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Bottomline

Senior Client Success Manager

Portsmouth, NH · On-site

As a Senior Vendor Success Manager, you will be responsible for revenue and customer delight by proactively guiding customers towards their desired outcomes through the adoption of Paymode services ...

Rapid Ratings

Client Success Manager - NYC

Manhattan, NY · On-site

$110K - $130K/yr

The Enterprise Client Success Manager serves as the senior advisor and strategic partner to RapidRatings' Enterprise-tier client accounts, owning the post-sale relationship and driving measurable ...

FIS

Manager, Client Success (CSM)

Milwaukee, WI · Remote

The Client Success Manager is responsible for directly managing a book of strategic or portfolio ... Build trusted relationships with senior client stakeholders and act as a strategic advisor

Arcesium LLC

Client Success Manager

New York, NY · Hybrid

$220K - $260K/yr

Build and maintain relationships with mid to senior client stakeholders, such as Controllers, Chief ... client success at a hedge fund, investment manager, FinTech, financial services or technology ...

FIS

Manager, Client Success (CSM)

Jacksonville, FL · Remote

The Client Success Manager is responsible for directly managing a book of strategic or portfolio ... Build trusted relationships with senior client stakeholders and act as a strategic advisor

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$32.5K

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How much do sr client success manager jobs pay per year?

As of May 28, 2026, the average yearly pay for sr client success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Client Success Manager, and why are they important?

To excel as a Sr Client Success Manager, you need a strong background in client relationship management, account strategy, and a proven ability to meet or exceed retention and growth goals, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and analytics tools is commonly required. Exceptional communication, problem-solving, and leadership skills help build trust and advocate effectively for client needs. These abilities are crucial for ensuring client satisfaction, driving renewals, and strengthening long-term business partnerships.

How does a Sr Client Success Manager typically collaborate with sales and product teams to enhance client satisfaction?

A Sr Client Success Manager regularly partners with sales teams to ensure seamless onboarding and to identify upsell or cross-sell opportunities based on client needs. They also work closely with product teams by relaying client feedback, advocating for feature requests, and helping prioritize product improvements that drive customer success. This collaborative approach ensures that the client's voice is heard throughout the organization, leading to stronger relationships and higher satisfaction. Effective communication and alignment between these departments are crucial for proactively addressing challenges and exceeding client expectations.

What are Sr Client Success Managers?

Sr Client Success Managers are experienced professionals responsible for building and maintaining strong relationships with key clients to ensure their satisfaction and success with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or improvement. In addition, they often collaborate with internal teams to deliver solutions and drive client retention, renewals, and overall business growth. Their role is strategic and consultative, requiring strong communication, problem-solving, and project management skills.
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Sr Client Success Manager jobs near you
Infographic showing various Sr Client Success Manager job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 54% In-person, 2% Hybrid, and 44% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Senior Client Success Manager

Senior Client Success Manager

Bottomline

Portsmouth, NH • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

The Role:

As a Senior Vendor Success Manager, you will be responsible for revenue and customer delight by proactively guiding customers towards their desired outcomes through the adoption of Paymode services. It is important to understand customers' needs to identify ways they can maximize the value of Paymode to achieve their business goals. You are responsible for enriching the customer  experience throughout the life cycle through proactive engagement and resolving questions and concerns about their Paymode membership.

You will work closely with Paymode Vendor Sales team to expand business by identifying new revenue opportunities. And you will work cross functionally with Payer Account Managers, Product and Member Services to address customer questions and concerns resulting in long term Customer commitment to the Paymode network.

How you'll contribute:

  • Manage a portfolio of high value customers to protect and grow revenue within the existing customer portfolio.
  • Establish and maintain relationships to become a trusted advisor.
  • Ensure customer engagement with Paymode service and features to drive customer value and delight.
  • Execute customer business reviews ensuring alignment of Paymode services to customer goals.
  • Monitor customer health and create risk mitigation plans where appropriate.
  • Build and foster relationships with key points of contact across multiple customers to retain customer loyalty.
  • Proactively identify potential escalation risk and collaborate with internal teams to retain revenue, remediate, and ensure a positive outcome.
  • Resolve customer inquiries by educating customers about the value of the Paymode services delivered.
  • Present and speak about new product enhancements that are relevant to our customers.
  • Identify new opportunities to expand customer's usage of the Paymode network and services.
  • Develop and share best-practices to continually improve the quality, effectiveness, and efficiency of our processes.

If you have the attributes, skills, and experience listed below, we want to hear from you:

  • Customer Success experience. Demonstrate success managing customer relationships within the Enterprise portfolio in a retention-carrying role.
  • Excellent verbal and written communication skills to effectively communicate and interact with customers at various levels, understanding their needs and providing clear direction on how Paymode addresses the needs'.
  • Ability to effectively manage multiple priorities and activities simultaneously in a fast-paced environment.
  • A genuine interest in helping customers. Empathy and patience are valuable traits when dealing with inquiries and issues.
  • Analytical skills with an attention to insights: Provide regular, recurring communications about the pulse of our customers to key internal stakeholders.
  • Always positive, driven to excel and takes initiative.
  • Able to identify risks that may impact the success of a customer program and lead the execution of appropriate mitigating actions.
  • Confident, self-motivated, and a true team player.
  • Comfort interacting with and tailoring messaging to all levels of customer resources.
  • Minimum of 5-10 years' experience within the FinTech industry and a solid understanding of the broader payment ecosystem and competitive landscape relative to the payments world.
  • Experience using CRM applications for customer management, customer success program reporting, while maintaining the most current, accurate customer data.

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