Sr Client Manager Jobs (NOW HIRING)

The Senior Client Manager is responsible for the strategic ownership, retention, and growth of a complex book of public sector clients offering comprehensive employee benefit programs, including group medical, dental, vision, pharmacy management, life, disability, and workplace benefits.

This role serves as a primary strategic advisor, escalation point, and single point of accountability for assigned clients. The Senior Client Manager leads highimpact initiatives, such as multiyear benefits strategy, complex implementations, renewals, compliance alignment, and open enrollment execution while navigating the regulatory, governance, and political nuances unique to public sector organizations.

Success in this role requires deep benefits expertise, strong public sector acumen, executive presence, and the ability to influence decisionmaking across diverse stakeholder groups. The Senior Client Manager anticipates client needs, mitigates risk, and drives longterm value by aligning benefit programs with organizational goals, financial constraints, and workforce strategies.

• Own the endtoend client relationship for a designated book of public sector clients, with accountability for retention, client satisfaction, and longterm partnership value.
• Serve as a trusted advisor to executive leadership, benefit committees, and governing bodies by delivering strategic guidance on plan design, funding, compliance risk, and workforce impact.
• Maintain seniorlevel client relationships through proactive communication, thought leadership, and disciplined followthrough.
• Serve as the senior escalation point for complex or highrisk issues impacting trust, employee experience, timing, or compliance.
• Define and lead overall implementation strategy, including timelines, governance, roles, success metrics, and risk mitigation.
• Facilitate implementation kickoffs and complex decisionmaking sessions involving client leadership, internal stakeholders, carriers, and vendors.
• Lead multiyear benefits strategy discussions, ensuring solutions align to organizational goals, budgetary realities, and regulatory requirements.
• Anticipate risks, dependencies, and operational challenges; proactively adjust strategies to ensure desired outcomes.
• Own open enrollment strategy and execution, aligning communications, timelines, and enrollment approach to maximize employee understanding and participation.
• Lead carrier and vendor relationship management, holding partners accountable to performance standards, servicelevel agreements, and contractual commitments.
• Ensure compliance considerations (e.g., ACA, ERISA, COBRA, HIPAA) are fully integrated into renewals, plan changes, and ongoing strategy discussions. With client manager, determines when engagement of external legal, actuarial, or compliance specialists is required.
• Supports clients through regulatory changes and audits, coordinating and ensuring clear communication and execution.

• Partner closely with Analytics, Client Services, Sales, Compliance, and Operations teams to deliver a cohesive highquality client experience.
• Translate data and insights into actionable recommendations for clients and internal teams.
• Contribute to the evolution of best practices, service models, and process improvements across the Client Services function.
• Provide informal guidance and mentorship to client managers as subjectmatter expert.
• Lead and foster team collaboration enhancing seamless client engagement.

Successful Candidates Will Have:

• Advanced knowledge of employee benefits programs, including medical, dental, vision, pharmacy, life, disability, and voluntary benefits.
• Strong understanding of public sector benefits environments, governance structures, procurement considerations, and long decisionmaking cycles.
• Deep working knowledge of benefits compliance and regulatory frameworks and the ability to apply them strategically.
• Exceptional client relationship management skills, with demonstrated executive presence and credibility.
• Strategic planning and execution capabilities across implementations, renewals, and open enrollment.
• Excellent written and verbal communication skills, with the ability to simplify complex benefits and compliance topics for diverse audiences.
• Ability to influence and guide decisionmaking among senior client leaders and crossfunctional internal teams.
• Proven ability to manage complexity, competing priorities, and highimpact escalations with sound judgment.
• Demonstrated ability to proactively identify risks, opportunities, and improvement areas.
• Commitment to delivering a consistently highquality client experience that supports retention and longterm growth.

• Bachelor's degree in Business Administration, Human Resources, Finance, Risk Management, Public Administration, or related field, or equivalent experience.
• 7+ years of experience in employee benefits client services, benefits consulting, brokerage, or a senior clientfacing role.
• Demonstrated success managing complex or highvalue books of business with accountability for retention and strategic outcomes.
• Prior experience serving public sector clients strongly preferred.
• Valid Florida Life, Health & Variable Annuities 2-15 license or the ability to obtain one within first 90 days of employment is required.
• Valid FL Driver's license is required.
• Professional certifications strongly preferred:
  • CEBS
  • PHR / SPHR
  • SHRMCP / SHRMSCP

This position involves primarily officebased work with regular travel (up to 50%) to client meetings and worksites, sometimes outside standard business hours.

Brown & Brown, Inc. (NYSE: BRO) is a leading insurance brokerage firm delivering comprehensive and customized insurance solutions and specialization since 1939. With a global presence spanning 700+ locations and a team of approximately 23,000 professionals, we are dedicated to delivering scalable, innovative strategies for our customers at every step of their growth journey. Learn more at BBrown.com.

Brown & Brown, Inc. and our team of companies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies, part of the Brown & Brown team, by visiting https://us.bbrown.com/careers/.

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