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Sr Client Success Manager Jobs (NOW HIRING)

EnergyHub

Senior Client Success Manager

As a Sr Client Success Manager on the Client Success team, you will be instrumental in helping EnergyHub, our utility clients, and our OEM partners achieve their goals. You will own the client ...

Seedtag

Senior Client Success Manager

Manhattan, NY · On-site

We're looking for a Senior Client Success Manager to join our team in New York and play a key role in shaping the future of neuro-contextual advertising at a global scale. Who We Are Seedtag is the ...

Plutus Health

Sr. Client Success Manager

Dallas, TX · On-site

Job Title: Sr Client Success Manager Report To: CEO Experience: 7 - 10 Years Qualification: Bachelor's degree in related discipline or equivalent experience required. Location: Dallas, Texas Shift ...

IPS Group Inc.

Sr. Client Success Manager

San Diego, CA · On-site

$75K - $85K/yr

IPS Group is seeking a proactive and strategic Sr. Client Success Manager (CSM) to serve as the primary point of contact for a portfolio of clients. This role is responsible for driving customer ...

IPS Group

Sr. Client Success Manager

San Diego, CA · On-site

$75K - $85K/yr

IPS Group is seeking a proactive and strategic Sr. Client Success Manager (CSM) to serve as the primary point of contact for a portfolio of clients. This role is responsible for driving customer ...

IPS Group

Sr. Client Success Manager

San Diego, CA · On-site

IPS Group is seeking a proactive and strategic Sr. Client Success Manager (CSM) to serve as the primary point of contact for a portfolio of clients. This role is responsible for driving customer ...

Jobless

Sr. Client Success Manager

San Diego, CA · On-site

IPS Group is seeking a proactive and strategic Sr. Client Success Manager (CSM) to serve as the primary point of contact for a portfolio of clients. This role is responsible for driving customer ...

Zeta Global

Senior Client Success Manager

OVERVIEW We are seeking a highly motivated and results-driven Senior Client Success Manager who is passionate about building strategic client partnerships and delivering exceptional results. This ...

Augeo

Senior Client Success Manager

Saint Paul, MN · On-site

$80K - $95K/yr

Summary As the Senior Client Success Manager, you will play a pivotal role in ensuring our clients achieve their engagement and loyalty goals. You will act as the primary point of contact for a key ...

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How much do sr client success manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for sr client success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Sr Client Success Manager?

Sr Client Success Managers are experienced professionals responsible for building and maintaining strong relationships with key clients to ensure their satisfaction and success with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or improvement. In addition, they often collaborate with internal teams to deliver solutions and drive client retention, renewals, and overall business growth. Their role is strategic and consultative, requiring strong communication, problem-solving, and project management skills.

How does a Sr Client Success Manager typically collaborate with sales and product teams to enhance client satisfaction?

A Sr Client Success Manager regularly partners with sales teams to ensure seamless onboarding and to identify upsell or cross-sell opportunities based on client needs. They also work closely with product teams by relaying client feedback, advocating for feature requests, and helping prioritize product improvements that drive customer success. This collaborative approach ensures that the client's voice is heard throughout the organization, leading to stronger relationships and higher satisfaction. Effective communication and alignment between these departments are crucial for proactively addressing challenges and exceeding client expectations.

What are the key skills and qualifications needed to thrive as a Sr Client Success Manager, and why are they important?

To excel as a Sr Client Success Manager, you need a strong background in client relationship management, account strategy, and a proven ability to meet or exceed retention and growth goals, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and analytics tools is commonly required. Exceptional communication, problem-solving, and leadership skills help build trust and advocate effectively for client needs. These abilities are crucial for ensuring client satisfaction, driving renewals, and strengthening long-term business partnerships.
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Sr Client Success Manager jobs near you
Infographic showing various Sr Client Success Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Senior Client Success Manager

