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Director Client Engagement Jobs (NOW HIRING)

Selerix

You're coaching Client Success Managers on client engagement, escalation management, renewal and ... Coach direct reports on client engagement, escalation management, renewal and retention execution ...

Stable Kernel

Client Engagement Specialist

Atlanta, GA · On-site

Collaborating with Client Experience Directors and Business Development leaders to identify strategic opportunities for personalized client outreach and engagement. * Creating thoughtful, high-impact ...

Freddie Mac

Client Engagement Lead

Mclean, VA · On-site

The Client Engagement Lead ensures client perspectives are represented throughout strategic ... Proven ability to influence without direct authority and drive alignment across diverse stakeholder ...

SOLUTIONARA INC

Be Seen First

Director - Client Delivery & Global Delivery

Sugar Land, TX · On-site

$160K - $180K/yr

Director - Client Delivery & Global Delivery Location: Sugar Land, Texas (Hybrid) Travel: Up to 25 ... This role extends beyond traditional delivery leadership by combining executive client engagement ...

SOLUTIONARA INC

Be Seen First

Director - Client Delivery & Global Delivery

Sugar Land, TX · On-site

$160K - $180K/yr

Director - Client Delivery & Global Delivery Location: Sugar Land, Texas (Hybrid) Travel: Up to 25 ... This role extends beyond traditional delivery leadership by combining executive client engagement ...

Nexcess

Director, Client Success

$160K - $175K/yr

The Director will coach and develop the Client Success and TAM teams while remaining close to ... Support account planning and client engagement strategies that identify appropriate upsell and ...

Chain IQ

Client Engagement Management

Atlanta, GA · Remote

Purpose: The Client Engagement Manager is responsible for the planning, coordination, and the ... Possess the ability to influence and drive change in complex environment and often without direct ...

Chain IQ

Client Engagement Management

Atlanta, GA · On-site

Purpose: The Client Engagement Manager is responsible for the planning, coordination, and the ... Possess the ability to influence and drive change in complex environment and often without direct ...

Ensono

Client Engagement Executive

$78K - $106K/yr

Although this role is an individual contributor role with no direct reports, the Client Engagement Executive is expected to work cross-functionally with various teams across Ensono, to include ...

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Director Client Engagement information

See salary details

$33K

$91.6K

$183.5K

How much do director client engagement jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director client engagement in the United States is $91,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What does a director of client engagement do?

A Director of Client Engagement is responsible for building and maintaining strong relationships with clients to ensure their needs are met and to drive business growth. This role typically involves overseeing client communications, developing engagement strategies, and leading a team to deliver exceptional client service. Directors of Client Engagement work closely with sales, marketing, and product teams to align client goals with company offerings and to identify opportunities for upselling or cross-selling. Their primary goal is to enhance client satisfaction and loyalty, contributing to long-term business success.

What are the key skills and qualifications needed to thrive as a director of client engagement?

To excel as a Director of Client Engagement, you need expertise in client relationship management, strategic planning, and business development, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), data analytics tools, and project management systems is crucial. Exceptional leadership, negotiation skills, and the ability to communicate persuasively help you build trust and motivate teams. These capabilities are essential for driving client satisfaction, fostering long-term partnerships, and achieving organizational growth.

What are the main challenges a director of client engagement might face when aligning client needs with company objectives?

A Director of Client Engagement often navigates the challenge of balancing client expectations with the company's strategic goals and resource limitations. This involves continuous communication with both clients and internal teams to ensure deliverables meet quality standards while also aligning with business priorities. Successfully managing this balance requires strong negotiation skills, adaptability, and a deep understanding of both the client's industry and your own company's capabilities. Overcoming these challenges can lead to stronger partnerships and opportunities for business growth.

What is the difference between Director Client Engagement vs Client Relationship Manager?

AspectDirector Client EngagementClient Relationship Manager
ResponsibilitiesOversees strategic client engagement initiatives, manages large accounts, and leads client retention strategies.Maintains daily client relationships, addresses client needs, and ensures customer satisfaction.
Required CredentialsBachelor’s degree; often advanced degrees or certifications in business or marketing.Bachelor’s degree; experience in customer service or sales roles.
Work EnvironmentStrategic, leadership-focused, often in corporate or agency settings.Operational, client-facing, often in sales or customer service departments.
Industry UsageCommon in marketing, consulting, and B2B services.Common in sales, banking, and service industries.

The main difference is that a Director Client Engagement focuses on strategic oversight and long-term client relationships, while a Client Relationship Manager handles day-to-day client interactions and satisfaction. Both roles require strong communication skills, but the Director role involves higher-level planning and leadership.

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What are the most commonly searched types of Client Engagement jobs?

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Director Client Engagement jobs near you
Infographic showing various Director Client Engagement job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $91,600 per year, or $44 per hour.

