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Director Of Customer Relations Jobs (NOW HIRING)

Union Wireless

Director of Customer Care

Fort Bridger, WY · On-site

$131K - $154K/yr

Union Wireless is seeking a Director of Customer Care to lead our customer-facing operations, including retail sales, business sales, operator services, and customer support. This is a unique ...

Socket.dev

Director of Customer Service

Bowling Green, OH · On-site

$90 - $130/hr

The Director of Customer Service must be able to work with people with different needs. They must also create an environment that will motivate employees to perform at their peak. Assure staff has ...

NEOGOV

Director of Customer Service

El Segundo, CA · On-site

NEOGOV is looking for a Director of Customer Service who can take the organization to its next level of scale and efficiency. Reporting directly to the Chief Operating Officer, they will serve as a ...

Union Wireless

Director of Customer Care

Fort Bridger, WY · On-site

$131K - $154K/yr

Union Wireless is seeking a Director of Customer Care to lead our customer-facing operations, including retail sales, business sales, operator services, and customer support. This is a unique ...

Workstream

Director of Customer Experience

Appleton, WI · On-site

$70 - $90/hr

Director of Customer Experience A Role That Matters: Join Our Chick-fil-A Team in Appleton, WI This isn't just a --it's an invitation to a purpose-driven leadership role. At our Chick-fil-A in ...

New

ButcherBox

Director of Customer Support

Watertown, MA · On-site

$160K - $182K/yr

The Director of Customer Support will help shape how we support and retain members while building a scalable operation for the future. Success requires balancing operational excellence with ...

leadsonline

Director of Customer Support

Plano, TX

The Director of Customer Support is a senior leadership position that is responsible for shaping and executing the global strategy for Customer Support at LeadsOnline. Reporting directly to the Chief ...

Climate First Bank

Director of Customer Experience

OR · On-site +1

Director of Customer Experience We're seeking an SVP, Director of Customer Experience to lead the design, buildout, and leadership of a fully remote customer support department developed from the ...

Dutch, LLC

Director of Customer Experience

$150K - $180K/yr

Director Of Customer Experience We're looking for a Director of Customer Experience to own the full member journey -- from the moment someone signs up to the ongoing relationship we build with them ...

New

Sauce

Director of Customer Experience

Manhattan, NY · On-site

Director Of Customer Experience Sauce is a restaurant technology platform helping local businesses grow through commission-free delivery and pickup, powered by our proprietary delivery optimization ...

INNERGY

Director of Customer Enablement

Austin, TX · On-site +1

The Director of Customer Enablement is responsible for building and leading INNERGY's customer enablement strategy across the entire post-sale customer journey. This leader will ensure both customers ...

FOOT LEVELERS LTD

DIRECTOR OF CUSTOMER EXPERIENCE

Roanoke, VA · On-site

$120 - $160/hr

Foot Levelers is looking for a Director of Customer Experience to lead and evolve how we serve, support, and grow our customers.This is a strategic, operational, and people-focused leadership role ...

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Director Of Customer Relations information

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$39K

$103.9K

$173K

How much do director of customer relations jobs pay per year?

As of Aug 21, 2026, the average yearly pay for director of customer relations in the United States is $103,920.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What does a director of customer relations do?

A Director of Customer Relations is responsible for overseeing and improving the relationships between an organization and its customers. They develop strategies to enhance customer satisfaction, address complaints, and ensure that customer service teams provide high-quality support. Additionally, they analyze customer feedback to implement process improvements and work closely with other departments to align customer experience initiatives with company goals. Their leadership ensures that the organization builds loyalty and maintains a positive reputation.

How does a director of customer relations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Relations often works closely with teams such as Sales, Marketing, Product Development, and Customer Support to ensure a seamless customer journey. This role involves gathering feedback from customers and sharing insights with relevant departments to drive product improvements and service enhancements. Regular cross-functional meetings and strategic planning sessions are common, as the director advocates for the customer's perspective and works to align organizational goals. Effective collaboration is essential for identifying pain points and implementing solutions that improve overall satisfaction.

What are the key skills and qualifications needed to thrive as a director of customer relations, and why are they important?

To thrive as a Director Of Customer Relations, you need expertise in customer service management, conflict resolution, and a solid background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, data analytics tools, and customer feedback systems is typically required. Exceptional leadership, emotional intelligence, and strategic communication are crucial soft skills for motivating teams and building lasting client relationships. These abilities drive customer satisfaction, foster loyalty, and contribute directly to the company's reputation and growth.

What is the difference between Director Of Customer Relations vs Customer Service Manager?

