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Manager Of Customer Relations Jobs (NOW HIRING)

Snipes

Manager of Customer Analytics

Bensalem, PA · On-site

SNIPES Manager of Customer Analytics Hybrid Bensalem, PA We live sneakers, streetwear, and neighborhood culture! All Day! Every Day! With more than 750 stores in Europe and the USA, SNIPES is one of ...

Jiffy

Manager of Customer Service

Dallas, TX · On-site

As our Manager of Customer Service, you'll own the quality, speed, and intelligence of every customer interaction at Jiffy. This is the senior-most seat over our support and customer experience ...

AxisCare

Manager of Customer Success

Waco, TX · Remote

- Manager of Customer Success Reports To: Director of Customer Success Department: Customer Success Location: Remote Position Type: Full-Time Position Summary AxisCare is a dynamic and innovative home ...

Toyota of Kenner

Customer Relations

Kenner, LA · On-site

Automotive Customer Relations Coordinator Key Responsibilities Customer Support: Act as the first ... managers when necessary. Post sale follow up: Call or message buyers within 24 hours of a vehicle ...

Toyota of Kenner

Customer Relations

Kenner, LA

Automotive Customer Relations Coordinator Key Responsibilities Customer Support: Act as the first ... managers when necessary. Post sale follow up: Call or message buyers within 24 hours of a vehicle ...

Toyota of Kenner

Customer Relations

Kenner, LA · On-site

Automotive Customer Relations Coordinator Key Responsibilities Customer Support: Act as the first ... managers when necessary. Post sale follow up: Call or message buyers within 24 hours of a vehicle ...

Tmhcc

Customer Relations Representative

Carmel, IN · Hybrid

$20/hr

Customer Relations Representative At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just business-we believe in empowering our people. As a global ...

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Manager Of Customer Relations information

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How much do manager of customer relations jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for manager of customer relations in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What does a manager of customer relations do?

A Manager of Customer Relations oversees the relationship between a company and its customers to ensure satisfaction and loyalty. They handle customer inquiries and complaints, develop strategies to improve customer experience, and coordinate with other departments to resolve issues. Their role often includes analyzing customer feedback, implementing service improvements, and training staff on customer service protocols. Ultimately, their goal is to foster positive relationships that support business growth.

How does a manager of customer relations typically collaborate with other departments to enhance customer satisfaction?

A Manager of Customer Relations frequently works cross-functionally with teams such as sales, marketing, product development, and support to address customer feedback and resolve issues efficiently. They often serve as the voice of the customer, relaying insights and trends to help other departments improve products or services. Regular meetings and collaborative projects are common, ensuring that customer-centric strategies are aligned across the organization. This teamwork helps drive continuous improvements in the overall customer experience.

What are the key skills and qualifications needed to thrive as a manager of customer relations, and why are they important?

To thrive as a Manager of Customer Relations, you need a solid background in customer service, problem-solving, and team leadership, often supported by a bachelor's degree in business or a related field. Experience with CRM software such as Salesforce, proficiency in data analysis tools, and certifications like Certified Customer Service Manager (CCSM) are valuable. Exceptional communication, conflict resolution, and emotional intelligence help build strong client relationships and foster a positive team environment. These skills are crucial for ensuring customer satisfaction, enhancing brand loyalty, and driving business growth.

What is the difference between Manager Of Customer Relations vs Customer Service Manager?

AspectManager Of Customer RelationsCustomer Service Manager
Primary FocusBuilding long-term customer relationships and loyaltyOverseeing daily customer service operations
Required CredentialsBachelor's degree in Business, Marketing, or related field; experience in customer relationsBachelor's degree; experience in customer service management
Work EnvironmentStrategic planning, client meetings, relationship developmentTeam supervision, customer support centers, complaint resolution
Industry UsageCommon in industries emphasizing customer retentionWidespread across retail, hospitality, and service sectors

The Manager Of Customer Relations focuses on fostering long-term relationships and customer loyalty, often involving strategic planning and client engagement. In contrast, the Customer Service Manager primarily manages daily customer support operations and team supervision. Both roles require relevant experience and education but differ in their scope and objectives within the customer experience spectrum.

Is manager of customer relations a stressful job?

The manager of customer relations role can be stressful due to the need to handle customer complaints, resolve conflicts, and meet service targets. It requires strong communication, problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.

What cities are hiring for Manager Of Customer Relations jobs?

