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Director Crm Implementation Jobs (NOW HIRING)

Havas

CRM Director

San Francisco, CA · On-site

Description DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in ...

Havas

CRM Director

San Francisco, CA · On-site

Description Position at Havas DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with ...

Havas

CRM Director

San Francisco, CA

DIRECTOR CRM Summary · Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in Relationship ...

Ashley Digital

Director, CRM - Ashley Furniture

The Director, Ashley CRM will be responsible for growing consumer revenue across a broad and complex product catalog, developing lifecycle strategies across email, SMS and lead capture, while ...

SANY America, Inc.

CRM System Expert

Peachtree City, GA · On-site

Manage CRM implementation, testing, data migration, and go-live activities. * Optimize business processes across sales, marketing, service, and dealer management. * Provide ongoing CRM administration ...

Sinclair Broadcast Group

CRM Developer

Cockeysville, MD · On-site

Quick to embrace emerging technologies and capable of self-directed learning. * Strong sense of ... Experience supporting enterprise CRM implementations and large-scale integrations. * Familiarity ...

Digital Remedy

CRM Developer

Hunt Valley, MD · On-site

Quick to embrace emerging technologies and capable of self-directed learning. * Strong sense of ... Experience supporting enterprise CRM implementations and large-scale integrations. * Familiarity ...

Practice Builders

CRM

Works closely with the software Implementation Specialists to coordinate software and billing deadlines and go-lives. Works with US based and overseas CRM managers on the RCS team, coordinating work ...

HarbourVest

Director, CRM Product Owner

Boston, MA · Hybrid

$180K - $190K/yr

We are seeking a Director, CRM Product Owner to support the delivery and enhancement of our ... Ideally, someone experienced in the design, implementation, and delivery of Salesforce, and other ...

CAI

Salesforce Implementation Project Manager

Niles, MI · On-site

$70 - $80/hr

Coordinate day-to-day execution activities related to CRM implementation projects, including ... please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. EEO ...

CAI

Salesforce Implementation Project Manager

Union, MI · On-site

$70 - $80/hr

Coordinate day-to-day execution activities related to CRM implementation projects, including ... please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. EEO ...

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Director Crm Implementation information

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$39K

$103.5K

$168K

How much do director crm implementation jobs pay per year?

As of Jul 21, 2026, the average yearly pay for director crm implementation in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What does a Director of CRM Implementation do?

A Director of CRM Implementation is responsible for overseeing the planning, execution, and management of Customer Relationship Management (CRM) system projects within an organization. This role involves leading teams, coordinating with stakeholders, and ensuring that CRM solutions are tailored to meet business objectives. The director is also accountable for the successful adoption and integration of the CRM system, managing budgets and timelines, and optimizing processes to enhance customer engagement and data management. Their goal is to maximize the effectiveness of CRM tools to drive customer satisfaction and business growth.

What is the difference between Director Crm Implementation vs CRM Project Manager?

AspectDirector Crm ImplementationCRM Project Manager
CredentialsTypically requires extensive experience in CRM systems, leadership, and often a relevant degree or certificationsUsually needs project management certifications (PMP), CRM experience, and relevant education
Work EnvironmentLeads cross-functional teams, oversees strategy, and manages large-scale CRM implementationsManages specific projects, coordinates teams, and ensures project deliverables are met
Employer & Industry UsageCommon in large enterprises, tech firms, and consulting companiesFound across industries, especially in organizations implementing or upgrading CRM systems

The main difference is that the Director Crm Implementation focuses on strategic leadership and overseeing entire CRM initiatives, while the CRM Project Manager handles day-to-day project execution and coordination. Both roles require CRM knowledge, but the director role involves higher-level planning and decision-making.

What are some of the common challenges faced by a Director of CRM Implementation when rolling out a new CRM system across multiple departments?

A Director of CRM Implementation often encounters challenges such as aligning diverse departmental needs, managing stakeholder expectations, and ensuring user adoption across the organization. Balancing customization requests with system scalability, and integrating the new CRM with existing technologies can also pose hurdles. Successful directors typically address these challenges by fostering clear communication, leading cross-functional workshops, and establishing phased implementation plans that include training and feedback loops.

What are the key skills and qualifications needed to thrive as a Director CRM Implementation, and why are they important?

To thrive as a Director CRM Implementation, you need deep expertise in customer relationship management strategies, project management, and a relevant degree, often supported by experience in large-scale software deployment. Familiarity with major CRM platforms (such as Salesforce or Microsoft Dynamics), agile project methodologies, and certifications like PMP or Scrum Master are typically required. Strong leadership, stakeholder management, and problem-solving abilities set top performers apart in this role. These skills ensure successful CRM rollouts, user adoption, and alignment of technology with business goals.

Will CRM be replaced by AI?

