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Director Of Customer Relations Jobs (NOW HIRING)

Union Wireless

Director of Customer Care

Fort Bridger, WY · On-site

$131K - $154K/yr

Union Wireless is seeking a Director of Customer Care to lead our customer-facing operations, including retail sales, business sales, operator services, and customer support. This is a unique ...

Union Wireless

Director of Customer Care

Fort Bridger, WY · On-site

$131K - $154K/yr

Union Wireless is seeking a Director of Customer Care to lead our customer-facing operations, including retail sales, business sales, operator services, and customer support. This is a unique ...

Union Wireless

Director of Customer Care

Mountain View, WY · On-site

$131K - $154K/yr

Director of Customer Care Lead exceptional service. Shape the customer experience. Live where others vacation. Are you a transformational leader who is passionate about customer experience, sales ...

NEOGOV

Director of Customer Service

El Segundo, CA · On-site

NEOGOV is looking for a Director of Customer Service who can take the organization to its next level of scale and efficiency. Reporting directly to the Chief Operating Officer, they will serve as a ...

LeadsOnline

Director of Customer Support

Plano, TX · On-site

The Director of Customer Support is a senior leadership position that is responsible for shaping and executing the global strategy for Customer Support at LeadsOnline. Reporting directly to the Chief ...

ButcherBox

Director of Customer Support

Watertown, MA · On-site

$160K - $182K/yr

The Director of Customer Support will help shape how we support and retain members while building a scalable operation for the future. Success requires balancing operational excellence with ...

Sauce

Director of Customer Experience

New York, NY · On-site

The Opportunity We're looking for a seasoned Director of Customer Experience - an experienced operator who owns the full client experience end-to-end, from product quality through support and ...

ButcherBox

Director of Customer Support

Watertown, MA · On-site

$160K - $182K/yr

The Director of Customer Support will help shape how we support and retain members while building a scalable operation for the future. Success requires balancing operational excellence with ...

Bannerhealth

Director of Customer Experience

Sonora, CA · On-site

Leads implementation of new customer experience initiatives across the organization. 2. Creates and ... DIRECTLY REPORTING Includes direct supervision of management, administrative and professional staff.

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

The Director of Customer Experience will work closely with the COO and leadership team to translate company direction into clear execution across sales, onboarding, and account management. This is a ...

Sauce

Director of Customer Experience

New York, NY · On-site

The Opportunity We're looking for a seasoned Director of Customer Experience - an experienced operator who owns the full client experience end-to-end, from product quality through support and ...

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Director Of Customer Relations information

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$39K

$103.9K

$173K

How much do director of customer relations jobs pay per year?

As of Aug 13, 2026, the average yearly pay for director of customer relations in the United States is $103,920.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What does a director of customer relations do?

A Director of Customer Relations is responsible for overseeing and improving the relationships between an organization and its customers. They develop strategies to enhance customer satisfaction, address complaints, and ensure that customer service teams provide high-quality support. Additionally, they analyze customer feedback to implement process improvements and work closely with other departments to align customer experience initiatives with company goals. Their leadership ensures that the organization builds loyalty and maintains a positive reputation.

What are the key skills and qualifications needed to thrive as a director of customer relations, and why are they important?

To thrive as a Director Of Customer Relations, you need expertise in customer service management, conflict resolution, and a solid background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, data analytics tools, and customer feedback systems is typically required. Exceptional leadership, emotional intelligence, and strategic communication are crucial soft skills for motivating teams and building lasting client relationships. These abilities drive customer satisfaction, foster loyalty, and contribute directly to the company's reputation and growth.

What is the difference between Director Of Customer Relations vs Customer Service Manager?

AspectDirector Of Customer RelationsCustomer Service Manager
ResponsibilitiesOversees overall customer relationship strategies, develops policies, manages teams across multiple departmentsManages daily customer service operations, handles customer complaints, supervises customer service staff
Required CredentialsBachelor’s degree, experience in customer relations, leadership skillsBachelor’s degree, experience in customer service, communication skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsFrontline customer interactions, team supervision, operational tasks

The main difference is that the Director Of Customer Relations focuses on strategic management and long-term relationship building, while the Customer Service Manager handles daily operations and customer interactions. Both roles require strong communication skills and relevant experience, but the director position involves higher-level planning and leadership responsibilities.

