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Director Crm Implementation Jobs (NOW HIRING)

PacSun

Director, CRM & Customer Strategy

Anaheim, CA · On-site

The Director, CRM & Customer Strategy is responsible for developing and executing the company's CRM and customer retention strategy across Email, SMS, Loyalty, Personalization, and Lifecycle ...

pacsun

Director, CRM & Customer Strategy

Anaheim, CA · On-site

The Director, CRM & Customer Strategy is responsible for developing and executing the company's CRM and customer retention strategy across Email, SMS, Loyalty, Personalization, and Lifecycle ...

Havas

CRM Director

San Francisco, CA · On-site

Description Position at Havas DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with ...

Novartis

Director, CRM Product Operations

East Hanover, NJ · Hybrid

$185K - $344K/yr

The Director, CRM (Customer Relationship Management) Product Operations serves as the operational ... Proven success designing and implementing scalable product operating models and standard ways of ...

Bel Fuse Inc.

CRM Analyst (Hybrid)

Wheeling, IL · On-site

$90K - $113K/yr

The CRM Analyst is a hands-on functional role responsible for the strategy, configuration, and day ... Direct experience implementing Microsoft Dynamics 365 Customer Engagement (CE) within an ...

I-Center California

CRM Manager

Los Angeles, CA · On-site

Position Title: CRM Manager Reports To: Deputy Director of Operations & Culture About Us The ... Implement new features * Troubleshoot in collaboration with users and address problems as they ...

Sonsoft Inc

MS Dynamics CRM

Redmond, WA · On-site

At least 2 years of experience in Microsoft Dynamics CRM. * Hands on Dynamics CRM implementation experience. Should have worked on minimum one CRM migration project, one end to end implementation ...

Ten Group

CRM Manager

Las Vegas, NV · On-site

... provide direct line management to team members as required. In this role, you will take full ... Ability to define, implement, and promote best practices in CRM and email marketing. * Strong ...

Sonsoft Inc

Microsoft Dynamics CRM

Long Beach, CA · On-site

Should have worked on minimum one CRM migration project, one end to end implementation project. Minimum one project in CRM 2015 or CRM 2016 version experience. Should have experience working with CRM ...

Sonsoft Inc

Microsoft Dynamics CRM

Norwood, MA · On-site

Should have worked on minimum one CRM migration project, one end to end implementation project. Minimum one project in CRM 2015 or CRM 2016 version experience. Have managed configuration of MSCRM ...

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Director Crm Implementation information

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$103.5K

$168K

How much do director crm implementation jobs pay per year?

As of Jul 1, 2026, the average yearly pay for director crm implementation in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What does a Director of CRM Implementation do?

A Director of CRM Implementation is responsible for overseeing the planning, execution, and management of Customer Relationship Management (CRM) system projects within an organization. This role involves leading teams, coordinating with stakeholders, and ensuring that CRM solutions are tailored to meet business objectives. The director is also accountable for the successful adoption and integration of the CRM system, managing budgets and timelines, and optimizing processes to enhance customer engagement and data management. Their goal is to maximize the effectiveness of CRM tools to drive customer satisfaction and business growth.

What is the difference between Director Crm Implementation vs CRM Project Manager?

AspectDirector Crm ImplementationCRM Project Manager
CredentialsTypically requires extensive experience in CRM systems, leadership, and often a relevant degree or certificationsUsually needs project management certifications (PMP), CRM experience, and relevant education
Work EnvironmentLeads cross-functional teams, oversees strategy, and manages large-scale CRM implementationsManages specific projects, coordinates teams, and ensures project deliverables are met
Employer & Industry UsageCommon in large enterprises, tech firms, and consulting companiesFound across industries, especially in organizations implementing or upgrading CRM systems

The main difference is that the Director Crm Implementation focuses on strategic leadership and overseeing entire CRM initiatives, while the CRM Project Manager handles day-to-day project execution and coordination. Both roles require CRM knowledge, but the director role involves higher-level planning and decision-making.

What are some of the common challenges faced by a Director of CRM Implementation when rolling out a new CRM system across multiple departments?

A Director of CRM Implementation often encounters challenges such as aligning diverse departmental needs, managing stakeholder expectations, and ensuring user adoption across the organization. Balancing customization requests with system scalability, and integrating the new CRM with existing technologies can also pose hurdles. Successful directors typically address these challenges by fostering clear communication, leading cross-functional workshops, and establishing phased implementation plans that include training and feedback loops.

What are the key skills and qualifications needed to thrive as a Director CRM Implementation, and why are they important?

To thrive as a Director CRM Implementation, you need deep expertise in customer relationship management strategies, project management, and a relevant degree, often supported by experience in large-scale software deployment. Familiarity with major CRM platforms (such as Salesforce or Microsoft Dynamics), agile project methodologies, and certifications like PMP or Scrum Master are typically required. Strong leadership, stakeholder management, and problem-solving abilities set top performers apart in this role. These skills ensure successful CRM rollouts, user adoption, and alignment of technology with business goals.

Will CRM be replaced by AI?

As a Director of CRM Implementation, it is important to understand that AI can enhance CRM systems by automating tasks and providing insights, but it is unlikely to fully replace CRM. Instead, AI tools are integrated to improve customer data management, personalization, and decision-making within CRM platforms. Successful implementation requires combining AI with traditional CRM skills and knowledge of customer relationship strategies.