As a Director of CRM Implementation, it is important to understand that AI can enhance CRM systems by automating tasks and providing insights, but it is unlikely to fully replace CRM. Instead, AI tools are integrated to improve customer data management, personalization, and decision-making within CRM platforms. Successful implementation requires combining AI with traditional CRM skills and knowledge of customer relationship strategies.

What are the 4 pillars of CRM?

The four pillars of CRM are sales, marketing, customer service, and analytics. These components work together to manage customer relationships, improve engagement, and drive business growth. A CRM implementation often involves integrating tools and processes across these areas to ensure a unified customer experience.

What is the highest salary of CRM?

The highest salary for a CRM Director can reach up to $150,000 to $200,000 annually, depending on experience, industry, and location. Senior roles with extensive expertise in CRM systems like Salesforce or Microsoft Dynamics, along with leadership skills, tend to command these top salaries.

What does a CRM director do?

A CRM director oversees the implementation and management of customer relationship management systems within an organization. They develop strategies to improve customer engagement, coordinate with IT and marketing teams, and ensure the CRM tools align with business goals. Strong leadership, technical knowledge of CRM platforms, and project management skills are essential for this role.
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Director Crm Implementation jobs near you
Infographic showing various Director Crm Implementation job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 81% Physical, 3% Hybrid, and 16% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.
Director, CRM & Field Systems

Director, CRM & Field Systems

Integrated Resources, Inc

Cambridge, MA

$134/hr

Full-time

Posted 6 days ago

Job description

Role: Director, CRM & Field Systems
Location: Cambridge, MA (Hybrid)
Duration: 5 months (W2 contract)
Pay rate: $134/hr. on W2.
Job Description:
  • We are seeking an experienced Director, CRM & Field Systems to provide interim leadership for our Commercial Field Operations organization. This individual will own the operational management, governance, and enhancement of our Veeva CRM platform while partnering closely with Commercial Operations, IT, external vendors, and business stakeholders to ensure a stable, high-performing CRM ecosystem.
  • This is a hands-on leadership role. In the immediate term, the successful candidate will lead the collection and documentation of technical business requirements for several strategic CRM initiatives while simultaneously overseeing day-to-day CRM operations and managing the supporting team.
  • The ideal candidate has deep pharmaceutical CRM experience, has led Veeva CRM implementations and enhancements, and is comfortable operating at both the strategic and execution levels.
Key Responsibilities
CRM Leadership & Operations
  • Serve as the business lead for the Veeva CRM platform within Commercial Field Operations.
  • Lead and manage the CRM support team, providing direction, prioritization, coaching, and execution oversight.
  • Own CRM governance, release planning, change management, issue prioritization, and platform health.
  • Ensure operational excellence across user support, enhancements, system performance, and adoption.
  • Act as the primary business partner to IT, architecture teams, implementation partners, and vendors.
Business & Technical Requirements
  • Lead discovery sessions with business stakeholders to understand operational needs.
  • Translate business requirements into detailed functional and technical requirements documentation.
  • Create user stories, process flows, acceptance criteria, and implementation documentation.
  • Partner with IT and development teams throughout design, build, testing, deployment, and hypercare.
  • Support UAT planning, defect triage, and release readiness.
Cross-Functional Partnership
  • Collaborate with Sales Leadership, Field Operations, Commercial Excellence, Data & Analytics, Omnichannel, and IT teams.
  • Drive alignment across stakeholders while balancing business priorities and technical feasibility.
  • Identify opportunities to improve CRM processes, field experience, and operational efficiency.
  • Ensure appropriate governance and communication across ongoing initiatives.
Vendor & Project Management
  • Manage external implementation partners and consulting resources.
  • Track project timelines, risks, dependencies, and deliverables.
  • Ensure projects are delivered on time and aligned to business objectives.
Required Qualifications
  • 10+ years of experience supporting Commercial Operations or Field Operations within the pharmaceutical or biotech industry.
  • Extensive experience implementing, enhancing, and managing Veeva CRM.
  • Proven experience serving as the business owner or product owner for CRM platforms.
  • Strong understanding of pharmaceutical commercial processes, including sales force operations, call reporting, Clienting, alignments, and customer engagement.
  • Demonstrated experience gathering, documenting, and translating business requirements into technical specifications.
  • Experience leading cross-functional teams and influencing senior stakeholders.
  • Strong project management and organizational skills.
  • Excellent written and verbal communication skills.
Preferred Qualifications
  • Previous experience leading large-scale Veeva CRM implementations or major transformation programs.
  • Experience working closely with Commercial IT organizations.
  • Familiarity with CRM integrations involving customer master, analytics, incentive compensation, digital engagement, and data platforms.
  • Experience working within Agile delivery environments.
  • Knowledge of Salesforce platform architecture is a plus.
Ideal Candidate Profile
  • The successful candidate is a seasoned CRM leader who can quickly establish credibility with both business and technical stakeholders. They are equally comfortable discussing CRM strategy with senior leadership, managing an operational support team, documenting detailed functional requirements, and partnering with IT to deliver high-quality CRM capabilities.
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About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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