ZipRecruiter

Log In

1

Manager Of Customer Relations Jobs in Virginia (NOW HIRING)

Team Fishel

Customer Relations Coordinator

Hartfield, VA · On-site

$22 - $25/hr

The Customer Relations Representative provides communication support throughout the life cycle of a ... scope of responsibility * Facilitate customer issue escalations to local management/support as ...

CarMax, Inc.

Analyst, Customer Relations

Richmond, VA · On-site

Team Overview As part of the Customer Relations team , you'll collaborate with Home Office ... Conduct thorough research and collaborate with Field Management to recommend effective solutions ...

Carmax

Analyst, Customer Relations

Richmond, VA · On-site

$47K - $71K/yr

Team Overview As part of the Customer Relations team , you'll collaborate with Home Office ... Conduct thorough research and collaborate with Field Management to recommend effective solutions ...

Carmax

Analyst, Customer Relations

Richmond, VA · On-site +1

Team Overview As part of the Customer Relations team , you'll collaborate with Home Office ... Conduct thorough research and collaborate with Field Management to recommend effective solutions ...

Bass Pro Shops

Customer Relations - Full Time

Henrico, VA · On-site

$15 - $17.75/hr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... with Management, coworkers and customers * Ability to operate computerized Point of Sale register ...

Carmax

SR Coordinator, Customer Relations

Richmond, VA · On-site

$18.10 - $27.90/hr

In this role, you'll manage escalated customer concerns, including high-risk and executive-level ... At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and ...

Carmax

SR Coordinator, Customer Relations

Richmond, VA · On-site

$18.10 - $27.90/hr

In this role, you'll manage escalated customer concerns, including high-risk and executive-level ... At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and ...

Cabela's

Customer Relations - Full Time

Henrico, VA · On-site

$15 - $17.75/hr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... with Management, coworkers and customers * Ability to operate computerized Point of Sale register ...

Orkin

Customer Relations Specialist

Richmond, VA · On-site

$250/hr

Customer Service Specialist position gives you an opportunity to help customers with your service ... The Pest Management Industry is growing - and is a recession resistant line of business. * You have ...

Orkin LLC

Customer Relations Specialist

Richmond, VA · On-site

$20 - $25/hr

Our Customer Service Specialist position gives you an opportunity to help customers with your ... The Pest Management Industry is growing - and is a recession resistant line of business * You have ...

Orkin

Customer Relations Specialist

Richmond, VA · On-site

$20 - $25/hr

Our Customer Service Specialist position gives you an opportunity to help customers with your ... The Pest Management Industry is growing - and is a recession resistant line of business * You have ...

next page

Showing results 1-20

All JobsOf Customer Relations JobsManager Of Customer Relations JobsManager Of Customer Relations Jobs in Virginia

Manager Of Customer Relations information

What does a manager of customer relations do?

A Manager of Customer Relations oversees the relationship between a company and its customers to ensure satisfaction and loyalty. They handle customer inquiries and complaints, develop strategies to improve customer experience, and coordinate with other departments to resolve issues. Their role often includes analyzing customer feedback, implementing service improvements, and training staff on customer service protocols. Ultimately, their goal is to foster positive relationships that support business growth.

How does a manager of customer relations typically collaborate with other departments to enhance customer satisfaction?

A Manager of Customer Relations frequently works cross-functionally with teams such as sales, marketing, product development, and support to address customer feedback and resolve issues efficiently. They often serve as the voice of the customer, relaying insights and trends to help other departments improve products or services. Regular meetings and collaborative projects are common, ensuring that customer-centric strategies are aligned across the organization. This teamwork helps drive continuous improvements in the overall customer experience.

What are the key skills and qualifications needed to thrive as a manager of customer relations, and why are they important?