What are the 4 pillars of CRM?

The four pillars of CRM are sales, marketing, customer service, and analytics. These components work together to manage customer relationships, improve engagement, and drive business growth. A CRM implementation often involves integrating tools and processes across these areas to ensure a unified customer experience.

What is the highest salary of CRM?

The highest salary for a CRM Director can reach up to $150,000 to $200,000 annually, depending on experience, industry, and location. Senior roles with extensive expertise in CRM systems like Salesforce or Microsoft Dynamics, along with leadership skills, tend to command these top salaries.

What does a CRM director do?

A CRM director oversees the implementation and management of customer relationship management systems within an organization. They develop strategies to improve customer engagement, coordinate with IT and marketing teams, and ensure the CRM tools align with business goals. Strong leadership, technical knowledge of CRM platforms, and project management skills are essential for this role.
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Director Crm Implementation jobs near you
Director, CRM Solutions

Director, CRM Solutions

Appalachian State University

Boone, NC • On-site

Full-time

Posted 21 days ago

Appalachian State University rating

6.2

Company rating: 6.2 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

475th of 544 rated colleges and universities

Job description

Request to Recruit
Position Title Director, CRM Solutions Location Boone, North Carolina Faculty Rank Provide Rank Position Number 001751 Department Enrollment Mgt - VC for Enrollment Management - 240000
Position Summary Information
Primary Purpose
The Director of CRM Solutions serves as a strategic and technical leader for the development, implementation, and ongoing optimization of Slate in support of Enrollment Management goals. This role involves overseeing the design and integration of application workflows, data imports/exports, and custom process automations. The Director is a key collaborator across internal and external campus stakeholders, providing supervision, mentorship, and training for CRM team members while ensuring continuous improvement and technical excellence across systems.
Minimum Qualifications
  • Bachelor's degree or equivalent experience
  • Experience leveraging CRM to achieve enrollment successes
  • Effective communication skills in person and in writing
  • Ability to perform work that is highly technical and an understanding of relational databases
  • Must have a team mentality and be able to operate effectively in an ever-changing environment
  • Ability to keep confidentiality and maintain the highest levels of compliance with university, state, and federal rules and laws


License/Certification Required Preferred Qualifications
  • Extensive experience administering and optimizing Slate in a higher education environment, preferably within Enrollment Management.
  • Demonstrated expertise in building advanced Slate configurations, including workflows, portals, forms, queries, datasets, communication plans, and automation rules.
  • Proven ability to lead large-scale CRM implementations or major system enhancements from planning through execution.
  • Strong understanding of admissions, recruitment, financial aid, and student lifecycle processes.
  • Experience integrating Slate with enterprise systems (e.g., SIS, ERP, data warehouses, and third-party applications).
Essential Duties and Responsibilities
The Director of CRM Solutions provides strategic leadership, technical expertise, and operational oversight for Slate, the institution's CRM platform, in support of recruitment, enrollment, and enterprise initiatives. This role ensures Slate is optimized, innovative, and aligned with institutional goals.
Strategic Leadership & Planning
  • Lead the long-term vision, development, and continuous enhancement of Slate.
  • Identify and recommend strategic improvements to CRM-related policies, procedures, and system architecture within Slate.
  • Participate in divisional IT planning and collaborate cross-functionally
  • Establish and lead ad hoc work groups to analyze needs, develop solutions, and drive implementation.
Technical Expertise & Solution Development
  • Serve as the senior Slate administrator, overseeing backend configuration, system optimization, and process enhancements.
  • Design and implement highly customized Slate solutions, including workflows, queries, forms, portals, automation rules, and reporting tools.
  • Brainstorm and deploy innovative solutions that improve recruitment, enrollment processing, communication strategies, and data reporting efficiency within Slate.
  • Diagnose complex technical issues, identify root causes, and implement long-term, scalable solutions.
  • Stay current on Slate upgrades, emerging technologies, and best practices to ensure optimal system performance.
Project & Operations Management
  • Oversee multiple concurrent Slate projects impacting Enrollment Management and campus stakeholders.
  • Manage timelines, resources, and personnel to ensure successful project delivery.
  • Communicate project status, priorities, and outcomes effectively to leadership and stakeholders.
Consultation, Training & Support
  • Serve as the primary Slate consultant to campus partners, translating business challenges into effective technical solutions.
  • Provide advanced-level technical support, troubleshooting, and expertise for complex Slate issues.
  • Develop and deliver training, documentation, and guidance to ensure effective system utilization.
  • Collaborate broadly across departments to align Slate capabilities with institutional objectives.
Type of Position Full Time Position Staff/Non-Faculty Staff/Non-Faculty VISA Sponsorship? VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S. Appointment Type 1.0 Work Schedule/Hours Monday-Friday, 8:00 am - 5:00 pm (occasional weekends for Admissions events) Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff No Suggested Salary Range 74,000-81,000 Physical Demands of Position
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Posting Details Information
Posting Date 06/10/2026 Closing Date 06/26/2026 Open Until Filled No Evaluation of Applications Begins 06/15/2026 Proposed Date of Hire 08/03/2026 Special Instructions to Applicants
Please submit the following:
  • Resume
  • Cover letter
  • List of three professional references with contact information in your application
Search Chair Name Bailey Hostetter Search Chair Email hostetterbs@appstate.edu Quick Link https://appstate.peopleadmin.com/postings/54654 Posting Number 201501793P

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