How does a director of customer relations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Relations often works closely with teams such as Sales, Marketing, Product Development, and Customer Support to ensure a seamless customer journey. This role involves gathering feedback from customers and sharing insights with relevant departments to drive product improvements and service enhancements. Regular cross-functional meetings and strategic planning sessions are common, as the director advocates for the customer's perspective and works to align organizational goals. Effective collaboration is essential for identifying pain points and implementing solutions that improve overall satisfaction.

Is a director of customer relations a stressful job?

A director of customer relations often faces stress due to managing customer satisfaction, resolving conflicts, and meeting organizational goals. The role requires strong communication, problem-solving skills, and the ability to handle high-pressure situations, which can contribute to job stress levels.
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Director Of Customer Relations jobs near you
Infographic showing various Director Of Customer Relations job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $103,920 per year, or $50 per hour.

Director of Customer Care

Union Wireless

Fort Bridger, WY • On-site

$131K - $154K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Lead Exceptional Service. Shape the Customer Experience. Live Where Others Vacation.
Are you a transformational leader who is passionate about customer experience, sales excellence, and building high-performing teams? Do you want the opportunity to make a meaningful impact in an organization where your decisions shape strategy, culture, and growth?
Union Wireless is seeking a Director of Customer Care to lead our customer-facing operations, including retail sales, business sales, operator services, and customer support. This is a unique executive leadership opportunity to drive customer satisfaction, revenue growth, and service excellence across our organization while enjoying an unmatched quality of life in beautiful southwest Wyoming. Union Wireless offers a competitive salary and benefits package designed to support your health, financial security, and work-life balance, including:
Range: $131,703.00 - $154,743.00 annually, depending on qualifications and experience.
Union Wireless offers a competitive salary and benefits package designed to support your health, financial security, and work-life balance, including Medical, Dental, and Vision Insurance, 401(k) Retirement Plan, Employee Stock Ownership Plan (ESOP), Life Insurance, Flexible Spending Account (FSA), Paid Time Off.
Why Union Wireless?
At Union Wireless, we're more than a telecommunications provider. We're a company deeply connected to the communities we serve. As our Director of Customer Care, you'll have a direct influence on company performance, customer experience strategy, employee development, and future service offerings.
You'll work alongside a collaborative leadership team while guiding the customer care vision for a company known for innovation, personalized service, and strong community relationships.
Why Mountain View, Wyoming?
Imagine leaving rush-hour traffic behind and replacing it with open skies, mountain views, and unlimited outdoor adventure.
Located in the heart of southwest Wyoming, Mountain View offers:
  • Easy access to the Uinta Mountains, Flaming Gorge Reservoir, and some of the West's most spectacular recreation areas
  • World-class fishing, hiking, hunting, camping, boating, snowmobiling, and skiing
  • A family-friendly community with excellent schools and a strong sense of belonging
  • Affordable living and a slower pace that allows you to enjoy life outside of work
  • Short commutes and more time to spend doing what matters most
  • Safe neighborhoods and a welcoming small-town atmosphere

Mountain View offers a lifestyle that's difficult to find elsewhere.
Position Summary
The Director of Customer Care provides strategic leadership for retail sales, business sales, operator services, and customer support operations. This role is responsible for developing and executing customer care and sales strategies that drive revenue growth, improve customer satisfaction, and strengthen Union Wireless's market position.
The Director collaborates across departments to ensure customer needs, market demands, and service opportunities are incorporated into operational planning, product development, and organizational strategy.
Leadership Responsibilities
The Director of Customer Care leads a team of supervisors and customer-facing employees throughout Union Wireless's service footprint. This position is responsible for the overall direction, coordination, and performance of customer care operations.
Preferred Qualifications
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field
  • 7+ years of progressive leadership experience in customer service, sales, retail operations, telecommunications, or a related industry
  • Demonstrated success leading multi-location teams and developing leaders
  • Strong business acumen with experience in strategic planning, budgeting, forecasting, and performance management
  • Experience analyzing customer, sales, and operational data to drive decision-making
  • Excellent communication, coaching, and relationship-building skills
  • Proven ability to inspire teams and achieve organizational goals

At Union Wireless, you'll find more than a job. You'll find an opportunity to lead a talented team, influence company strategy, and help shape the customer experience for thousands of customers across our region.
Apply today and discover what makes Union Wireless and Mountain View, Wyoming, an extraordinary place to build your future.

Apply