AspectDirector Of Customer RelationsCustomer Service Manager
ResponsibilitiesOversees overall customer relationship strategies, develops policies, manages teams across multiple departmentsManages daily customer service operations, handles customer complaints, supervises customer service staff
Required CredentialsBachelor’s degree, experience in customer relations, leadership skillsBachelor’s degree, experience in customer service, communication skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsFrontline customer interactions, team supervision, operational tasks

The main difference is that the Director Of Customer Relations focuses on strategic management and long-term relationship building, while the Customer Service Manager handles daily operations and customer interactions. Both roles require strong communication skills and relevant experience, but the director position involves higher-level planning and leadership responsibilities.

Is a director of customer relations a stressful job?

A director of customer relations often faces stress due to managing customer satisfaction, resolving conflicts, and meeting organizational goals. The role requires strong communication, problem-solving skills, and the ability to handle high-pressure situations, which can contribute to job stress levels.
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Director Of Customer Relations jobs near you
Infographic showing various Director Of Customer Relations job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $103,920 per year, or $50 per hour.

Director of Customer Experience

Midwest Heritage

West Des Moines, IA • On-site

Other

Posted 16 days ago

Job description

Additional Considerations (if any):
At Midwest Heritage, the core of our culture is taking care of the customer and taking care of each other. Our employees appreciate that their contributions make a direct impact on the success of our business as well as their own personal and professional growth.
Job Title: Director of Customer Experience
Department: Banking
FLSA: Salary
General Function: The Director of Customer Experience is accountable for defining, delivering, and continuously improving consistent, high-quality customer experience across all departments. This role serves as the enterprise owner of customer service strategy, service standards, and execution. This leader partners closely with managers to ensure customer interactions align with organizational values, regulatory requirements, and business goals while driving measurable improvements in customer satisfaction, loyalty, and retention.
Core Competencies
  • Customer-centric mindset with strong business acumen
  • Data-driven decision making
  • Coaching and people development
  • Change leadership and continuous improvement
  • Clear, confident communicator
Reporting Relations:
Accountable and Reports to: VP, Human Resources
Positions that Report to you: None
Primary Duties and Responsibilities:
  • Establish and own the enterprise-wide branch customer experience strategy, including service standards, behavioral expectations, and service recovery protocols.
  • Define what "great service" looks like at every customer touchpoint, from greeting to problem resolution.
  • Ensure consistency of customer experience across all departments.
  • Provide leadership, coaching, and direction to all employees.
  • Partner with managers to reinforce service expectations, accountability, and performance improvement.
  • Identify service gaps and work with managers to hold employees accountable.
  • Partner with Human Resources to design and deploy customer service training, onboarding, and ongoing development programs.
  • Ensure teams have the tools, knowledge, and confidence to deliver a high-quality customer experience.
  • Reinforce service behaviors through coaching, observation, and feedback loops
  • Own customer feedback channels (surveys, complaints, compliments, trends).
  • Analyze customer experience data and translate insights into actionable improvements.
  • Establish and monitor key performance indicators (e.g., customer satisfaction, service recovery effectiveness, complaint trends).
Secondary Duties and Responsibilities:
  • Other duties as assigned
Knowledge, Skills, Abilities, and Worker Characteristics:
  • Commitment to the Midwest Heritage mission and willingness to promote the values of the organization.
  • Strong organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines.
  • Proficient computer skills. Microsoft Office preferred (Outlook, Power Point, Excel and Word.)
  • Good verbal and written communication skills.
  • Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
  • Strong detail orientation including the ability to review forms for accuracy and completeness.
Education and Experience:
  • Bachelor's degree preferred.
  • 7+ years of progressive leadership experience in customer experience, retail banking, service operations, or a related field.
  • Demonstrated success leading service teams across multiple locations.
  • Strong understanding of retail banking operations and customer expectations.
  • Proven ability to influence without direct authority and partner cross-functionally.
Physical Requirements:
  • This position is classified sedentary/light and requires the ability to sit for long periods of time.
  • Visual requirements include: ability to see detail at near range with or without correction.
  • Must be able to perform the following physical activities: sitting for long periods, talking (in person and by telephone), hearing and repetitive motions.
Working Conditions:
  • The duties of this position are normally performed in a general office setting. This is a fast-paced work environment.
  • Frequent travel to all locations.
  • There is frequent pressure to meet deadlines and handle multiple projects in a day.

Equipment Used to Perform Job:
PC with Microsoft Office programs.
Contacts:
This position works with Midwest Heritage employees, bank customers, Hy-Vee employees, vendors and outside agents doing direct business with Midwest Heritage.
Confidentiality:
This position has the responsibility to protect the privacy and confidentiality of customers, employees and bank insurance/financial information at all times.

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