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Director Crm Implementation Jobs (NOW HIRING)

Penn Interactive

Director, CRM

Philadelphia, PA · On-site

Owner of Promo, CRM & Retention Strategy: Lead the development and management of automated, segmented, and personalized CRM initiatives to drive retention, loyalty, cross-sell (including retail), and ...

LifeMD

Director, CRM & Lifecycle

New York, NY · Remote

$185K - $225K/yr

... a Director of CRM & Lifecycle to own how LifeMD communicates with millions of patients and prospects across email, SMS, push, and in-app, from first touch through long-term retention. In this role ...

SANY America, Inc.

CRM System Expert

Peachtree City, GA · On-site

Manage CRM implementation, testing, data migration, and go-live activities. * Optimize business processes across sales, marketing, service, and dealer management. * Provide ongoing CRM administration ...

Colgate-Palmolive Company

CRM Manager

Overland Park, KS · On-site

$96K - $137K/yr

You will report to the Director, CRM, and & CX. You will be leading strategy for and overseeing execution of a large volume of data-driven CRM marketing initiatives supporting various teams across ...

AbbVie

CRM Transformation Director

Mettawa, IL · On-site

The team will define and implement enterprise journeys, manage CRM programs end-to-end, and code ... direct mail, social, media, sales, events, etc. * Have strong executive level presence ...

New

UNAVAILABLE

Sr. Director CRM and Loyalty

Phoenix, AZ · On-site

$180 - $260/hr

About the Job The Sr. Director, CRM & Loyalty is a strategic marketing leader responsible for guiding and connecting the CRM and Loyalty functions to drive customer and business growth. This role ...

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Director Crm Implementation information

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$39K

$103.5K

$168K

How much do director crm implementation jobs pay per year?

As of Aug 10, 2026, the average yearly pay for director crm implementation in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What does a director CRM implementation do?

A Director of CRM Implementation is responsible for overseeing the planning, execution, and management of Customer Relationship Management (CRM) system projects within an organization. This role involves leading teams, coordinating with stakeholders, and ensuring that CRM solutions are tailored to meet business objectives. The director is also accountable for the successful adoption and integration of the CRM system, managing budgets and timelines, and optimizing processes to enhance customer engagement and data management. Their goal is to maximize the effectiveness of CRM tools to drive customer satisfaction and business growth.

What is the difference between Director Crm Implementation vs CRM Project Manager?

AspectDirector Crm ImplementationCRM Project Manager
CredentialsTypically requires extensive experience in CRM systems, leadership, and often a relevant degree or certificationsUsually needs project management certifications (PMP), CRM experience, and relevant education
Work EnvironmentLeads cross-functional teams, oversees strategy, and manages large-scale CRM implementationsManages specific projects, coordinates teams, and ensures project deliverables are met
Employer & Industry UsageCommon in large enterprises, tech firms, and consulting companiesFound across industries, especially in organizations implementing or upgrading CRM systems

The main difference is that the Director Crm Implementation focuses on strategic leadership and overseeing entire CRM initiatives, while the CRM Project Manager handles day-to-day project execution and coordination. Both roles require CRM knowledge, but the director role involves higher-level planning and decision-making.

What are some of the common challenges faced by a director CRM implementation when rolling out a new CRM system across multiple departments?

A Director of CRM Implementation often encounters challenges such as aligning diverse departmental needs, managing stakeholder expectations, and ensuring user adoption across the organization. Balancing customization requests with system scalability, and integrating the new CRM with existing technologies can also pose hurdles. Successful directors typically address these challenges by fostering clear communication, leading cross-functional workshops, and establishing phased implementation plans that include training and feedback loops.

What are the key skills and qualifications needed to thrive as a director CRM implementation?

To thrive as a Director CRM Implementation, you need deep expertise in customer relationship management strategies, project management, and a relevant degree, often supported by experience in large-scale software deployment. Familiarity with major CRM platforms (such as Salesforce or Microsoft Dynamics), agile project methodologies, and certifications like PMP or Scrum Master are typically required. Strong leadership, stakeholder management, and problem-solving abilities set top performers apart in this role. These skills ensure successful CRM rollouts, user adoption, and alignment of technology with business goals.
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Director Crm Implementation jobs near you
Infographic showing various Director Crm Implementation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.

Associate Director CRM & Insights

Merz North America, Inc.

Raleigh, NC • On-site

$140 - $190/hr

Other

Posted 20 days ago

Job description

Description

A Brief Overview

The Associate Director, CRM & Insights plays a strategic and operational leadership role in driving CRM performance, reporting excellence, and cross functional engagement. This role leads the enterprise CRM roadmap (Salesforce OCE), translates business needs into scalable CRM solutions, oversees data integrity, and collaborates with commercial analytics to optimize field engagement. Will work cross functionally with sales and marketing to ensure seamless CRM enablement and insight generation that improves engagement and tool effectiveness.

Responsibilities
  • Lead the strategy, planning and execution of CRM initiatives, ensuring alignment with commercial priorities and field effectiveness goals
  • Business & Field Insights
    • Collaborate with analytics, marketing and field teams to generate actionable insights that inform customer engagement strategy and targeting
  • Data Governance
    • Oversees data integrity, standardization, and governance to ensure clean and accurate CRM data for reporting and targeting
  • Salesforce (OCE) Enhancements
    • Translate business requirements into Salesforce OCE system configurations and enhancements
    • Reporting & Dashboards: Collaborate with commercial analytics, design and deliver reporting tools and dashboards that support business performance, field operations
  • Manage third-party CRM support partners and provide coaching and leadership to team members
Qualifications
  • Bachelor's Degree
  • 7+ years experience in CRM strategy, commercial operations or analytics
  • Salesforce OCE experience or other similar CRM experience
Preferred Qualifications
  • Bachelor's Degree Background in pharmaceutical, life sciences or healthcare
  • Strong experience translating business requirements into technical CRM solutions
Technical & Functional Skills
  • Strong data analysis, reporting, and visualization capabilities
  • Proficient in Microsoft Office Suite
  • CRM administration or enhancement planning experience
  • Working knowledge of data governance, analytics and reporting platforms
  • Excellent cross-functions communication and project management skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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