Bozeman, MT • On-site

Zoot Enterprises, Inc.
See more jobs at Zoot Enterprises, Inc.external

Full-time

Posted 19 days ago

Job description

Senior Client Success ManagerLocation: Bozeman, MT, 59718Job Description:
The Senior Client Success Manager (Senior CSM) is responsible for ensuring Zoot’s clients achieve their desired outcomes while maximizing the value of Zoot’s products and services, with a focus on revenue maintenance, revenue growth, and long-term client partnership. The Senior CSM manages strategic and complex client relationships with a high degree of autonomy, develops and executes account strategies, identifies growth opportunities and risks, and coordinates cross-functional Zoot resources to deliver client outcomes. This role also serves as a senior resource within Client Experience by mentoring Client Success Managers, sharing best practices, and helping lead client-focused initiatives. The Senior CSM position is fast paced and ever changing, requiring flexibility, self-initiative, sound judgment, and regular management of changing priorities.
For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting-edge data sources to help reduce risk.
Key Responsibilities
  1. Work in tandem with Zoot’s sales, marketing, platform delivery, product, and operations teams to develop and maintain strong relationships with assigned clients, including executive stakeholders and decision-makers, and prioritize client satisfaction, retention, and revenue growth while creating a seamless client experience.
  2. Manage strategic, complex, or high-impact client relationships with a high degree of autonomy, serving as a trusted advisor and primary point of coordination across Zoot for client priorities, opportunities, and risks.
  3. Develop and execute comprehensive account strategies and account plans for assigned accounts, including client goals, KPIs, stakeholder strategies, retention objectives, growth opportunities, and action plans.
  4. Play a critical part in go-to-market activities by capturing client feedback, identifying market and client trends, supporting customer campaigns, and translating client insight into actionable recommendations for Zoot teams.
  5. Demonstrate empathy and business acumen to understand client needs, business objectives, and pain points; coordinate with appropriate Zoot teams to ensure they are addressed and communicate progress, decisions, and outcomes clearly to clients.
  6. Work consultatively with clients to ensure they are gaining maximum value from Zoot products and services and identify qualified opportunities for upselling, cross-selling, and expanded strategic partnership.
  7. Own client retention and growth activities for assigned accounts, including contract-related coordination, renewal planning, risk identification, and proactive strategies to protect and grow revenue.
  8. Manage client relationships through executive-level engagement, regular check-ins, proactive outreach, business reviews, and tailored communication. Develop communication and engagement strategies for each assigned client as part of the account strategy and account plan.
  9. Anticipate, identify, and address challenges or obstacles that may hinder client success. Lead coordination of client escalations when appropriate, communicate risks to Zoot leadership and cross-functional teams, and drive clear action plans through resolution.
  10. Collect, analyze, and communicate client success KPIs, client health indicators, and feedback to measure outcomes, identify trends, and recommend improvements to Zoot products, services, and client experience processes.
  11. Maintain working knowledge of Zoot solutions and capabilities, with particular emphasis on the value proposition of each in the context of assigned account and prospect business models, current industry trends, market conditions, compliance issues, and financial regulations.
  12. Serve as a senior resource to the Client Experience team by mentoring Client Success Managers, sharing best practices, supporting account strategy development, and providing guidance on complex client situations without formal supervisory responsibility.
  13. Lead or contribute to cross-functional client experience initiatives, process improvements, and special projects that improve consistency, scalability, client satisfaction, retention, or revenue outcomes.
  14. Report client activities, strategies, risks, opportunities, and account plan accomplishments to Zoot management through weekly reporting, account plan reviews, and other established communication channels.
  15. Other duties as assigned – it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.
Qualifications and Skills
  • Bachelor’s degree in Business, Marketing, Communication or related field (Master’s preferred).
  • 5+ years of experience in client success, customer experience, project/account management, or related field, including demonstrated experience managing complex or strategic client relationships.
  • Familiarity with customer success software, CRM platforms, and data reporting tools.
  • Ability to thrive in a fast-paced environment with competing priorities.
Background Check Requirement:
Ability to successfully pass background screening.
Physical Requirements:
All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.
Working Conditions | Work Hours | Location:
This position will take place primarily in an office setting. To optimize team performance, the workspace for this position is typically a cubicle setting in an open space environment. It is expected that exempt employees, and specifically this position, regularly and consistently report to work on-site, at Zoot headquarters, during normal business hours. Occasional nighttime and weekend work is required within the position. This position may occasionally require travel. The Senior Client Success Manager position is fast paced and ever changing, requiring flexibility, self-initiative, and regular management of changing priorities.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job which may include helping others in the same or different departments, may be assigned by supervision. Duties, responsibilities and activities may change at any time with or without notice.

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