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Sr Client Success Manager Jobs (NOW HIRING)

Rebar

Senior Client Success Manager

New York, NY · On-site

The Role We're hiring a Senior Client Success Manager to help scale Rebar's Client Success function during a critical phase of company growth. This role combines strategic account management with ...

SOCSOTER INC

Senior Client Success Manager

Hagerstown, MD · On-site

$95K - $110K/yr

The Senior Client Success Manager is a strategic leadership role responsible for owning high-value client relationships while also managing internal SOCSoter sales and process team members. This role ...

Pivotal Health

Senior Client Success Manager

Manhattan, NY · On-site

$140K - $155K/yr

As Senior Client Success Manager, you'll be responsible for ensuring high adoption of our platform, and supporting retention and overall client satisfaction. This is a critical, hands-on role at a ...

Plutus Health

Sr. Client Success Manager

Dallas, TX · On-site

Job Title: Sr Client Success Manager Report To: CEO Experience: 7 - 10 Years Qualification: Bachelor's degree in related discipline or equivalent experience required. Location: Dallas, Texas Shift ...

Pivotal Health

Senior Client Success Manager

New York, NY · Remote

$130K - $150K/yr

As Senior Client Success Manager, you'll be responsible for ensuring high adoption of our platform, and supporting retention and overall client satisfaction. This is a critical, hands-on role at a ...

InfoCision

Client Success Manager

Akron, OH · On-site

Senior Client Success Manager * Director of Client Services/Success * Senior Director of Client Services/Success * Vice President - Client Services/Success Essential Skills and Abilities: A Senior ...

InfoCision

Client Success Manager

Akron, OH · On-site

Senior Client Success Manager * Director of Client Services/Success * Senior Director of Client Services/Success * Vice President - Client Services/Success Essential Skills and Abilities: A Senior ...

Pelago

Senior Client Success Manager

New York, NY

Our Client Strategy team is looking for a highly motivated Senior Client Success Manager (CSM) to own a portfolio of strategic, enterprise clients to drive business results from point of sale through ...

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How much do sr client success manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for sr client success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Sr Client Success Manager typically collaborate with sales and product teams to enhance client satisfaction?

A Sr Client Success Manager regularly partners with sales teams to ensure seamless onboarding and to identify upsell or cross-sell opportunities based on client needs. They also work closely with product teams by relaying client feedback, advocating for feature requests, and helping prioritize product improvements that drive customer success. This collaborative approach ensures that the client's voice is heard throughout the organization, leading to stronger relationships and higher satisfaction. Effective communication and alignment between these departments are crucial for proactively addressing challenges and exceeding client expectations.

What are the key skills and qualifications needed to thrive as a Sr Client Success Manager, and why are they important?

To excel as a Sr Client Success Manager, you need a strong background in client relationship management, account strategy, and a proven ability to meet or exceed retention and growth goals, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and analytics tools is commonly required. Exceptional communication, problem-solving, and leadership skills help build trust and advocate effectively for client needs. These abilities are crucial for ensuring client satisfaction, driving renewals, and strengthening long-term business partnerships.

What are Sr Client Success Managers?

Sr Client Success Managers are experienced professionals responsible for building and maintaining strong relationships with key clients to ensure their satisfaction and success with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or improvement. In addition, they often collaborate with internal teams to deliver solutions and drive client retention, renewals, and overall business growth. Their role is strategic and consultative, requiring strong communication, problem-solving, and project management skills.
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Sr Client Success Manager jobs near you
Infographic showing various Sr Client Success Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Senior Client Success Manager

Strider Technologies, Inc

South Jordan, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Strider Technologies delivers strategic intelligence that helps organizations make faster, more confident decisions in an increasingly complex global environment. Using cutting-edge AI and proprietary methodologies, we transform open-source data into actionable insights that help protect technology, talent, and supply chains from nation-state risks.
As a Senior Client Success Manager, you will play a critical role in helping some of the world's largest organizations maximize the value of their partnership with Strider. You will own strategic relationships with enterprise clients, guiding them from onboarding through renewal while helping them achieve measurable business outcomes. Beyond managing a portfolio of accounts, you will contribute to the continued growth of Strider's Client Success organization by helping refine processes, share best practices, and shape the future of the customer experience.
This role is ideal for an experienced enterprise Client Success professional who enjoys building executive relationships, solving complex business challenges, and partnering across teams to deliver exceptional client outcomes.
Key Qualifications
Minimum Qualifications
  • 5+ years of Customer Success experience supporting strategic Enterprise SaaS clients.
  • Demonstrated success managing executive-level relationships, including regular engagement with C-suite stakeholders.
  • Experience developing and executing customer success strategies that improve adoption, retention, and customer satisfaction.
  • Proven ability to identify customer risks and develop proactive mitigation plans.
  • Strong written, verbal, and presentation skills with the ability to communicate effectively across technical and executive audiences.
  • Experience collaborating across Sales, Product, Support, and other cross-functional teams to deliver successful customer outcomes.
  • Strong organizational skills with the ability to manage multiple client priorities simultaneously.
Preferred Qualifications
  • Experience carrying a sales quota or partnering closely with account expansion initiatives.
  • Project management experience.
  • Experience working in a high-growth or startup environment.
  • Experience mentoring Client Success or Account Management team members.
  • Experience designing or improving Customer Success processes, playbooks, or operational programs.

Description
As a Senior Client Success Manager, you will serve as a trusted advisor to a portfolio of enterprise clients, ensuring they realize measurable value from their investment in Strider's platform and services.
Client Success & Relationship Management
  • Lead the onboarding experience for new enterprise customers, ensuring a seamless transition from Sales and rapid time-to-value.
  • Develop and execute strategic engagement plans that drive product adoption, customer satisfaction, and long-term success.
  • Build trusted relationships with executive sponsors, champions, and key stakeholders across client organizations.
  • Serve as the primary point of contact for strategic customer needs, coordinating internal resources to resolve issues and deliver successful outcomes.
  • Conduct regular business reviews that measure progress against client objectives, identify new opportunities, and strengthen partnerships.
Growth & Retention
  • Monitor customer health, usage trends, and adoption metrics to proactively identify risks and expansion opportunities.
  • Partner closely with Sales to support renewals, identify cross-sell and upsell opportunities, and contribute to strong net revenue retention.
  • Lead annual contract renewal activities while maintaining a consultative, value-focused approach.
Cross-Functional Leadership
  • Share customer insights with Product, Engineering, Marketing, and Leadership teams to influence product improvements and enhance the client experience.
  • Contribute to the development of scalable Client Success processes, tools, and best practices as the organization continues to grow.
  • Support the evolution of the Client Success function by sharing expertise and helping improve team operations.
Performance
  • Meet or exceed established goals for customer satisfaction (CSAT), renewals, adoption, and net revenue retention.
  • Maintain accurate account health assessments, opportunity forecasts, and customer success plans.

Additional Information
This position is based in either Strider's South Jordan, Utah or Tysons Corner, Virginia office with the flexibility to work remotely one to two days per week.
Candidates should be able to maintain a regular in-office presence to support collaboration with teammates and clients.
Benefits
Competitive Compensation
Company Equity Options
Unlimited PTO
Wellness Reimbursement
US Holidays (Office Closed)
Paid Parental Leave
Comprehensive Medical, Dental, and Vision Insurance
401(k) Plan
Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.

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