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Director Of Customer Relations Jobs (NOW HIRING)

CADDi

Director of Customer Success

Chicago, IL

$200K - $210K/yr

As the Director of Customer Success , you will own the vision, strategy, and execution of our entire post-sales function in the US. You will act as an Organizational Leader, Strategic Architect, and ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

Dockwa

Director of Customer Success

Newport, RI · On-site

About the role You will lead Dockwa's Customer Success function and a team of Marina Success ... direct reports. * You have owned a retention or NRR number, and you can give us the baseline, the ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

Loop AI

Director of Customer Education

San Francisco, CA · Remote

$100K - $125K/yr

About the Role As the Head of Customer Education charter of Loop, you are the architect of how an entire industry learns Loop. Loop's products power a few billion dollars in delivery revenue today ...

DualEntry

Director of Customer Success

New York, NY · On-site

$180K - $260K/yr

In just 2 years we've raised $100M+ from Lightspeed, Khosla Ventures, Contrary and Google Ventures and earned the trust of customers from $5M ARR to publicly traded companies. We hire outliers ...

Loop AI

Director of Customer Education

San Francisco, CA · On-site +1

About the Role As the Head of Customer Education charter of Loop, you are the architect of how an entire industry learns Loop. Loop's products power a few billion dollars in delivery revenue today ...

Loop AI

Director of Customer Education

About the Role As the Head of Customer Education charter of Loop, you are the architect of how an entire industry learns Loop. Loop's products power a few billion dollars in delivery revenue today ...

Toyota of Kenner

Customer Relations

Kenner, LA

Automotive Customer Relations Coordinator Key Responsibilities Customer Support ... Act as the first point of contact for inquiries regarding sales, vehicle servicing warranties, and ...

Toyota of Kenner

Customer Relations

Kenner, LA · On-site

Automotive Customer Relations Coordinator Key Responsibilities Customer Support ... Act as the first point of contact for inquiries regarding sales, vehicle servicing warranties, and ...

Ford of Harvey

Customer Relations

Metairie, LA · On-site

Automotive Customer Relations Coordinator Customer Support ... Act as the first point of contact for inquiries regarding sales, vehicle servicing warranties, and ...

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Director Of Customer Relations information

See salary details

$39K

$103.9K

$173K

How much do director of customer relations jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director of customer relations in the United States is $103,920.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What does a director of customer relations do?

A Director of Customer Relations is responsible for overseeing and improving the relationships between an organization and its customers. They develop strategies to enhance customer satisfaction, address complaints, and ensure that customer service teams provide high-quality support. Additionally, they analyze customer feedback to implement process improvements and work closely with other departments to align customer experience initiatives with company goals. Their leadership ensures that the organization builds loyalty and maintains a positive reputation.

What are the key skills and qualifications needed to thrive as a director of customer relations, and why are they important?

To thrive as a Director Of Customer Relations, you need expertise in customer service management, conflict resolution, and a solid background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, data analytics tools, and customer feedback systems is typically required. Exceptional leadership, emotional intelligence, and strategic communication are crucial soft skills for motivating teams and building lasting client relationships. These abilities drive customer satisfaction, foster loyalty, and contribute directly to the company's reputation and growth.

What is the difference between Director Of Customer Relations vs Customer Service Manager?

AspectDirector Of Customer RelationsCustomer Service Manager
ResponsibilitiesOversees overall customer relationship strategies, develops policies, manages teams across multiple departmentsManages daily customer service operations, handles customer complaints, supervises customer service staff
Required CredentialsBachelor’s degree, experience in customer relations, leadership skillsBachelor’s degree, experience in customer service, communication skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsFrontline customer interactions, team supervision, operational tasks

The main difference is that the Director Of Customer Relations focuses on strategic management and long-term relationship building, while the Customer Service Manager handles daily operations and customer interactions. Both roles require strong communication skills and relevant experience, but the director position involves higher-level planning and leadership responsibilities.

