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Sr Client Success Manager Jobs (NOW HIRING)

Arcesium LLC

Client Success Manager

New York, NY · Hybrid

$220K - $260K/yr

Build and maintain relationships with mid to senior client stakeholders, such as Controllers, Chief ... client success at a hedge fund, investment manager, FinTech, financial services or technology ...

Force Therapeutics

Client Success Manager

$70K - $80K/yr

You will support a cross-functional group aligned to your clients including the Sr. Client Success Managers as well as the Clinical Operations Advisors with an overarching emphasis on retaining the ...

Force Therapeutics

Client Success Manager

$70K - $80K/yr

You will support a cross-functional group aligned to your clients including the Sr. Client Success Managers as well as the Clinical Operations Advisors with an overarching emphasis on retaining the ...

Arcesium LLC

Client Success Manager

New York, NY · On-site

$220K - $260K/yr

Build and maintain relationships with mid to senior client stakeholders, such as Controllers, Chief ... client success at a hedge fund, investment manager, FinTech, financial services or technology ...

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How much do sr client success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for sr client success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Sr Client Success Manager?

Sr Client Success Managers are experienced professionals responsible for building and maintaining strong relationships with key clients to ensure their satisfaction and success with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or improvement. In addition, they often collaborate with internal teams to deliver solutions and drive client retention, renewals, and overall business growth. Their role is strategic and consultative, requiring strong communication, problem-solving, and project management skills.

How does a Sr Client Success Manager typically collaborate with sales and product teams to enhance client satisfaction?

A Sr Client Success Manager regularly partners with sales teams to ensure seamless onboarding and to identify upsell or cross-sell opportunities based on client needs. They also work closely with product teams by relaying client feedback, advocating for feature requests, and helping prioritize product improvements that drive customer success. This collaborative approach ensures that the client's voice is heard throughout the organization, leading to stronger relationships and higher satisfaction. Effective communication and alignment between these departments are crucial for proactively addressing challenges and exceeding client expectations.

What are the key skills and qualifications needed to thrive as a Sr Client Success Manager, and why are they important?

To excel as a Sr Client Success Manager, you need a strong background in client relationship management, account strategy, and a proven ability to meet or exceed retention and growth goals, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and analytics tools is commonly required. Exceptional communication, problem-solving, and leadership skills help build trust and advocate effectively for client needs. These abilities are crucial for ensuring client satisfaction, driving renewals, and strengthening long-term business partnerships.
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Sr Client Success Manager jobs near you
Infographic showing various Sr Client Success Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Senior Client Success Manager - Programmatic

Zeta Global

New York, NY • On-site

$80K - $95K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 10 days ago

Job description

WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
THE ROLE
The Senior Client Success Manager - Programmatic is a hands-on, client-facing role responsible for owning the end-to-end success of a portfolio of strategic programmatic accounts. You will serve as the day-to-day client lead, operational expert, and strategic partner, managing live campaigns, leading client communications, and driving performance, retention, and growth.
This role requires strong programmatic expertise, excellent judgment, and the ability to operate independently while collaborating closely with Sales, Analytics, and Operations.
This is a hybrid role based in New York City (3 days/week).
RESPONSIBILITIES
  • Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts.
  • Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes.
  • Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting).
  • Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements.
  • Deliver client-ready reporting and performance insights in partnership with Analytics.
  • Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales.
  • Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience.
  • Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution.

REQUIREMENTS
  • 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles.
  • Hands-on DSP experience required, including campaign setup, optimization, and reporting.
  • Proven ability to independently manage multiple live campaigns and client relationships.
  • Strong communication skills and comfort leading client and executive-level conversations.
  • High attention to detail and ability to prioritize in fast-paced environments.
  • Strong analytical skills and comfort with Excel and performance reporting.

DESIRED SKILLS
  • Experience working with agencies and complex, multi-stakeholder accounts.
  • Experience mentoring or supporting junior team members.
  • Strong ability to navigate ambiguity and make sound judgment calls without perfect information.
  • Proven comfort owning escalations and partnering with leadership to resolve issues.
  • Ability to translate technical and performance details into clear client-facing narratives.
  • Experience operating in high-growth or fast-paced environments where processes evolve.
  • Strong cross-functional collaboration skills, particularly with Sales, Analytics, and Operations.

BENEFITS & PERKS
  • Unlimited PTO
  • Excellent medical, dental, and vision coverage
  • Employee Equity and Stock Purchase Plan
  • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE
The salary range for this role is $80,000.00 - $95,000.00, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
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