Cities with the most Manager Of Customer Relations job openings:

What are the most commonly searched types of Of Customer Relations jobs?

The most popular types of Of Customer Relations jobs are:

What states have the most Manager Of Customer Relations jobs?

States with the most job openings for Manager Of Customer Relations jobs include:

Manager Of Customer Relations jobs near you

Manager of Customer Analytics

Snipes

Bensalem, PA • On-site

Full-time

Medical, Retirement, PTO

Posted 15 days ago

SNIPES rating

6.2

Company rating: 6.2 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

51st of 105 rated fashion retailers

Job description

SNIPES Manager of Customer Analytics
Hybrid
Bensalem, PA
We live sneakers, streetwear, and neighborhood culture! All Day! Every Day!
With more than 750 stores in Europe and the USA, SNIPES is one of the leading sneaker and streetwear retailers worldwide. Since opening its first store in Essen, Germany in 1998, SNIPES has been an integral part of street culture and is constantly growing thanks to its proximity to the community and regular openings worldwide.
At SNIPES, everything revolves around youth culture. In stores and online at snipes.com and snipesusa.com, our community finds a wide range of internationally renowned sneakers and apparel brands for the latest fits from head to toe. We dive deep into subcultures, sponsor some of the biggest hip-hop festivals, events, and sports teams throughout the world to stay close to our community and keep our deep roots in the global street culture community. Therefore, we work closely with key figures from the scene like DJ Khaled, our Chief Creative Officer. But whether it's sponsorships or developing grassroots projects - we prioritize giving back to the community in everything we do.
SNIPES has always kept an ear to the streets to create a meaningful impact in the communities we serve. Through our community program "SNIPES serves" and its localized approach we support the needs of our communities, empower, and celebrate our dynamic culture.
Overview: Reporting to the Director of Customer Experience, the Manager of Customer Analytics will own the path from raw customer data to named business action. This role will manage the Data Insights Analyst, set the analytic agenda and bring the customer voice into organization wide discussions with the numbers behind it. SNIPES puts the customer at the center of how we grow. We collect customer signal across every touchpoint, from service cases to loyalty behavior to survey feedback. We are looking for a leader who turns that data into the decisions the business acts on.
Responsibilities:
Customer Intelligence
  • Turn loyalty program data into a signal on our highest-value customers, tracking what drives members to stay, spend and churn, and surface it while the business can still act on it
  • Blend operational data with consumer research, including segmentation studies, audience profiles, brand tracking into a single view of the customer
  • Monitor and influence ongoing reads for NPS, CSAT and net sentiment by touchpoint
  • Connect customer signal to commerce outcomes across web, app, and store: conversion, AOV, frequency, and LTV, including lifecycle and CRM performance

Data Foundation and Team
  • Build the analytics backbone for the loyalty and CRM function, helping to establish and govern KPI framework
  • Be the business owner of the customer data stack. Define what it needs to do so loyalty, orders, service, engagement data, and more resolve to one customer. Work with IT and vendors to get it built
  • Reduce manual reporting effort through repeatable, documented processes.
  • Manage and develop the Data Insights Analyst and run intake for org-wide data requests against business impact

Qualifications:
  • 5 or more years in analytics, consumer insights or customer measurement. Retail, ecommerce or omnichannel preferred
  • Management experienced preferred
  • Direct experience with loyalty, membership or subscription program data.
  • Fluent in SQL and at least one BI platform- Looker or Salesforces a plus
  • Working knowledge of unit economics, including CAC, LTV and contribution margin.
  • Experience in survey methodology grounding
  • Proven record of joining data across unconnected systems into one credible answer
  • Prior experience presenting to executives in plain language with sized business impact
  • Experience standing up a measurement function rather than inheriting one

Cultural Success Factors
  • Enthusiasm for the brand
  • Consumer Obsessed
  • Innovative Mindset
  • Collaborative nature
  • Skillful communicator
  • Adaptable and Flexible
  • Disciplined and self-motivated

Benefits with SNIPES
  • Generous Employee Discount
  • Paid Holidays
  • Summer Hours
  • Hybrid work schedule
  • PTO (Paid Time Off)
  • Bonus Plan
  • Affordable Health Insurance
  • Retirement Contributions

Snipes USA and all its subsidiary Companies are equal opportunity employers. We will not discriminate or make hiring decisions based on race, religion, creed, color, national origin, sex, political affiliation, sexual orientation, or any other criteria that would violate any Federal or State laws
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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