How does a director of customer relations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Relations often works closely with teams such as Sales, Marketing, Product Development, and Customer Support to ensure a seamless customer journey. This role involves gathering feedback from customers and sharing insights with relevant departments to drive product improvements and service enhancements. Regular cross-functional meetings and strategic planning sessions are common, as the director advocates for the customer's perspective and works to align organizational goals. Effective collaboration is essential for identifying pain points and implementing solutions that improve overall satisfaction.

Is a director of customer relations a stressful job?

A director of customer relations often faces stress due to managing customer satisfaction, resolving conflicts, and meeting organizational goals. The role requires strong communication, problem-solving skills, and the ability to handle high-pressure situations, which can contribute to job stress levels.
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Director Of Customer Relations jobs near you
Infographic showing various Director Of Customer Relations job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $103,920 per year, or $50 per hour.

Director of Customer Success

CADDi

Chicago, IL

$200K - $210K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

About the Role

CADDi is on a mission to transform how manufacturers work, and Customer Success is the engine that drives value realization and growth at scale. As the Director of Customer Success, you will own the vision, strategy, and execution of our entire post-sales function in the US. You will act as an Organizational Leader, Strategic Architect, and People Manager, partnering directly with US and Japan HQ executive leadership to design a world-class, scalable organization.

If you are a proven leader who thrives in complex, high-growth, and ambiguous environments, this is an unparalleled opportunity to shape the future of a global manufacturing technology platform.

What You Will Do

  • Lead Team and Organizational Outcomes: Own the CS department's strategy and OKRs. Mentor, coach, and develop a high-performing team of Customer Success Managers (CSMs).
  • Drive Scalable Value and Expansion: Define the global customer journey and adoption strategy. Partner with Sales Leadership to identify and execute cross-sell/upsell opportunities and analyze macro trends in customer health.
  • Elevate Customer Advocacy: Establish frameworks for high-impact customer storytelling and case studies. Create programs that position CADDi and our customers as industry leaders.
  • Influence Product and Global Strategy: Serve as the executive Voice of the Customer (VOC) to Product and Engineering. Design foundational CS playbooks and processes to sustain hyper-growth in collaboration with Japan HQ.
  • Strategic Relationship Management: Lead success for CADDi's most strategic accounts, strengthening relationships with C-level executives and overseeing transformation roadmaps.

Requirements

Who You Are

  • Experience: 8+ years of experience in leadership roles within Customer Success, Management Consulting, Strategy & Operations, or General Management.
  • Scale: A proven track record of scaling post-sales or services organizations, optimizing NRR targets, and defining departmental metrics.
  • Industry Knowledge: Deep exposure to global manufacturing, complex industrial operations, or enterprise B2B SaaS environments is highly preferred.
  • Strategic Mindset: An exceptional thinker who can design multi-year organizational plans and translate them into actionable, short-term initiatives.
  • Communication: A compelling communicator able to simplify complex operational challenges for C-level audiences.

Position Requirements

  • Work Environment: Ability to work in-office 5 days a week in our Chicago, IL office.
  • Travel: Ability to travel up to 50% of the time to visit customer sites and global offices.
  • Authorization: Must be authorized to work in the United States.

Benefits

  • On-Target Earnings (OTE): $200,000 - $210,000 (Base Salary + Performance Bonus).
  • Equity: Competitive Director-level stock option package.
  • Health & Wellness: 100% company-paid comprehensive health insurance (medical, dental, vision).
  • Retirement: 401(k) retirement plan with company match.
  • Time Off: Substantial Paid Time Off (PTO) and company holidays.
  • Commuter Benefits: Company-sponsored commuter and parking benefits.

Equal Employment Opportunity Statement

CADDi is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We are committed to building a team that reflects the communities we serve.

We are a diverse and inclusive workplace that values your unique talents and perspectives. We are committed to building a team that reflects the communities we serve.

Ready to join a passionate team and make a real difference in the future of Manufacturing in the US? Apply today, and let's talk.

Apply