To thrive as a Manager of Customer Relations, you need a solid background in customer service, problem-solving, and team leadership, often supported by a bachelor's degree in business or a related field. Experience with CRM software such as Salesforce, proficiency in data analysis tools, and certifications like Certified Customer Service Manager (CCSM) are valuable. Exceptional communication, conflict resolution, and emotional intelligence help build strong client relationships and foster a positive team environment. These skills are crucial for ensuring customer satisfaction, enhancing brand loyalty, and driving business growth.

What is the difference between Manager Of Customer Relations vs Customer Service Manager?

AspectManager Of Customer RelationsCustomer Service Manager
Primary FocusBuilding long-term customer relationships and loyaltyOverseeing daily customer service operations
Required CredentialsBachelor's degree in Business, Marketing, or related field; experience in customer relationsBachelor's degree; experience in customer service management
Work EnvironmentStrategic planning, client meetings, relationship developmentTeam supervision, customer support centers, complaint resolution
Industry UsageCommon in industries emphasizing customer retentionWidespread across retail, hospitality, and service sectors

The Manager Of Customer Relations focuses on fostering long-term relationships and customer loyalty, often involving strategic planning and client engagement. In contrast, the Customer Service Manager primarily manages daily customer support operations and team supervision. Both roles require relevant experience and education but differ in their scope and objectives within the customer experience spectrum.

Is manager of customer relations a stressful job?

The manager of customer relations role can be stressful due to the need to handle customer complaints, resolve conflicts, and meet service targets. It requires strong communication, problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.

What are the most commonly searched types of Of Customer Relations jobs in Virginia?

The most popular types of Of Customer Relations jobs in Virginia are:

What cities in Virginia are hiring for Manager Of Customer Relations jobs?

Cities in Virginia with the most Manager Of Customer Relations job openings:

Manager Of Customer Relations jobs near you

Customer Relations Coordinator

Team Fishel

Hartfield, VA • On-site

$22 - $25/hr

Other

Medical, Life, Retirement, PTO

Posted 4 days ago

Team Fishel rating

7.7

Company rating: 7.7 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Location
Hartfield, VA
Market
Surveying & Engineering (PSG)
Who is Team Fishel?
Since 1936, we've been the Best Choice in utility engineering and construction. Safety is our top priority and is key in everything we do. We're industry professionals driven by high performance for our customers and each other. Interested in joining our Team?
Description
Team Fishel , the Best Choice in Utility Engineering and Construction, is hiring a Customer Relations Representative for our Hartfield, VA based Professional Services Group.
The Customer Relations Representative provides communication support throughout the life cycle of a project as it relates to both our Engineering and Construction services. Teammates in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of our customer and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.
Responsibilities
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Process customer requests in a courteous, efficient and timely manner
  • Manage customer interactions professionally and efficiently
  • Effectively address customer questions, complaints and concerns within the scope of responsibility
  • Facilitate customer issue escalations to local management/support as required
  • Determine necessity for field visits
  • Meet with customers on site where construction has commenced
  • Participate in quality coaching sessions to ensure efficient and effective interactions with customers
  • Keep supervisor informed of any work-related concerns
  • Perform other duties as assigned
Requirements & Qualifications
  • Ability to read, write, speak and understand English, bilingual in Spanish a plus
  • Ability to handle multiple tasks
  • Strong organization and time management skills
  • Excellent interpersonal skills
  • Proficiency with PCs, Microsoft Office Suite and general intranet navigation
  • High school diploma or equivalent
  • Experience working in cable operations and/or telecommunications call center preferred but not required
  • This position requires 50 to 75% field (outdoor) work
Starting pay for this position is $22 - 25 / hour depending upon demonstrated experience.
Benefits
  • Health Insurance
  • Wellness Program
  • Life Insurance
  • 401(k) Retirement Savings Program
  • Profit Sharing
  • Paid Leave Benefits
  • Teammate Assistance Program
  • Learn more ( Español )

Team Fishel offers excellent industry training and a career development path for our Teammates. Competitive pay and benefits, including health insurance, 401k, and a company profit sharing plan!
Join Team Fishel, your future and your team.
EOE/DFWP

What Team Fishel employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply