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Director Of Customer Engagement Jobs (NOW HIRING)

CSL

Director, Customer Engagement

Summit, NJ · On-site

The Director of Customer Engagement is the owner of customer support strategy and operations for a vaccine organization operating in a highly regulated healthcare environment. This leader owns the ...

CSL Plasma Inc.

Director, Customer Engagement

Summit, NJ · On-site

$245 - $300/hr

The Director of Customer Engagement is the owner of customer support strategy and operations for a vaccine organization operating in a highly regulated healthcare environment. This leader owns the ...

New

-ASG-

Director of Customer Success

OR · On-site +1

$145K - $165K/yr

Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success ... Champion AI and automation to improve productivity and customer engagement. * Identify expansion ...

Pixalate, Inc.

Director of Customer Success

Manhattan, NY · On-site

$130K - $175K/yr

... Director of Customer Success in the East Coast. Successful candidates will advise executive ... Work with the executive team in setting a strategy to drive customer engagement, growth, and ...

Foot Levelers

DIRECTOR OF CUSTOMER EXPERIENCE

Roanoke, VA · On-site

$100K - $150K/yr

Director Of Customer Experience Hot Job Foot Levelers Ltd - Roanoke, VA 24012 Salary Range $100,000 ... Customer Growth & Engagement * Develop proactive strategies to get, keep, and grow customers.

LeadsOnline

Director of Customer Support

Plano, TX · On-site

The Director of Customer Support is a senior leadership position that is responsible for shaping ... Champion a customer-first mindset and ensure high levels of satisfaction and engagement * Manage ...

Foot Levelers

DIRECTOR OF CUSTOMER EXPERIENCE

Roanoke, VA · On-site

$100 - $150/hr

Customer Service Foot Levelers is looking for a Director of Customer Experience to lead and evolve ... Customer Growth & Engagement * Develop proactive strategies to get, keep, and grow customers.

Integrate

Director of Customer Success

Seattle, WA · On-site

About the Role We are looking for a best-in-class Director of Customer Success to build and scale ... Lead post-sale customer engagement across government and commercial accounts * Develop processes ...

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Director Of Customer Engagement information

See salary details

$34.5K

$98.1K

$170K

How much do director of customer engagement jobs pay per year?

As of Aug 23, 2026, the average yearly pay for director of customer engagement in the United States is $98,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $123,000.00 per year, depending on experience, location, and employer.

What is a director of customer engagement?

A Director of Customer Engagement is a senior executive responsible for developing and implementing strategies to enhance customer relationships and improve overall customer satisfaction. They oversee teams that interact with customers, analyze customer feedback and data, and design programs to increase customer loyalty and retention. Their role often involves collaborating with marketing, sales, and product teams to ensure a seamless and positive customer experience across all touchpoints.

How does a director of customer engagement typically collaborate with other departments to drive customer satisfaction?

A Director of Customer Engagement works closely with teams such as marketing, sales, product development, and customer support to ensure a seamless customer experience. This role often leads cross-functional meetings to align on customer feedback, coordinate engagement strategies, and implement initiatives that address customer needs. Effective collaboration helps to identify pain points, improve products or services, and create unified messaging that enhances customer loyalty. Building strong relationships across departments is key to influencing company-wide customer-centric initiatives.

What are the key skills and qualifications needed to thrive as a director of customer engagement, and why are they important?

To thrive as a Director of Customer Engagement, you need expertise in customer relationship management, data analysis, and strategic planning, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms such as Salesforce, customer journey mapping tools, and analytics software is typically required. Exceptional leadership, communication, and problem-solving skills help foster strong teams and meaningful customer connections. These capabilities are critical for driving customer loyalty, enhancing satisfaction, and achieving business growth.

What is the difference between Director Of Customer Engagement vs Customer Success Manager?

AspectDirector Of Customer EngagementCustomer Success Manager
CredentialsBachelor's degree; often advanced degrees in marketing, business, or related fieldsBachelor's degree; certifications like CSCP or related preferred
Work EnvironmentStrategic leadership, cross-department collaboration, high-level planningClient-facing, account management, ongoing customer support
Industry UsageUsed in marketing, sales, and customer experience departmentsCommon in SaaS, tech, and service industries
Search & Comparison IntentUnderstanding leadership roles in customer engagement strategiesManaging customer relationships and retention

The Director Of Customer Engagement focuses on high-level strategy, overseeing customer engagement initiatives across departments. In contrast, a Customer Success Manager handles day-to-day client relationships, ensuring customer satisfaction and retention. Both roles are vital but differ in scope and responsibilities within organizations.

More about Director Of Customer Engagement jobs

What cities are hiring for Director Of Customer Engagement jobs?

Cities with the most Director Of Customer Engagement job openings:

What states have the most Director Of Customer Engagement jobs?

States with the most job openings for Director Of Customer Engagement jobs include:

What job categories do people searching Director Of Customer Engagement jobs look for?

The top searched job categories for Director Of Customer Engagement jobs are:

Director Of Customer Engagement jobs near you
Infographic showing various Director Of Customer Engagement job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $98,122 per year, or $47.2 per hour.

Director of Customer Engagement

Brightway Insurance

Charlotte, NC • On-site

$90 - $120/hr

Other

Re-posted 13 days ago

Brightway Insurance rating

6.4

Company rating: 6.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

282nd of 311 rated insurance

Job description

Scope

Brightway Insurance is seeking an experienced, strategic Director of Engagement Center Operations to lead a new site dedicated to delivering exceptional service to our agency owners and their customers and serving as an innovation hub for future customer service initiatives. The role will build and manage pods of service advisors who will provide top‑tier support, ensuring that every interaction aligns with our core values of performance, quality, and customer experience. As Director, you will foster a culture of continuous improvement and performance management, guiding a team to consistently exceed expectations and deliver world‑class service while helping grow the business. Additionally, the role will be a key contributor to a continuous‑improvement technology platform used to support customers and advisors interacting to address complex service needs.

Job Responsibilities
  • Leads a series of insurance service teams responsible for localized support of agencies in defined geographical pods
  • Ensures that employees at the site understand the company’s goals and how their work is aligned to delivering on those goals every day
  • Answers customer and agency owner questions, addresses concerns, and helps customers manage their policies
  • Ensures that the site is well informed and that employees have the information they need to do their jobs
  • Effectively deploys change management to ensure smooth platform, training, and process transitions for the entire team
  • Writes job objectives, performance reviews, and salary recommendations for employees within the Engagement Center
  • Creates aspirational and clearly measurable goals for teams aligned to production, quality, and experience
  • Manages and evaluates employee job performance and opportunities to improve
  • Has a strong understanding of customer service concepts, practices, and procedures
  • Proactively identifies technology, process, or training improvements that would increase customer satisfaction, facilitate higher retention, and improve workflow efficiency and work environment
  • Leads a quality assurance practice combining AI‑powered assessments and human coaching
  • Engages regularly with agency owners within the geographic areas served by the teams, soliciting feedback, building relationships, and practicing a servant‑leader mentality
  • Participates in the development and maintenance of process and training documentation for the Engagement Center
  • Uses industry knowledge to evaluate complex issues encountered by team members and help resolve them correctly, efficiently, and thoroughly
Skills, Licenses, Certifications
  • 2–20 years of P & C licensed experience or willingness to obtain license
Education and Experience
  • Bachelor’s degree or equivalent preferred
  • 8–10 years of experience in customer service or related field
  • 4 or more years of people‑management experience
  • 4 or more years of experience in the personal or commercial P & C insurance industry
  • 2 or more years managing BPO functions and companies
  • Exceptional customer service mindset
  • Excellent verbal and written communication skills
  • Ability to learn new Brightway systems and procedures quickly
  • Independent judgment and decision making; creative problem solving
  • Ability to gather and analyze complex facts and data, weigh alternatives, and present logical solutions
  • Proven leader with ability to mentor, train, and inspire others throughout the company
Equal Employment Opportunity

Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal‑opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.

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