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Head Of Customer Relations Jobs (NOW HIRING)

Haley Bridge

Head of Customer Success

Manhattan, NY · On-site

Head Of Customer Success Career opportunity for a product driven, ambitious and confident individual to join a Fintech business with growth plans and to take ownership of Capital Markets/Investment ...

Hackajob

Head of Customer Experience

Atlanta, GA · On-site

$133K - $170K/yr

Head Of Customer Experience Stord is the consumer experience company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

New York, NY · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Jacuzzi Group

Head of Customer Care

The Head of Customer Care is responsible for developing and executing the overall customer service strategy to deliver an exceptional customer experience. This leader is highly results-oriented ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

New York, NY · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Doc's Diesel

Head of Customer Experience

Bryan, OH · On-site

$65K - $75K/yr

HEAD OF CUSTOMER EXPERIENCE Full-time | Monday-Friday, 8:00 am - 4:30 pm EST | Bryan, OH (On-site, Hybrid, or Remote) | $65,000-$75,000 per year ABOUT DOC'S DIESEL Doc's is in a true scaling phase.

Doc's Diesel Limited

$60 - $80/hr

HEAD OF CUSTOMER EXPERIENCE Full-time | Monday-Friday, 8:00 am - 4:30 pm EST | Bryan, OH (On-site, Hybrid, or Remote) | $65,000-$75,000 per year ABOUT DOC'S DIESEL Doc's is in a true scaling phase.

Jacuzzi Group

Head of Customer Care

The Head of Customer Care is responsible for developing and executing the overall customer service strategy to deliver an exceptional customer experience. This leader is highly results-oriented ...

Somewhere

Head of Customer Delight

Head Of Customer Delight Position: Head of Customer Delight Work Hours (Client): 8:00 AM - 5:00 PM EST Holidays: TBD Pay Range: USD 1,800 - 2,000/month (varies based on skill set and experience level ...

Doc's Diesel

Head of Customer Experience

Bryan, OH · Remote

$65K - $75K/yr

HEAD OF CUSTOMER EXPERIENCE Full-time | Monday-Friday, 8:00 am - 4:30 pm EST | Bryan, OH (On-site, Hybrid, or Remote) | $65,000-$75,000 per year ABOUT DOC'S DIESEL Doc's is in a true scaling phase.

Doc's Diesel

Head of Customer Experience

$65K - $75K/yr

Head Of Customer Experience Full-time | Monday-Friday, 8:00 am - 4:30 pm EST | Bryan, OH (On-site, Hybrid, or Remote) | $65,000-$75,000 per year About Doc's Diesel Doc's is in a true scaling phase.

Stord, Inc.

Head of Customer Experience

Atlanta, GA · On-site

$133K - $170K/yr

As the Head of Customer Experience, you are the strategic visionary responsible for the end-to-end customer journey and the long-term health of our global enterprise portfolio. Reporting directly to ...

InSite Health Inc

Head of Customer Success

Marlton, NJ · On-site

$130K - $180K/yr

Head of Customer Success Location: Remote: Exceptional remote candidates may be considered with frequent travel to client sites. Candidates located in New Jersey, Pennsylvania, or the Greater New ...

Doc's Diesel

Head of Customer Experience

Bryan, OH · Hybrid

$65K - $75K/yr

HEAD OF CUSTOMER EXPERIENCE Full-time | Monday-Friday, 8:00 am - 4:30 pm EST | Bryan, OH (On-site, Hybrid, or Remote) | $65,000-$75,000 per year ABOUT DOC'S DIESEL Doc's is in a true scaling phase.

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Head Of Customer Relations information

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How much do head of customer relations jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for head of customer relations in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Head of Customer Relations?

To excel as a Head of Customer Relations, you need strong leadership abilities, expertise in customer service strategy, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer analytics tools, and certifications in customer experience or service management are typically required. Outstanding interpersonal skills, emotional intelligence, and a talent for conflict resolution help build lasting client relationships and guide teams effectively. These skills ensure customer satisfaction, retention, and alignment between customer needs and business objectives.

How does the Head of Customer Relations collaborate with other departments to improve customer satisfaction?

The Head of Customer Relations frequently works cross-functionally with teams such as Sales, Marketing, Product Development, and Operations to ensure a seamless customer experience. They provide direct feedback from customers to inform product improvements, help design customer-centric policies, and coordinate with marketing to align messaging with client expectations. Regular meetings and collaborative projects are common, as the role is pivotal in bridging the gap between customers and internal stakeholders. This collaborative approach not only addresses customer concerns efficiently but also drives continuous improvement across the organization.

What does the head of customer relations do?

The head of customer relations oversees the company's customer service strategy, manages the customer relations team, and ensures customer satisfaction and loyalty. They analyze customer feedback, develop policies to improve service quality, and often use CRM tools to track interactions and resolve issues efficiently.
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Head Of Customer Relations jobs near you
Infographic showing various Head Of Customer Relations job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.

Head of Customer Success

Manhattan, NY • On-site

Haley Bridge
See more jobs at Haley Bridgeexternal

Other

Re-posted 5 days ago

Job description

Head Of Customer Success

Career opportunity for a product driven, ambitious and confident individual to join a Fintech business with growth plans and to take ownership of Capital Markets/Investment Banking customers.

Role and Responsibilities:

My client, a well-established FinTech Software Provider with a global client base in the Investment Banking and Capital Markets sector, is looking to hire an accomplished Head of Customer Success to join a dynamic team and support US based clients.

In this role, you will engage with and face off directly to the firm's clients, who are exclusively in the Banking and Financial Markets sector.

You will manage, guide, lead and mentor a team of CSMs.

You will liaise directly with key stakeholders and technical/development teams and will also utilise your Salesforce CRM expertise to demonstrate concepts and solutions to customers.

You will have overall responsibility for a specific set of clients, ensuring that they achieve business success with the firm's platform and subsequently renew their subscription each year, as well as on-boarding new customers.

You will become an expert in the firm's product, allowing you to maximise your client relationships.

Desired Skills:

· Exceptional client relationship management, communication and engagement skills, gained in a client-facing role as a Customer Success Manager

· Previous experience leading a team of CSMs - genuine desire to take members of your team forwards in their career

· Strong Capital Markets/Investment Banking experience is essential – Sales, Trading and Research

· Previous experience supporting complex solutions (SaaS, CRM) as an external vendor – with clients ranging from small businesses to large scale Investment Banks

· Strong technical understanding of SaaS/CRM/Salesforce

· Proven track record of handling day to day communications with external clients – both technical and commercial

· Proven ability to upsell and cross-sell opportunities and negotiate and execute client contract renewals

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