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Manager Of Customer Relations Jobs (NOW HIRING)

Orkin LLC

Customer Relations Specialist

Ocala, FL · On-site

$17 - $20/hr

Our Customer Relations Specialist position gives you an opportunity to help customers with your ... The Pest Management Industry is growing - and is a recession resistant line of business * You have ...

Valvoline

Customer Relations Specialist

Niagara Falls, NY · On-site

$16.50 - $17.50/hr

Geared for the Driven At Buffalo Lube Associates, LP, a franchisee of Valvoline Instant Oil ... What you'll do As a Customer Relations Specialist, you are often the first face our customers see ...

Valvoline

Customer Relations Specialist

Buffalo, NY · On-site

$16.50 - $17.50/hr

Geared for the Driven At Buffalo Lube Associates, LP, a franchisee of Valvoline Instant Oil ... What you'll do As a Customer Relations Specialist, you are often the first face our customers see ...

Valvoline

Customer Relations Specialist

Lackawanna, NY · On-site

$16.50 - $17.50/hr

Geared for the Driven At Buffalo Lube Associates, LP, a franchisee of Valvoline Instant Oil ... What you'll do As a Customer Relations Specialist, you are often the first face our customers see ...

VIOC

Customer Relations Specialist

Hamburg, NY

$16.50 - $17.50/hr

It's our goal to not only serve but to earn the trust of our communities and have each other's backs. What you'll do As a Customer Relations Specialist, you are often the first face our customers see ...

VIOC

Customer Relations Specialist

Cheektowaga, NY

$16.50 - $17.50/hr

It's our goal to not only serve but to earn the trust of our communities and have each other's backs. What you'll do As a Customer Relations Specialist, you are often the first face our customers see ...

Suburban Propane

Customer Relations Specialist

Coventry, RI · On-site

$18.50 - $23.10/hr

Responsibilities • Handle a high volume of incoming calls ensuring customer service quality ... manage customer account data which includes setting up new accounts and maintaining related data ...

New

The Cary Company

Customer Relations Specialist

Addison, IL · On-site

$45K - $55K/yr

... as a Customer Relations Specialist . This role is perfect for someone who thrives on managing ... You'll support our sales force and management team while thinking beyond the immediate scope of the ...

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How much do manager of customer relations jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for manager of customer relations in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A customer relations manager oversees interactions between a company and its customers to ensure satisfaction and loyalty. They handle customer inquiries, resolve complaints, develop strategies to improve service quality, and often use customer relationship management (CRM) tools to track interactions. Strong communication, problem-solving skills, and knowledge of company products or services are essential for this role.

What is the role of a customer relationship manager?

A customer relationship manager is responsible for maintaining and improving relationships with clients to enhance customer satisfaction and loyalty. They analyze customer feedback, coordinate with sales and support teams, and use CRM tools to track interactions and identify opportunities for growth. Strong communication, problem-solving skills, and knowledge of CRM software are essential for this role.

What does a Manager of Customer Relations do?

A Manager of Customer Relations oversees the relationship between a company and its customers to ensure satisfaction and loyalty. They handle customer inquiries and complaints, develop strategies to improve customer experience, and coordinate with other departments to resolve issues. Their role often includes analyzing customer feedback, implementing service improvements, and training staff on customer service protocols. Ultimately, their goal is to foster positive relationships that support business growth.

What are the key skills and qualifications needed to thrive as a Manager of Customer Relations, and why are they important?

To thrive as a Manager of Customer Relations, you need a solid background in customer service, problem-solving, and team leadership, often supported by a bachelor's degree in business or a related field. Experience with CRM software such as Salesforce, proficiency in data analysis tools, and certifications like Certified Customer Service Manager (CCSM) are valuable. Exceptional communication, conflict resolution, and emotional intelligence help build strong client relationships and foster a positive team environment. These skills are crucial for ensuring customer satisfaction, enhancing brand loyalty, and driving business growth.

How does a Manager of Customer Relations typically collaborate with other departments to enhance customer satisfaction?

A Manager of Customer Relations frequently works cross-functionally with teams such as sales, marketing, product development, and support to address customer feedback and resolve issues efficiently. They often serve as the voice of the customer, relaying insights and trends to help other departments improve products or services. Regular meetings and collaborative projects are common, ensuring that customer-centric strategies are aligned across the organization. This teamwork helps drive continuous improvements in the overall customer experience.

What does a head of customer relations do?

A Manager of Customer Relations oversees interactions between a company and its customers to ensure satisfaction and loyalty. They develop strategies to improve customer experience, handle escalated issues, and coordinate with other departments to address customer needs effectively. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

What is the difference between Manager Of Customer Relations vs Customer Service Manager?

AspectManager Of Customer RelationsCustomer Service Manager
Primary FocusBuilding long-term customer relationships and loyaltyOverseeing daily customer service operations
Required CredentialsBachelor's degree in Business, Marketing, or related field; experience in customer relationsBachelor's degree; experience in customer service management
Work EnvironmentStrategic planning, client meetings, relationship developmentTeam supervision, customer support centers, complaint resolution
Industry UsageCommon in industries emphasizing customer retentionWidespread across retail, hospitality, and service sectors

The Manager Of Customer Relations focuses on fostering long-term relationships and customer loyalty, often involving strategic planning and client engagement. In contrast, the Customer Service Manager primarily manages daily customer support operations and team supervision. Both roles require relevant experience and education but differ in their scope and objectives within the customer experience spectrum.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Director of Customer Service or Vice President of Customer Experience, which can offer six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.
What cities are hiring for Manager Of Customer Relations jobs? Cities with the most Manager Of Customer Relations job openings:
What are the most commonly searched types of Of Customer Relations jobs? The most popular types of Of Customer Relations jobs are:
What states have the most Manager Of Customer Relations jobs? States with the most job openings for Manager Of Customer Relations jobs include:
Manager Of Customer Relations jobs near you

Customer Relations Specialist

Service Pros Auto Glass

Columbia, SC

$1.0K - $2.5K/wk

Full-time

Re-posted 13 days ago

Job description

Customer Relations Specialist - Columbia

Join the Service Pros Auto Glass team inside our partnered dealerships! You'll engage customers, spot glass-replacement opportunities, and coordinate quick, professional service — all while building strong relationships and developing a personal team. This role is perfect for a teachable person who loves being part of a supportive, winning team.

What You'll Do:

  • Engage customers in the service drive and identify windshield replacement needs.
  • Educate and guide customers through their options and next steps.
  • Build strong relationships with service advisors, managers, and technicians.
  • Encourage dealership referrals and hit daily/weekly sales goals.
  • Schedule and coordinate on-site glass services.
  • Keep accurate records of leads, interactions, and completed jobs.
  • Represent the company with a professional, positive attitude.

What Makes You a Great Fit:

  • Experience in customer service or sales is a plus, but not required.
  • Strong communication and people skills.
  • A self-motivated, proactive approach — you enjoy taking the lead.
  • Team-oriented mindset with a friendly, professional appearance.
  • Valid driver's license and reliable transportation.

What We Offer:

  • A fun, energetic, team-first culture
  • Ability to earn $1000 - $2500 per week
  • You are paid on a weekly basis
  • Promotion from within and clear growth paths
  • Ongoing training and development

Team events, company outings, and a culture that celebrates wins