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Director Client Engagement Jobs (NOW HIRING)

ImpactAssets

Director, Client Engagement

Director, Client Engagement Department: Business Development and Client Engagement Employment Type: Full Time Location: Remote Reporting To: Chief Growth & Impact Officer Description About ...

Envision Pharma Group

Director, Client Engagement

Excellence, People, Growth The opportunity As a Director, Client Engagement, you will serve as the strategic commercial leader for key client partnerships, driving account growth, long-term client ...

UNAVAILABLE

Sr. Director, Client Engagement

Irving, TX · On-site

$128 - $192/hr

How You'll Make an Impact As Senior Director of Client Engagement at Epsilon, you'll be the leader and driving force behind orchestrating large teams that deliver MarTech and Data solutions and ...

Epsilon

Sr. Director, Client Engagement

Irving, TX

Overview How You'll Make an Impact As Senior Director of Client Engagement at Epsilon, you'll be the leader and driving force behind orchestrating large teams that deliver MarTech and Data solutions ...

Epsilon

Sr. Director, Client Engagement

Denver, CO

Overview How You'll Make an Impact As Senior Director of Client Engagement at Epsilon, you'll be the leader and driving force behind orchestrating large teams that deliver MarTech and Data solutions ...

Epsilon

Sr. Director, Client Engagement

Chicago, IL

Overview How You'll Make an Impact As Senior Director of Client Engagement at Epsilon, you'll be the leader and driving force behind orchestrating large teams that deliver MarTech and Data solutions ...

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Director Client Engagement information

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$33K

$91.6K

$183.5K

How much do director client engagement jobs pay per year?

As of Aug 11, 2026, the average yearly pay for director client engagement in the United States is $91,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What are the main challenges a director of client engagement might face when aligning client needs with company objectives?

A Director of Client Engagement often navigates the challenge of balancing client expectations with the company's strategic goals and resource limitations. This involves continuous communication with both clients and internal teams to ensure deliverables meet quality standards while also aligning with business priorities. Successfully managing this balance requires strong negotiation skills, adaptability, and a deep understanding of both the client's industry and your own company's capabilities. Overcoming these challenges can lead to stronger partnerships and opportunities for business growth.

What are the key skills and qualifications needed to thrive as a director of client engagement?

To excel as a Director of Client Engagement, you need expertise in client relationship management, strategic planning, and business development, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), data analytics tools, and project management systems is crucial. Exceptional leadership, negotiation skills, and the ability to communicate persuasively help you build trust and motivate teams. These capabilities are essential for driving client satisfaction, fostering long-term partnerships, and achieving organizational growth.

What is the difference between Director Client Engagement vs Client Relationship Manager?

AspectDirector Client EngagementClient Relationship Manager
ResponsibilitiesOversees strategic client engagement initiatives, manages large accounts, and leads client retention strategies.Maintains daily client relationships, addresses client needs, and ensures customer satisfaction.
Required CredentialsBachelor’s degree; often advanced degrees or certifications in business or marketing.Bachelor’s degree; experience in customer service or sales roles.
Work EnvironmentStrategic, leadership-focused, often in corporate or agency settings.Operational, client-facing, often in sales or customer service departments.
Industry UsageCommon in marketing, consulting, and B2B services.Common in sales, banking, and service industries.

The main difference is that a Director Client Engagement focuses on strategic oversight and long-term client relationships, while a Client Relationship Manager handles day-to-day client interactions and satisfaction. Both roles require strong communication skills, but the Director role involves higher-level planning and leadership.

What does a director of client engagement do?

A Director of Client Engagement is responsible for building and maintaining strong relationships with clients to ensure their needs are met and to drive business growth. This role typically involves overseeing client communications, developing engagement strategies, and leading a team to deliver exceptional client service. Directors of Client Engagement work closely with sales, marketing, and product teams to align client goals with company offerings and to identify opportunities for upselling or cross-selling. Their primary goal is to enhance client satisfaction and loyalty, contributing to long-term business success.
More about Director Client Engagement jobs
What cities are hiring for Director Client Engagement jobs? Cities with the most Director Client Engagement job openings:
What are the most commonly searched types of Client Engagement jobs? The most popular types of Client Engagement jobs are:
What states have the most Director Client Engagement jobs? States with the most job openings for Director Client Engagement jobs include:
What job categories do people searching Director Client Engagement jobs look for? The top searched job categories for Director Client Engagement jobs are:
Director Client Engagement jobs near you
Infographic showing various Director Client Engagement job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 12% Part Time, and 7% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $91,600 per year, or $44 per hour.

