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Director Of Customer Relations Jobs (NOW HIRING)

Union Wireless

Director of Customer Care

Fort Bridger, WY · On-site

$131K - $154K/yr

Union Wireless is seeking a Director of Customer Care to lead our customer-facing operations, including retail sales, business sales, operator services, and customer support. This is a unique ...

NEOGOV

Director of Customer Service

El Segundo, CA

NEOGOV is looking for a Director of Customer Service who can take the organization to its next level of scale and efficiency. Reporting directly to the Chief Operating Officer, they will serve as a ...

Union Wireless

Director of Customer Care

Fort Bridger, WY · On-site

$131K - $154K/yr

Union Wireless is seeking a Director of Customer Care to lead our customer-facing operations, including retail sales, business sales, operator services, and customer support. This is a unique ...

Tek84 Inc.

Director of Customer Support

Poway, CA · On-site

$150K - $165K/yr

The Director of Customer Service will oversee customer support operations, technical service delivery, escalation management, service agreement programs, customer networking and software support, and ...

ButcherBox

Director of Customer Support

Watertown, MA · On-site

$160K - $182K/yr

The Director of Customer Support will help shape how we support and retain members while building a scalable operation for the future. Success requires balancing operational excellence with ...

Sauce, Inc.

Director of Customer Experience

Manhattan, NY · On-site

$180 - $260/hr

The Opportunity We're looking for a seasoned Director of Customer Experience -- an experienced operator who owns the full client experience end-to-end, from product quality through support and ...

Hamilton Company

Director of Customer Service

Reno, NV · On-site

$120K - $200K/yr

Responsibilities The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role ...

Dutch, LLC

Director of Customer Experience

$150K - $180K/yr

Director Of Customer Experience We're looking for a Director of Customer Experience to own the full member journey -- from the moment someone signs up to the ongoing relationship we build with them ...

New

Hamilton Company

Director of Customer Service

Reno, NV

$120K - $200K/yr

The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role oversees all customer ...

Sauce

Director of Customer Experience

Manhattan, NY · On-site

Director Of Customer Experience Sauce is a restaurant technology platform helping local businesses grow through commission-free delivery and pickup, powered by our proprietary delivery optimization ...

INNERGY

Director of Customer Enablement

The Director of Customer Enablement is responsible for building and leading INNERGY's customer enablement strategy across the entire post-sale customer journey. This leader will ensure both customers ...

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Director Of Customer Relations information

See salary details

$39K

$103.9K

$173K

How much do director of customer relations jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director of customer relations in the United States is $103,920.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What does a director of customer relations do?

A Director of Customer Relations is responsible for overseeing and improving the relationships between an organization and its customers. They develop strategies to enhance customer satisfaction, address complaints, and ensure that customer service teams provide high-quality support. Additionally, they analyze customer feedback to implement process improvements and work closely with other departments to align customer experience initiatives with company goals. Their leadership ensures that the organization builds loyalty and maintains a positive reputation.

How does a director of customer relations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Relations often works closely with teams such as Sales, Marketing, Product Development, and Customer Support to ensure a seamless customer journey. This role involves gathering feedback from customers and sharing insights with relevant departments to drive product improvements and service enhancements. Regular cross-functional meetings and strategic planning sessions are common, as the director advocates for the customer's perspective and works to align organizational goals. Effective collaboration is essential for identifying pain points and implementing solutions that improve overall satisfaction.

What are the key skills and qualifications needed to thrive as a director of customer relations, and why are they important?

To thrive as a Director Of Customer Relations, you need expertise in customer service management, conflict resolution, and a solid background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, data analytics tools, and customer feedback systems is typically required. Exceptional leadership, emotional intelligence, and strategic communication are crucial soft skills for motivating teams and building lasting client relationships. These abilities drive customer satisfaction, foster loyalty, and contribute directly to the company's reputation and growth.

What is the difference between Director Of Customer Relations vs Customer Service Manager?

AspectDirector Of Customer RelationsCustomer Service Manager
ResponsibilitiesOversees overall customer relationship strategies, develops policies, manages teams across multiple departmentsManages daily customer service operations, handles customer complaints, supervises customer service staff
Required CredentialsBachelor’s degree, experience in customer relations, leadership skillsBachelor’s degree, experience in customer service, communication skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsFrontline customer interactions, team supervision, operational tasks

The main difference is that the Director Of Customer Relations focuses on strategic management and long-term relationship building, while the Customer Service Manager handles daily operations and customer interactions. Both roles require strong communication skills and relevant experience, but the director position involves higher-level planning and leadership responsibilities.

Is a director of customer relations a stressful job?

A director of customer relations often faces stress due to managing customer satisfaction, resolving conflicts, and meeting organizational goals. The role requires strong communication, problem-solving skills, and the ability to handle high-pressure situations, which can contribute to job stress levels.
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Director Of Customer Relations jobs near you
Infographic showing various Director Of Customer Relations job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $103,920 per year, or $50 per hour.

Director of Customer Experience

Xpand Group

Manhattan, NY • On-site

Other

Posted 14 days ago

Job description

Our client is an innovative, high-growth technology company transforming how businesses manage customer engagement and operational workflows. Backed by experienced leadership and operating within a rapidly expanding market, they combine cutting-edge technology with operational excellence to help thousands of customers improve efficiency and grow their businesses. They are looking for an experienced Director of Customer Experience to lead the next evolution of their customer organization.
The Opportunity
Reporting directly to the CEO, you'll own the complete customer journey from onboarding and adoption through support, retention and long-term success. You'll bring together Customer Success and Customer Support into one high-performing Customer Experience organization while partnering closely with Product and Sales to influence roadmap decisions, customer outcomes and business growth. This is a rare opportunity for someone who enjoys both strategy and execution. You'll lead teams while also building scalable operational processes, AI-driven workflows, dashboards and customer health programs.
Responsibilities

  • Lead Customer Success and Customer Support teams.
  • Build and mentor regional leaders.
  • Improve retention, adoption and customer satisfaction.
  • Create scalable customer health scoring frameworks.
  • Build AI-powered automations and operational dashboards.
  • Partner closely with Product to influence roadmap decisions.
  • Work with Sales to ensure seamless customer handoffs.
  • Own executive customer escalations.
  • Develop scalable regional playbooks.
  • Use SQL and customer data to drive decisions.
  • Improve operational efficiency through AI and automation.
Requirements
  • 7+ years leading Customer Success, Customer Experience or Support organizations.
  • Experience leading leaders and scaling teams.
  • Strong product partnership experience.
  • Hands-on experience building AI automations and workflows.
  • Strong SQL and data analysis skills.
  • Experience building customer health scoring models.
  • Ability to operate strategically while remaining hands-on.
  • Background in high-growth technology companies.
  • Experience in restaurant technology, logistics, marketplace or operational SaaS preferred.
Why Apply?
  • Executive visibility reporting directly to the CEO.
  • Opportunity to shape company strategy.
  • Build a modern AI-enabled Customer Experience function.
  • Equity package.
  • Competitive compensation.
  • Excellent benefits.
  • High-growth environment with significant career progression.

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