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Director Crm Implementation Jobs (NOW HIRING)

Havas

CRM Director

San Francisco, CA · On-site

Description DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in ...

Havas

CRM Director

San Francisco, CA · On-site

Description Position at Havas DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with ...

Practice Builders

CRM

Works closely with the software Implementation Specialists to coordinate software and billing deadlines and go-lives. Works with US based and overseas CRM managers on the RCS team, coordinating work ...

CAI

CRM Lead

Middletown, PA

$100 - $108/hr

... and implementation partners to deliver scalable, secure, and compliant solutions that enhance ... direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $100 - $108 per ...

Columbia College

CRM Coordinator

Columbia, MO · On-site

$20.20/hr

Reporting to the Associate Director of CRM Operations, this position assists with data entry ... Participate in CRM project meetings and assist in implementing updates and new features. * Provide ...

Sonsoft Inc

Microsoft Dynamics CRM

Austin, TX · On-site

Should have worked on minimum one CRM migration project, one end to end implementation project. Minimum one project in CRM 2015 or CRM 2016 version experience. Should have experience working with CRM ...

Sonsoft Inc

Microsoft Dynamics CRM

Austin, TX · On-site

Should have worked on minimum one CRM migration project, one end to end implementation project. Minimum one project in CRM 2015 or CRM 2016 version experience. Should have experience working with CRM ...

Analysis Group, Inc.

CRM Manager

Boston, MA

Identifyand implement opportunities toleverageAI and automation within the CRM and data ecosystem to improve data quality, reporting, segmentation, and user workflows. * Coordinate and conduct user ...

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How much do director crm implementation jobs pay per year?

As of Jun 8, 2026, the average yearly pay for director crm implementation in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What does a Director of CRM Implementation do?

A Director of CRM Implementation is responsible for overseeing the planning, execution, and management of Customer Relationship Management (CRM) system projects within an organization. This role involves leading teams, coordinating with stakeholders, and ensuring that CRM solutions are tailored to meet business objectives. The director is also accountable for the successful adoption and integration of the CRM system, managing budgets and timelines, and optimizing processes to enhance customer engagement and data management. Their goal is to maximize the effectiveness of CRM tools to drive customer satisfaction and business growth.

What is the difference between Director Crm Implementation vs CRM Project Manager?

AspectDirector Crm ImplementationCRM Project Manager
CredentialsTypically requires extensive experience in CRM systems, leadership, and often a relevant degree or certificationsUsually needs project management certifications (PMP), CRM experience, and relevant education
Work EnvironmentLeads cross-functional teams, oversees strategy, and manages large-scale CRM implementationsManages specific projects, coordinates teams, and ensures project deliverables are met
Employer & Industry UsageCommon in large enterprises, tech firms, and consulting companiesFound across industries, especially in organizations implementing or upgrading CRM systems

The main difference is that the Director Crm Implementation focuses on strategic leadership and overseeing entire CRM initiatives, while the CRM Project Manager handles day-to-day project execution and coordination. Both roles require CRM knowledge, but the director role involves higher-level planning and decision-making.

What are some of the common challenges faced by a Director of CRM Implementation when rolling out a new CRM system across multiple departments?

A Director of CRM Implementation often encounters challenges such as aligning diverse departmental needs, managing stakeholder expectations, and ensuring user adoption across the organization. Balancing customization requests with system scalability, and integrating the new CRM with existing technologies can also pose hurdles. Successful directors typically address these challenges by fostering clear communication, leading cross-functional workshops, and establishing phased implementation plans that include training and feedback loops.

What are the key skills and qualifications needed to thrive as a Director CRM Implementation, and why are they important?

To thrive as a Director CRM Implementation, you need deep expertise in customer relationship management strategies, project management, and a relevant degree, often supported by experience in large-scale software deployment. Familiarity with major CRM platforms (such as Salesforce or Microsoft Dynamics), agile project methodologies, and certifications like PMP or Scrum Master are typically required. Strong leadership, stakeholder management, and problem-solving abilities set top performers apart in this role. These skills ensure successful CRM rollouts, user adoption, and alignment of technology with business goals.
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Director Crm Implementation jobs near you
Director, Customer Relationship Management

Director, Customer Relationship Management

Walgreens

Deerfield, IL • On-site

$136K - $231K/yr

Full-time

Posted 20 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,093 frontline employees who took The Breakroom Quiz

87th of 99 rated pharmacies

Job description

Job Description
Job Summary
The Director of Customer Relationship Management (CRM) leads our customer engagement and retention strategies across both our retail and pharmacy businesses. This role is responsible for defining strategic CRM priorities and developing a forward-looking roadmap aligned with enterprise growth objectives, customer experience goals, and evolving market opportunities.
This leader will drive channel growth and improve overall channel health across email, SMS, mobile app, loyalty, and other digital engagement platforms through performance optimization and advanced personalization strategies. They will also develop and execute data-driven, personalized marketing initiatives that enhance customer loyalty, drive incremental revenue, and improve patient adherence.
Working cross-functionally with marketing, digital, pharmacy, merchandising, IT, and operations, this role will create a seamless and engaging end-to-end customer experience-leveraging insights to drive meaningful interactions across all touchpoints. Additionally, the Director will optimize the CRM operating model by enhancing cross-functional workflows, governance, campaign execution processes, and overall organizational effectiveness.
The Director will oversee CRM programs across Walgreens' extensive customer base-including pharmacy patients, loyalty members, and retail shoppers-ensuring strategies strengthen relationships, improve health outcomes, and drive sustainable business growth.
Job Responsibilities
  • Develop and lead Walgreens' enterprise-wide CRM strategy, ensuring a personalized, seamless experience across pharmacy, health services, and retail.
  • Drive customer lifecycle marketing efforts-from acquisition to engagement, retention, and win-back-to maximize customer lifetime value.
  • Design and optimize triggered, personalized, and loyalty-based communications using Walgreens' MyWalgreens program and CRM platforms.
  • Oversee pharmacy patient engagement campaigns, improving medication adherence, refill rates, and patient retention through targeted messaging.
  • Collaborate with merchandising and digital teams to enhance retail promotions, upsell opportunities, and category growth strategies through CRM initiatives.
  • Leverage AI and predictive analytics to drive dynamic segmentation, next-best-action strategies, and marketing automation.
  • Partner with data science and analytics teams to derive actionable insights on customer behaviors, preferences, and purchasing patterns.
  • Implement A/B and multivariate testing frameworks to continuously optimize messaging, cadence, and engagement tactics.
  • Define and track key performance metrics (KPIs) related to customer retention, engagement, and revenue impact.
  • Work closely with pharmacy, digital, merchandising, IT, and store operations to align CRM efforts with business priorities.
  • Partner with loyalty and membership teams to enhance the MyWalgreens Rewards program through personalized engagement.
  • Lead CRM technology discussions, ensuring alignment with Walgreens' MarTech stack and digital ecosystem.
  • Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
#LI-CB1
External Basic Qualifications
  • Bachelor's degree and least 6 years of experience in Customer Relationship Management, and/or Marketing Technology OR High School/GED and at least 9 years of experience in experience in Customer Relationship Management, and/or Marketing Technology.
  • Experience developing and implementing customer journey strategies using CRM data.
  • Experience utilizing customer data to drive decision-making and campaign optimization.
  • At least 2 years of experience contributing to financial decisions in the workplace.
  • At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership.
  • Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications
  • Master's degree / MBA.
  • Bachelor's degree or High School Diploma/GED and 10+ years experience in Customer Relationship Management, and/or Marketing Technology
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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