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Sr Client Success Manager Jobs (NOW HIRING)

TrueML

Sr. Client Success Manager

$75K - $100K/yr

As a Client Success Manager at TrueML Products, you will act as a strategic business partner and the "CEO" of a portfolio of approximately 15 strategic clients. We are hiring for this role to move ...

New

TouchCare

Senior Client Success Manager

Stamford, CT · On-site

$70K - $90K/yr

Renewal success aligned with company goals * Expansion of services within existing client accounts * Consistent communication and reporting quality Qualifications * 2-5 years of account management or ...

InStride

Sr. Client Success Specialist

Los Angeles, CA · On-site

This role will work hand in hand with our Senior Client Success Managers to support our major clients by focusing on the operational needs of our enrolled learners. This role will support the client ...

Rapid Ratings

Client Success Manager - NYC

Manhattan, NY · On-site

$110K - $130K/yr

The Enterprise Client Success Manager serves as the senior advisor and strategic partner to RapidRatings' Enterprise-tier client accounts, owning the post-sale relationship and driving measurable ...

InStride

Sr. Client Success Specialist

Los Angeles, CA · On-site

This role will work hand in hand with our Senior Client Success Managers to support our major clients by focusing on the operational needs of our enrolled learners. This role will support the client ...

Force Therapeutics

Client Success Manager

$70K - $80K/yr

You will support a cross-functional group aligned to your clients including the Sr. Client Success Managers as well as the Clinical Operations Advisors with an overarching emphasis on retaining the ...

InStride

Sr. Client Success Specialist

Los Angeles, CA · On-site +1

This role will work hand in hand with our Senior Client Success Managers to support our major clients by focusing on the operational needs of our enrolled learners. This role will support the client ...

Arcesium LLC

Client Success Manager

New York, NY · Hybrid

$220K - $260K/yr

Build and maintain relationships with mid to senior client stakeholders, such as Controllers, Chief ... client success at a hedge fund, investment manager, FinTech, financial services or technology ...

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$32.5K

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How much do sr client success manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for sr client success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Sr Client Success Manager typically collaborate with sales and product teams to enhance client satisfaction?

A Sr Client Success Manager regularly partners with sales teams to ensure seamless onboarding and to identify upsell or cross-sell opportunities based on client needs. They also work closely with product teams by relaying client feedback, advocating for feature requests, and helping prioritize product improvements that drive customer success. This collaborative approach ensures that the client's voice is heard throughout the organization, leading to stronger relationships and higher satisfaction. Effective communication and alignment between these departments are crucial for proactively addressing challenges and exceeding client expectations.

What are the key skills and qualifications needed to thrive as a Sr Client Success Manager, and why are they important?

To excel as a Sr Client Success Manager, you need a strong background in client relationship management, account strategy, and a proven ability to meet or exceed retention and growth goals, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and analytics tools is commonly required. Exceptional communication, problem-solving, and leadership skills help build trust and advocate effectively for client needs. These abilities are crucial for ensuring client satisfaction, driving renewals, and strengthening long-term business partnerships.

What are Sr Client Success Managers?

Sr Client Success Managers are experienced professionals responsible for building and maintaining strong relationships with key clients to ensure their satisfaction and success with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or improvement. In addition, they often collaborate with internal teams to deliver solutions and drive client retention, renewals, and overall business growth. Their role is strategic and consultative, requiring strong communication, problem-solving, and project management skills.
More about Sr Client Success Manager jobs
What cities are hiring for Sr Client Success Manager jobs? Cities with the most Sr Client Success Manager job openings:
What states have the most Sr Client Success Manager jobs? States with the most job openings for Sr Client Success Manager jobs include:
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Sr Client Success Manager jobs near you
Infographic showing various Sr Client Success Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Sr. Client Success Manager

TrueML

Remote

$75K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

New

Job description

Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML's approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
As a Client Success Manager at TrueML Products, you will act as a strategic business partner and the "CEO" of a portfolio of approximately 15 strategic clients. We are hiring for this role to move beyond basic account maintenance and focus on driving long-term partnerships, customer retention, and mutual growth. Your critical goals will be to understand your clients' unique businesses deeply, deliver measurable outcomes, and uncover expansion opportunities within your portfolio.
What You'll Do:
  • Portfolio Ownership: Manage and grow a portfolio of roughly 15 strategic clients ranging from fintechs to enterprise organizations.
  • Strategic Partnership: Serve as a trusted advisor by leading Executive Business Reviews and proactively recommending solutions that anticipate client needs.
  • Commercial Growth: Drive the commercial success of your portfolio by owning customer retention, expansion strategies, and overall revenue growth.
  • Subject Matter Expertise: Develop deep industry knowledge in areas like fintech lending, consumer engagement, and AI-enabled workflows to challenge assumptions and introduce new ideas.
  • Executive Relationship Management: Build trusted relationships across multiple levels of client organizations to confidently facilitate executive conversations and influence strategic direction.
  • Cross-Functional Leadership: Act as the voice of the customer internally, partnering with Product, Engineering, and Sales to remove roadblocks and drive continuous platform improvement.
  • Success Planning: Monitor portfolio health through quantitative and qualitative metrics, building annual account plans to mitigate risks early.

Who You Are:
  • Experienced Partner: You bring proven experience managing strategic customer relationships within SaaS, fintech, financial services, or a similar consultative B2B environment.
  • Intellectually Curious: You naturally think like a consultant, asking thoughtful questions to uncover underlying business challenges and priorities.
  • Exceptional Communicator: You possess strong executive communication skills and can confidently navigate difficult conversations with empathy and professionalism.
  • Commercially Minded: You have strong commercial acumen and genuinely enjoy identifying opportunities that create value for both the customer and the business.
  • Highly Organized: You can independently prioritize multiple complex projects while maintaining a sharp attention to detail.
  • Proactive Leader: You take internal ownership of outcomes without waiting to be asked and thrive in a collaborative, team-oriented culture.

$75,000 - $100,000 a year
For U.S.-based hires, the overall base salary framework for this role currently spans $75,000 to $100,000The applicable base salary range for any individual hire depends on the geographic labor market associated with the employee's primary work location, along with other factors such as relevant skills, experience, and qualifications.
Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tier:
  • U.S. Geo Tier 1 (i.e. San Francisco, New York City, Boston)
  • U.S. Geo Tier 2 (i.e.Austin, Denver, Phoenix)
  • U.S. Geo Tier 3 (i.e.Kansas City, Jacksonville, Indianapolis)

We encourage you to speak to your recruiter to learn more about our compensation philosophy as well as discuss our benefits, total rewards, and opportunities for growth.
What We Offer (Perks & Benefits)
  • Flexible vacation
  • Medical/dental/vision insurance
  • Traditional/Roth retirement savings options
  • Company-paid disability and life insurance
  • Flexible Spending Account & Limited FSA
  • Family-friendly parental leave, volunteer and voting time off
  • On-demand wellness platform access for you and 5 friends and family
  • PerkSpot discount program for 900+ merchants nationwide
Remote Work, Travel Expectations & Physical Requirements:
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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