Director, Client Success

Selerix

On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Job Title: Director, Client Success - BenAdmin
Department: Client Success
Reports To: Vice President, Client Success
Location: Plano, TX Columbia, SC Indianapolis, IN New Orleans, LA Remote
What It Means to Be a Director at Selerix
The Director level at Selerix is a functional leadership role. Directors lead a function or multiple teams, are accountable for operational outcomes and cross-functional delivery, and are responsible for developing the team that reports to them. The critical shift at this level is from doing the work yourself to building the systems, coaching, and standards that let others deliver it at scale - and from functional advocacy to enterprise thinking. Directors are expected to lead with data: using metrics to identify root causes, make resourcing decisions, and communicate the state of their function with clarity at the executive level.
Job Summary
The Director, Client Success - BenAdmin leads one of three BenAdmin Client Success teams, owning retention, lifecycle delivery quality, and client satisfaction across Selerix's core benefits administration portfolio. This role builds and develops a team of Client Success Managers, contributes to the operating systems and playbooks that make delivery scalable, and ensures the BenAdmin CSM team functions as the relationship quarterback for the full client experience - coordinating with ACA, System Configuration, Data Services, Shared Services, and the Benefits Support Center. This role also plays a central part in embedding Diversified Services offerings - Engage adoption, FSA/HSA, and COBRA awareness - into the BenAdmin client touch point framework as a growth channel for those product lines.
What Your Days Look Like
Developing your CSMs. You're coaching Client Success Managers on client engagement, escalation management, renewal and retention execution, and ownership of portfolio outcomes. Your 1:1s cover portfolio health, individual performance, and development, not just status. You see who's managing their book well and who's in reactive mode, and you intervene before the client does.
Owning your team's performance. You're tracking retention, lifecycle milestone delivery, escalation patterns, and health scores, and when something is off, you're identifying root cause and driving a fix. You're in regular cross-functional conversations with System Configuration, Data Services, ACA, and Sales, and you own the escalation path when delivery issues affect the client experience across your portfolio.
Operating as a leadership team member. The First Team principle applies at this level. You're not just an advocate for your team, you're contributing to how the broader organization runs. You're building peer relationships with other BenAdmin CS leaders and cross-functional partners, and bringing patterns and risks forward proactively rather than after they become crises.
Key Responsibilities
  • Coach direct reports on client engagement, escalation management, renewal and retention execution, and accountability for portfolio outcomes
  • Build succession depth across the CSM team so the function isn't dependent on any single person
  • Own the hiring standard for the team and ensure every new hire has a structured 30/60/90-day onboarding plan
  • Hold CSMs accountable for client engagement quality, book-of-business health, and revenue retention
  • Own the team's operating cadence, including 1:1s, team meetings, and cross-functional check-ins
  • Deliver on the BenAdmin client experience standard across the full lifecycle, from implementation through renewal and expansion
  • Ensure your CSMs function as the unified relationship owner for clients using multiple Selerix services
  • Ensure COBRA, FSA/HSA, and Engage are systematically introduced across the client touchpoint framework
  • Own your team's contribution to gross and net revenue retention, tracking and reporting monthly
  • Contribute to the renewal management standard, including 120-day advance renewal preparation and forecasting
  • Identify expansion signals across your portfolio and partner with Sales on commercial follow-up
  • Contribute to client health scoring standards, moving the function toward a systematic early warning model
  • Coordinate with Shared Services on task routing to preserve CSM capacity for relationship work
  • Build peer relationships across the BenAdmin CS team and with cross-functional leaders to keep norms and playbooks consistent
What Success Looks Like in Year One
Retention performance within your team's portfolio is visible, legible, and improving. Your CSMs have clear goals, regular development conversations, and are being actively coached, not just managed. Selerix's additional services offerings are systematically embedded in the client touchpoint framework across your book, not left to individual initiative. Your cross-functional relationships are collaborative and accountable, and executive leadership is never surprised.
Qualifications
  • 5+ years in progressively senior leadership roles, including at least 2 years directly leading a team of client-facing individual contributors managing a combined book of business up to $20M
  • Demonstrated track record of building a high-performing CS team, not just inheriting or maintaining one
  • Deep experience in benefits administration, HR technology, or SaaS client success, sufficient to set the quality standard and recognize gaps
  • Experience managing cross-functional complexity across System Configuration, Data Services, ACA, Shared Services, and Benefits Support Center
  • Data fluency, with comfort using metrics to diagnose problems, make decisions, and communicate with executive leadership
  • Cross-functional credibility, with the ability to build peer relationships and drive outcomes across multiple teams
  • Executive communication skills, with the ability to distill complex functional realities clearly for VP and C-suite audiences
Nice to Have
  • Familiarity with ACA compliance
  • Experience with HubSpot, Monday.com, and TrakStar
  • Experience building or evolving a client health scoring model
Education
Bachelor's degree or equivalent experience
Must be eligible for US employment
Benefits
    • Medical, Dental and Vision insurance
    • 4 weeks paid time off (PTO)
    • 9 paid holidays
    • Tuition Reimbursement
    • 401K (with match)
    • Basic Life
    • Long-Term Disability

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