all customer service staff on how to utilize systems.
ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service leadership ...
ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service leadership ...
$39K - $53.3K
6% of jobs
$53.3K - $67.6K
2% of jobs
$67.6K - $82K
4% of jobs
$95.2K is the 25th percentile. Wages below this are outliers.
$82K - $96.3K
14% of jobs
$96.3K - $110.6K
16% of jobs
The median wage is $122K / yr.
$110.6K - $124.9K
10% of jobs
$124.9K - $139.2K
18% of jobs
$144.3K is the 75th percentile. Wages above this are outliers.
$139.2K - $153.5K
15% of jobs
$153.5K - $167.9K
6% of jobs
$167.9K - $182.2K
4% of jobs
$182.2K - $196.5K
5% of jobs
$39K
$123.3K
$196.5K
A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.
Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.
To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.
Cities with the most Director Customer Service job openings:
The most popular types of Customer Service jobs are:
States with the most job openings for Director Customer Service jobs include:
For Director Customer Service jobs, the most frequently searched job titles are:
Chicago, IL • On-site
Full-time
Re-posted 10 days ago
The Director, Customer Service is accountable for providing professional and ethical leadership on all issues relating to customer interactions; for managing and providing expertise and direction regarding Customer Service issues and initiatives; for providing superior customer service that maximizes customer satisfaction and promotes the Company in the marketplace; and for ensuring that Customer Service activities are duly recorded and tracked in CRM system as required.
25-30% travel
10 years in Customer Service, 3 in Electronics Manufacturing
Sourced by ZipRecruiter
Recruiting and staffing services
1,001 - 5,000 Employees
Goose Creek, SC, US
