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Manager Of Customer Relations Jobs (NOW HIRING)

Vault Insurance

Customer Relations Associate

Tampa, FL · On-site

$36K - $45K/yr

... of teamwork and collaboration * Strong time management and attention to detail * Strong written and verbal communication skills, including the ability to communicate effectively through multiple ...

Critter Control

Customer Relations Specialist

Quincy, FL · On-site

$17 - $20/hr

Customer Relations Specialist Pay Range $17 to $20 an hour We need your next-level service mindset ... The pest management industry is growing - and is a recession resistant line of business * You have ...

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CarStar

customer relations manager

Los Fresnos, TX

Provide excellent customer service, receive customer, assist in initiating the repair process, direct all telephone calls accordingly, schedule and follow-up wiht all referrals, assist all department ...

AAA USA Inc

Customer Relations Specialist

Wichita, KS · On-site

The Customer Relations Specialist serves as the primary point of contact for customers, providing ... Manages budgets and the distribution of promotional items * Interfaces with customers, leads agenda ...

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How much do manager of customer relations jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for manager of customer relations in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What does a manager of customer relations do?

A Manager of Customer Relations oversees the relationship between a company and its customers to ensure satisfaction and loyalty. They handle customer inquiries and complaints, develop strategies to improve customer experience, and coordinate with other departments to resolve issues. Their role often includes analyzing customer feedback, implementing service improvements, and training staff on customer service protocols. Ultimately, their goal is to foster positive relationships that support business growth.

How does a manager of customer relations typically collaborate with other departments to enhance customer satisfaction?

A Manager of Customer Relations frequently works cross-functionally with teams such as sales, marketing, product development, and support to address customer feedback and resolve issues efficiently. They often serve as the voice of the customer, relaying insights and trends to help other departments improve products or services. Regular meetings and collaborative projects are common, ensuring that customer-centric strategies are aligned across the organization. This teamwork helps drive continuous improvements in the overall customer experience.

What are the key skills and qualifications needed to thrive as a manager of customer relations, and why are they important?

To thrive as a Manager of Customer Relations, you need a solid background in customer service, problem-solving, and team leadership, often supported by a bachelor's degree in business or a related field. Experience with CRM software such as Salesforce, proficiency in data analysis tools, and certifications like Certified Customer Service Manager (CCSM) are valuable. Exceptional communication, conflict resolution, and emotional intelligence help build strong client relationships and foster a positive team environment. These skills are crucial for ensuring customer satisfaction, enhancing brand loyalty, and driving business growth.

What is the difference between Manager Of Customer Relations vs Customer Service Manager?

AspectManager Of Customer RelationsCustomer Service Manager
Primary FocusBuilding long-term customer relationships and loyaltyOverseeing daily customer service operations
Required CredentialsBachelor's degree in Business, Marketing, or related field; experience in customer relationsBachelor's degree; experience in customer service management
Work EnvironmentStrategic planning, client meetings, relationship developmentTeam supervision, customer support centers, complaint resolution
Industry UsageCommon in industries emphasizing customer retentionWidespread across retail, hospitality, and service sectors

The Manager Of Customer Relations focuses on fostering long-term relationships and customer loyalty, often involving strategic planning and client engagement. In contrast, the Customer Service Manager primarily manages daily customer support operations and team supervision. Both roles require relevant experience and education but differ in their scope and objectives within the customer experience spectrum.

Is manager of customer relations a stressful job?

The manager of customer relations role can be stressful due to the need to handle customer complaints, resolve conflicts, and meet service targets. It requires strong communication, problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.

What cities are hiring for Manager Of Customer Relations jobs?

Cities with the most Manager Of Customer Relations job openings:

What are the most commonly searched types of Of Customer Relations jobs?

The most popular types of Of Customer Relations jobs are:

What states have the most Manager Of Customer Relations jobs?

States with the most job openings for Manager Of Customer Relations jobs include:

Manager Of Customer Relations jobs near you

Customer Relations Associate

Vault Insurance

Tampa, FL • On-site

$36K - $45K/yr

Other

Life, Retirement, PTO

Posted 4 days ago

Job description

Customer Relations Associate

At Vault, we are not just insuring assets. We are reducing risks with data-driven technology to Protect What Matters Most to our customers. Our team is driven by a shared commitment to protect customers' most prized possessions. We look at the bigger picture to provide custom solutions, exceptional service, and risk management to protect their legacy proactively.

The Customer Relations Associate role will be a hybrid schedule working onsite three days a week in our Tampa office.

Voted Best Places to work in Tampa Bay

An innovative, open-minded environment, built on trust and empowerment

A diverse and inclusive organization where we value each individuals' strengths and expertise

A team committed to charity and community involvement

Mentorship from the top minds in the industry

A forward-thinking team backed by cutting edge technology

A-Financial Strength rating by AM Best

Comprehensive benefits tailored to your lifestyle

Job Responsibilities include but are not limited to:

  • Support our external customers via incoming phone calls and email communication
  • Follow up as needed with agent partners and customers to ensure we are providing a luxury experience
  • Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
  • Identify needs of customers and provide solutions and or alternatives when needed
  • Maintain established levels of productivity, service and quality standards in a fast-paced environment
  • Provide feedback and process improvement recommendations to ensure efficiency and exceptional customer experience
  • Attend trainings and continuing education sessions to define growth opportunity pathways

Preferred qualifications

  • A Bachelor's degree or prior insurance experience in a role directly supporting customers
  • Exceptional customer service skills and ability to work independently and collaboratively with cross-functional teams to continue to cultivate an environment of teamwork and collaboration
  • Strong time management and attention to detail
  • Strong written and verbal communication skills, including the ability to communicate effectively through multiple channels
  • Effective ability to cultivate strong business relationships through a clear focus on internal and external customers
  • Basic ability to navigate computers and applications (Microsoft Office)
  • Shifts are addressed on an individual basis for applicable role

Benefits include but are not limited to:

  • Flexible Spending Accounts & Health Savings Accounts, with company contributions
  • Company paid comprehensive life & disability insurance plans
  • 24/7 Telehealth Doctor Access, Virtual wellness screenings, Employee Assistance Programs
  • Company 401k retirement plan with Day 1 eligibility (6% company match, 100% immediate vesting)
  • 23 PTO days/year
  • 11 Paid Holidays……and so much more!

We believe diversity makes us better, and we seek to create a workplace where all feel a sense of belonging.

Apply