Director, Client Engagement

ImpactAssets

Remote

Full-time

Retirement

Posted 7 days ago

Job description

Director, Client Engagement
Department: Business Development and Client Engagement
Employment Type: Full Time
Location: Remote
Reporting To: Chief Growth & Impact Officer
Description
About ImpactAssets
ImpactAssets is a $5B nonprofit impact investing leader founded in 2010. Over the years, ImpactAssets has built an extensive impact investment platform, having invested in 1500+ private companies and impact funds addressing the world's greatest challenges. ImpactAssets Capital Partners was created in 2022 to bring the ImpactAssets platform and customized investment services to institutional investors.
ImpactAssets and ImpactAssets Capital Partners together are catalyzing investment capital into mission-driven business models solving the worlds' biggest challenges. The result? A fast growing, dynamic organization with an activated community of more than 1,800 clients. This level of growth, vision and commitment equals great opportunities to grow a career at ImpactAssets. We are seeking a wide range of colleagues that share our urgency and audacity for driving outsized capital to impact investing. If you dream big, have a track record for solving problems and know how to 'get stuff done', this is the place for you!
The Opportunity
The Director of Client Engagement sets the direction for ImpactAssets' client experience - ensuring the team builds strong, lasting relationships, resolves client needs quickly, and connects what clients need with what the organization can deliver. This means turning feedback into action and making sure clients get the guidance and support they need to succeed in their philanthropic and impact investing work.
The Director leads a high-performing client engagement team, sets the tone for relationship excellence, cross-functional collaboration, and catalyzing impact through investing and grant making. Bringing deep expertise across philanthropy, impact investing, and developing systems that scale, this leader drives continuous improvement, elevates client satisfaction, and positions ImpactAssets to grow in step with the aspirations of the clients.
The Director of Client Engagement role is a full time, remote position and can work from anywhere in the US. As a remote, people-first culture, we care deeply about our team members' connections to one another and as such, travel 2-3 times per year to company events will be required.
Key Responsibilities
Team Leadership & Performance
  • Lead the client engagement team with a performance-first mindset, setting clear expectations, modeling excellence, and holding a high bar for accountability at every level.
  • Establish the infrastructure and frameworks the team needs to operate and scale. This includes systems, operating rhythms, KPIs (response times, onboarding cycle time, NPS, retention and expansion indicators), and effective use of CRM and other tools.
  • Monitor performance against OKRs and KPIs; conduct regular business reviews and address performance gaps with consistency and follow-through.
  • Set standards for written and verbal client communication excellence; recognize strong performance and address coaching opportunities.
  • Hire, develop, and retain a high-performing client engagement team, building bench strength and clear growth paths across Client Engagement Officers and, as the team scales, specialist roles.

Client Engagement
  • Serve as an escalation point for complex client issues, nuanced service requests, and situations requiring judgment beyond standard operating procedures; resolve challenges proactively and coordinate with other senior leaders and executives as needed.
  • Ensure excellent onboarding experience for complex or strategic relationships, working cross-functionally to structure creative service solutions, ensure execution excellence, and drive timely resolution of issues.
  • Establish annual client engagement plans for top tier clients with Client Engagement officers, setting clear cross-selling, retention, and new contribution goals.
  • Lead through influence across the organization; coordinate cross-functionally to ensure seamless handoffs from prospect to onboarding to steady-state servicing; track expansion and improvement opportunities surfaced through client engagement.
  • Build and maintain a centralized, multi-quarter client experience improvement plan that prioritizes service and engagement upgrades, efficiencies, and cross-functional projects.
  • Identify patterns in client needs to inform product development, service design, and organizational priorities.

Cross functional Partnership
  • Represent the voice of the client in organizational strategy sessions, contributing perspectives that shape marketing, business development, and product decisions.
  • Act as a trusted internal resource and cross-functional partner across Business Development, Marketing, Legal/Compliance, Investments, and Operations, ensuring client engagement priorities are represented in shared initiatives.
  • Contribute to cross-functional initiatives and client-facing special projects as needed, bringing the same standard of excellence to project work as to core responsibilities.
  • Perform additional responsibilities aligned with the scope of the role.

Qualifications
Required Education and Experience
  • 12+ years of experience engaging with institutional, UHNW, or family‑office clients.
  • Bachelor's degree in a related field; advanced degree preferred (or equivalent combination of education and experience).
  • Demonstrated experience hiring, developing, and managing client-facing teams, with a track record of building strong relationships and career pathing.
  • Strong working knowledge of public and private market investment terms and concepts, with the ability to speak credibly and translate them for clients at varying levels of sophistication.
  • Substantive experience in impact investing and/or values-aligned investment strategies, with the ability to communicate impact value propositions credibly and compellingly.

Knowledge and Skills
  • Demonstrated success managing sophisticated stakeholder relationships coordinating multi‑party deliverables and driving follow-through.
  • Proven ability to engage credibly with both investment professionals and clients on impact and investing topics.
  • A track record of building and sustaining stakeholder relationships across complex ecosystems from institutional and private investors, such as family offices, foundations, endowments, corporates, and/or UHNW.
  • Experience setting and driving team growth goals including cross-selling, retention, and expansion for high-value client relationships.
  • Experience designing and scaling operational infrastructure for a client-facing team, including KPI frameworks, CRM systems, and performance operating rhythms.
  • Ability to analyze client data and insights to inform client engagement strategy.
  • Excellent interpersonal skills and the ability to build trust quickly with sophisticated clients.
  • Able to create and deliver presentations tailored to the audience needs.
  • Able to develop sense of urgency around processing and response timelines.
  • Proficiency with Microsoft 365 applications including Excel, PowerPoint, Word, Teams required.
  • Proficiency with cloud-based collaboration tools, such as Box and Asana.
  • Experience working in a virtual working environment
  • Knowledge and passion for using investing as a means by which to engender social or environmental impact.

Benefits and Perks
  • Unique benefits, including virtual work stipend and contribution to employee's own Donor Advised Fund
  • Competitive total compensation, including discretionary bonus, 401(k) plan, and generous time off plan
  • Compensation ranges from $220,000 - $250,000 and is highly dependent on experience and location
  • Comprehensive benefits package including full health and wellness coverage, professional development funding, and generous paid family and parental leave
  • Opportunities for training and career development in a fast-paced, progressive organization
  • Values-driven culture

ImpactAssets is an Equal Opportunity Employer. We know our organization is at its best when we include, celebrate and embrace difference. We strive to be a diverse workforce that is representative of our mission, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives!

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