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Head Of Customer Relations Jobs (NOW HIRING)

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

The Consensus

Head of Customer Experience

Atlanta, GA · On-site

$200 - $250/hr

## Head of Customer ExperienceApplylocations: ATL1 - Atlanta, GAtime type: Full timeposted on: Posted 24 Days Agojob requisition id: JR102053Stord is The Consumer Experience Company, powering seamless ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Jacuzzi Group

Head of Customer Care

The Head of Customer Care is responsible for developing and executing the overall customer service strategy to deliver an exceptional customer experience. This leader is highly results-oriented ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

New York, NY · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

New York, NY · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Las Vegas, NV

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Doc's Diesel Limited

$60 - $80/hr

HEAD OF CUSTOMER EXPERIENCE Full-time | Monday-Friday, 8:00 am - 4:30 pm EST | Bryan, OH (On-site, Hybrid, or Remote) | $65,000-$75,000 per year ABOUT DOC'S DIESEL Doc's is in a true scaling phase.

Stord, Inc.

Head of Customer Experience

Atlanta, GA · On-site

$133K - $170K/yr

As the Head of Customer Experience, you are the strategic visionary responsible for the end-to-end customer journey and the long-term health of our global enterprise portfolio. Reporting directly to ...

Doc's Diesel

Head of Customer Experience

Bryan, OH · On-site

$65K - $75K/yr

HEAD OF CUSTOMER EXPERIENCE Full-time | Monday-Friday, 8:00 am - 4:30 pm EST | Bryan, OH (On-site, Hybrid, or Remote) | $65,000-$75,000 per year ABOUT DOC'S DIESEL Doc's is in a true scaling phase.

Doc's Diesel

Head of Customer Experience

Bryan, OH · Hybrid

$65K - $75K/yr

HEAD OF CUSTOMER EXPERIENCE Full-time | Monday-Friday, 8:00 am - 4:30 pm EST | Bryan, OH (On-site, Hybrid, or Remote) | $65,000-$75,000 per year ABOUT DOC'S DIESEL Doc's is in a true scaling phase.

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Head Of Customer Relations information

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$12

$26

$50

How much do head of customer relations jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for head of customer relations in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Head of Customer Relations?

To excel as a Head of Customer Relations, you need strong leadership abilities, expertise in customer service strategy, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer analytics tools, and certifications in customer experience or service management are typically required. Outstanding interpersonal skills, emotional intelligence, and a talent for conflict resolution help build lasting client relationships and guide teams effectively. These skills ensure customer satisfaction, retention, and alignment between customer needs and business objectives.

How does the Head of Customer Relations collaborate with other departments to improve customer satisfaction?

The Head of Customer Relations frequently works cross-functionally with teams such as Sales, Marketing, Product Development, and Operations to ensure a seamless customer experience. They provide direct feedback from customers to inform product improvements, help design customer-centric policies, and coordinate with marketing to align messaging with client expectations. Regular meetings and collaborative projects are common, as the role is pivotal in bridging the gap between customers and internal stakeholders. This collaborative approach not only addresses customer concerns efficiently but also drives continuous improvement across the organization.

What does the head of customer relations do?

The head of customer relations oversees the company's customer service strategy, manages the customer relations team, and ensures customer satisfaction and loyalty. They analyze customer feedback, develop policies to improve service quality, and often use CRM tools to track interactions and resolve issues efficiently.
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Head Of Customer Relations jobs near you
Infographic showing various Head Of Customer Relations job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.

Director Of Customer Relations

Bright Stars Academy

Egg Harbor Township, NJ • On-site

$22 - $24/hr

Full-time

Medical, PTO

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

The Director of Customer Relations is responsible for ensuring a superior customer
experience by delivering exceptional service, maintaining efficient administrative systems,
and fostering strong communication with families. This role oversees front desk operations,
ensures account accuracy, supports daily facility functions, and contributes significantly to
student satisfaction and retention.
Position Objectives
  • Deliver the highest standard of customer service to all families
  • Promote overall customer satisfaction and foster strong, positive relationships
  • Support student retention through timely and effective communication
  • Oversee accurate account management and tuition processing

Administrative Responsibilities
  • Interview, hire, and train front desk staff; conduct regular performance evaluations

and provide feedback
  • Manage staff schedules, approve time-off requests, and coordinate shift coverage as

needed
  • Oversee tuition and fee collection to ensure accuracy and timeliness
  • Maintain account integrity, including payment method updates and class drops for

non-payment
  • Develop and implement efficient internal systems to enhance facility operations
  • Maintain inventory and manage updates to merchandise/pro shop in iClassPro

Facility Oversight
  • Ensure the facility remains clean, safe, and welcoming for all families and staff
  • Support general cleaning and organizational tasks as necessary
  • Confirm that nightly closing procedures are followed and the facility is ready for the next dayCore Responsibilities
  • Answer incoming phone calls, respond to emails, and return voicemails promptly
  • Post tuition charges, process payments, and distribute account statements to families
  • Prepare and send a daily front desk update with key notes, schedule changes, family communication reminders, and task checklists
  • Complete daily administrative tasks that support programming and operational success
  • Assist with logistics for special events such as gym shows, All Star Team fittings, and merchandise orders
  • Maintain lobby flyer displays and ensure content is up-to-date
  • Provide additional administrative support to directors and management as needed

Benefits:
  • Employee discount
  • Health insurance
  • Paid time off
  • Professional development assistance

Work Location: In person

Apply